Reception

Reviews of Holland Court Hotel

3 out of 5
Holland Court Hotel
31-33 Holland Road, Kensington Olympia, London, England

Reviews

6.0
Rating 10 - Excellent. 47 out of 438 reviews" "
Rating 8 - Good. 102 out of 438 reviews" "
Rating 6 - Okay. 148 out of 438 reviews" "
Rating 4 - Poor. 80 out of 438 reviews" "
Rating 2 - Terrible. 61 out of 438 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

8/10 Good

magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a fridge!
For the price, you can't get better room in central-ish London...small, clean serve the purpose for one-two nights....the heater was full on , had to get tool to switch it off...on contrary in most hotels its cold so not complaining....the amazing thing is that room comes with what is missing in most hotels!. A fridge that works perfectly...to store& cool your water, wine, salad , snacks....and that is really amazing...
Stayed 1 night in Mar 2020

6/10 Okay

Victoria

As expected for a cheap hotel...
Just a basic accommodation - a bed to sleep in and a bathroom/shower. Place was not in great condition, and the bed was pretty uncomfortable. But at least there was tea/cofee making facilities!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great - location and hotel were perfect - will deffo go again
Stayed 1 night in Mar 2020

10/10 Excellent

Bala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Vick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service
Budget hotel, you get what you pay for.
On the whole OK, you get what you pay for, and this was cheap considering the area. Negatives, dusty between the bed and wall, doesn't look like the cleaner has seen that part of the floor for a while.. Opened the curtains and found the window frame and wall behind the curtains covered with black sooty mould. These things could and should be easily remedied.
Stayed 1 night in Jan 2020

8/10 Good

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Small room but comfortable with all the amenities including a fridge. Very friendly receptionist. A pleasant stay. We left to early to enjoy the hotel's breakfast, which we have enjoyed on previous visits.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded my expectations - staff very friendly even at midnight! Hotel was clean and comfortable and within easy reach of several train stations.
Stayed 1 night in Dec 2019

8/10 Good

HO SING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Kevin

Stayed 1 night in Oct 2019

10/10 Excellent

Yanilvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay :)
The stay was really good. The receptionist was very kind and she also gave some good recommendations in regards to where to visit. The hotel overall was great and we were happy with our stay. We would deff come back at the Holland Court Hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and adequate
Comfortable single room, felt a little small but totally adequate for what I needed. Staff were very friendly and helpful. Quickly provided me with the extra pillow I asked for (there was only one on the bed).
Stayed 2 nights in Aug 2019

10/10 Excellent

Mehdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Richard

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Jeevan

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Daren

Business traveler
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall services were nice! But the lift didn’t work, so we needed to use stairs. I hoped the room was not road side as the photos shows green from the window, but it was road side and very noisy from the early morning. The bathroom was very clean and towels were changed daily, but the bathroom smelled terribly... maybe need to clean the pipes or drain system... I don’t know how, but it needs improvement otherwise not comfortable to stay. The breakfast was free and there was wholewheat bread and boiled eggs which was good for us, but the dining room is so small and no windows, no views, no fresh air at all, and the big toaster was working all the time even there was no people to use, then it makes the small room terribly hot. If it connected to open air space or garden, I could say excellent. The drawings on our room wall were nice!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
The reception staff were very friendly and helpful with directions. Our room was located in the lower ground floor; down a very narrow staircase to the bottom of the building. It was next to the staff toilet and the cleaner's area therefore we were privy to all their conversations as they were very loudly talking about their wages. Our room was very basic and the toilet was relatively clean however the shower base was old and scratched and the back of the door had the remnants of previous shower splashes. As we were in the basement the room was very hot and stuffy; we opened the window but were disturbed by the staff smoking and talking outside. We attempted to use the air conditioner but it didn't work. The breakfast room was very crowded with used dishes still in place at the long, communal table when we arrived so we had to sit at the end of the table. Continental breakfast was provided and was adequate. The self service area was very small with very little room to move.
Stayed 1 night in Jul 2019

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in London
Lovely staff, clean room and comfortable bed, shower was a little difficult to figure out how to use but ok once I knew how to turn it on! Great location for London Olympia, and close to transport links
Stayed 2 nights in Jul 2019
Response from Robert on Jul 9, 2019
Dear Rachael ... Thank you for taking time to review your stay with us. I'm glad to hear that our staff made your stay pleasant.We do take pride in catering to our guests' needs the best way we can. Looking forward to seeing you again soon. Warmest regards Holland Court Hotel Reception Team

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but very pleasant
Basic room, no issues. Very friendly welcoming staff. Breakfast is very minimal, but our overall stay of 3 night's was pleasant and easy. Will probably visit again when next in London.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was shocking!! My room was damp and dirty. The plaster fell off the wall in the night all over my belongings. The entire room had patches of damp bubbling plaster. The fridge did not work properly - my milk was frozen by the morning! We went to breakfast and found bath towels on the floor to soak up water from the leaking ceiling and pots on the tables collecting water. This place needs a deprate overhaul. DO NOT STAY HERE
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was in a good location and staff were friendly and efficient but facilities and general condition of rooms and building was very poor .I would not advise people to book this hotel .The en suite bathroom drains must have been blocked as the smell was very bad ..
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap and needs updating
I will start by saying the staff in the hotel were extremely welcoming, friendly and couldn’t do more. However Unfortunately one of the worst hotels I have stayed in. My room on the first night , it faced the main road with single glazed window and gaps , so you could hear the traffic all through the night. The mattress was also worn and bowed in the middle. I was moved to a different room for the following 2 nights , whilst quiet , this time there was a pungent smell of sewage coming through the bathroom. Finally, never enough filter coffee for breakfast (this could be easily fixed by adding a second coffee filter). I appreciate this was a very cheap hotel for London , but is in need of complete refurbishment.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Will avoid in future
Extremely noisy hotel with loud creaking floors and doors. Was kept awake until 3:45am with someone continually walking around in the room above (may have been being used by staff members on shift. Breakfast very poor with limited choices and UHT milk for cereals
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very noisy. Toilet seat moved. Stair carpet very worn in need of refurbishment. Breakfast very meagre. Room not very clean. Bed uncomfortable
Stayed 1 night in Jun 2019

6/10 Okay

Ian

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Olympia
Great little hotel, very clean with helpful friendly staff
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Twana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Jennifer, New York

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet access was excellent and the reception staff were very nice. The condition of the room was terrible with creeky floors, old windows with peeling paint that wouldn't stay open, bugs, scratchy sheets and flickering lights. The elevator had probably not worked for years and one day I came back and my pillows were on the floor.
Stayed 5 nights in Mar 2019

10/10 Excellent

Dr C F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place!
Really pleasant stay here. I couldn't have been more pleased! The staff was very friendly and helpful, check in was super easy, and I was made to feel enormously welcome. The room was small, but for the price, In London?! it was amazingly cheap and well-maintained. Very satisfied and I would definitely return.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast is good. Too noisy. You can hear all everything. Bathroom too small. Although the sheets are clean, the bed is so old!
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Lots of shops and restaurants within walking distance. Also very close to tube/trains and bus stations.
Stayed 3 nights in Feb 2019

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very, very small room. Literally had to sleep with my suitcase next to me on the bed. Would hate to think what a couple with two suitcases would do.
Stayed 3 nights in Feb 2019

6/10 Okay

Traveller, Usa

Liked: Staff & service, amenities
Mattress was worst i've ever seen in a hotel. Full of sinkholes and protruding springs. Pulled up sheets to look at the stained victorian era thing, homeless shelter would reject it. Bathroom recently redone, nice. Good amenities like minifridge, kettle. Could hear lots of creaky sounds but was ok at night.
Stayed 2 nights in Jan 2019

6/10 Okay

Cian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very friendly and helpful staff. The hotel is pretty run down, and not entirely clean.. The breakfast is not great.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disgusting hotel... dust everywhere.. too far from Tube stations & the rooms are tiny + the bathroom is smaller than a wardrobe!
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay there staff will manner not far from where I needed to be
Stayed 1 night in Dec 2018

10/10 Excellent

phil, guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and good location great to have staff on all night
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A bit too pricey
The staff was nice and the location is alright (15 minutes from tube but buses are close). The price is quite high compared to the quality. Small and old room
Stayed 2 nights in Nov 2018

6/10 Okay

Paulo

Liked: Staff & service
Disliked: Property conditions & facilities
Unpleasant
The hotel room was quite alright but the bathroom was covered in mould... horrible smell
Stayed 3 nights in Oct 2018

8/10 Good

Jessica

Liked: Staff & service
Budgeted Hotel.
Overall, I can say that the hotel was good. What I can say is that compared with other hotels rooms, the room was a bit too small for 3 persons. Food items in breakfast was of good quality however it was very limited. It only included bread, ham, cheese and eggs, a bowl of mixed fruit, orange juice and hot drinks - coffee and hot chocolate (there were no English breakfast). Towels were changed on a daily basis, however I doubt that floor was cleaned on the same basis. Moreover, the bed was very comfy and WIFI was good too.
Stayed 6 nights in Oct 2018

8/10 Good

Peter, Halifax Canada

Liked: Cleanliness, staff & service
It is a small tourist hotel, off the tube line in West Kensington. It has cramped winding corridors. The infrastructure is a bit beat up. Rooms are small! But clean and confortable with everything i needed. And quiet. The contenental breakfast was basic, toast and boiled eggs ham and cheese, cereal. But well stocked But a clean well looked after breakfast room. The staff went out of their way to be helpful. The chamber staff where punctual, curtious, and quiet during the day.
Stayed 3 nights in Oct 2018