Needs Serious Attention!
Posted Nov 19, 2016
Very dated - needs serious refurbishing! We have stayed there before -- this was our second stay and there have been ZERO improvements. We have stayed on 2 different floors and both reeked of mildew which means serious water leaks somewhere. All I could think of was the bacteria and we must be breathing!
This time, instead of rewarding our loyalty, they put us in the smallest room available, even though they had other rooms available. When I advised that the room did not meet our expectations they offered to move us, but we would have to wait for others to move out first, then we could remain in the bigger room for the rest of the week. it left us feeling like they were okay with giving us less while the price went up! The only positive is the fact that the Tube station is so close, When the owners of this hotel put some of the money we paid to stay there back into the hotel, we will consider staying again -- not until! Sorry, we are members of the Holiday Inn Priority Club and this is disappointing!