Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Waco TX

Excellent for travelers

Posted Jul 23, 2016
Pros: Superb location for travelers.
Location: London, all of it!
The hotel is very modern, comfortable and nicely designed. Absolutely the best thing is that is literally half a block from Paddington station, from which you can get direct to and from Heathrow, not to mention to the Circle and District LInes. It is also right next to some fine eateries - just across the street from a wonderful Middle Eastern place, Ya Hala. Also some good pubs.
5 out of 5
by A verified traveler from 香港

位置極佳

Posted Jul 16, 2016
在倫敦而言,房間面積不算小,整體來說,是一間不錯的酒店,只是第一天入住時沒有放水在房間內,第二天的茶包數量又跟第一天不同。
Comment from Hotel Management
Jul 19, 2016 by Jalila, Hotel Management
Dear Guest, Thank you very much for your review and we hope to have the pleasure of welcoming you another time in the future. Best regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler

Great location and very friendly, helpful staff

Posted Jul 10, 2016
Have stayed here a few times now when staying overnight in London needing to catch train from Paddington the following day. Convenient location, very helpful staff and value for money
Comment from Hotel Management
Jul 14, 2016 by Jalila, Hotel Management
Dear Guest, Thank you so much for your great comments and we hope to have the pleasure of welcoming you again soon. Warm regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler

nice boutique hotel convenient for Paddington

Posted Jul 2, 2016
nice boutique hotel convenient for Paddington and central London as well as Heathrow Express
Comment from Hotel Management
Jul 4, 2016 by Jalila, Hotel Management
Dear Guest, Thank you very much for your review and we are so pleased to hear that you have enjoyed your stay with us. Looking forward to welcoming you another time. Warm regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler from Raleigh, NC, USA

Nice hotel in good location

Posted Jun 17, 2016
Pros: Location and convenient restaurants.
Cons: Difficult to improve, but the rooms are a bit small.
Location: Can easily walk to Hyde and Kensington Parks and to many restaurants with various cuisines.
Good location near Hyde Park, convenient restaurants and a major train stop.
Comment from Hotel Management
Jun 20, 2016 by Jalila, Hotel Management
Dear Ken, Thank you very much for reviewing our hotel and we are happy to note that you have enjoyed your stay with us. For a future stay, we would suggest one of our Superior King rooms. Warm regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler

Sehr nettes Hotel

Posted Jun 13, 2016
Pros: Die Lage ist toll, die Mitarbeiter ausnahmslos freundlich.
Ein sehr nettes Hotel in unmittelbarer Nähe der Paddington-Station. Auch der Hyde-Park ist in der Nähe sowie Möglichkeiten zu frühstücken oder abends was zu essen. Freundliche Mitarbeiter, kostenlose Getränke auf dem Zimmer. Ein schöner Aufenthalt, der in Erinnerung bleiben wird.
Comment from Hotel Management
Jun 14, 2016 by Jalila, Hotel Management
Dear Guest, Thank you very much for feedback. We are very pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you another time in the future. Kind regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler from Kyoto

駅近で便利な上に静かなホテル

Posted Jun 2, 2016
パディントン駅至近で移動には極めて便利。周りにはパブやレストラン、カフェ、コンビニなども多数あり。部屋は狭いのは仕方ない。しかし、ベッドは快適。また、比較的賑やかな場所にあるにも関わらず、部屋に入ると意外に静かなのに驚いた。
Comment from Hotel Management
Jun 7, 2016 by Jalila, Hotel Management
Dear DD, Thank you very much for your feedback and we are pleased that you have the enjoyed our location, the comfort of our beds as well as the quietness of our rooms. Many thanks once again and we look forward to welcoming you another time. Best regards, Hotel Indigo London Paddington Team
4 out of 5
by A verified traveler from Arlington, VA

Great for Paddington - not near much else.

Posted May 30, 2016
The hotel has a fantastic theme inspired by the golden ratio. The room was a decent size and well appointed. One issue - the hallway is extremely loud. People weren't being noisy - noise just carries. The attached restaurant was decent, but the staff there seemed confused most of the time and didn't really seem to speak English. I waited 40 minutes to pay my dinner bill having asked twice. The location is fantastic for access to Paddington and quick access to Heathrow. But there isn't much else around. If sight seeing is your goal, I would suggest other areas.
Comment from Hotel Management
Jun 1, 2016 by Jalila, Hotel Management
Dear Robert, Many thanks for your feedback! We are very pleased to hear you enjoyed your stay with us. Our location is suitable for both leisure and business travellers. We are within walking distance to Hyde Park, Kensington Gardens as well as Little Venice and Notting Hill. Guests will also have seconds away from the hotel, a major transport hub to reach all parts of London as well as a Hop On Hop Off buse stop. Looking forward to welcoming you another time, Warm regards, Hotel Indigo London Paddington Team
5 out of 5
by A verified traveler

Nice Hotel very closed to station. Good location.

Posted May 19, 2016
Pros: Room is new, clean. And I like the restaurant
Cons: I selected double-bed room which is quite small. I didn't realise the room size, otherwise, I will pick the king size bed room.
Location: Very closed to Paddingion Station, excellent location
5 mins walking distance from Paddington Station. Clean, Convenient, good service. restaurant downstairs served excellent breakfast.
Comment from Hotel Management
May 24, 2016 by Jalila, Hotel Management
Dear Guest, Many thanks for your feedback and for awarding us a 5 star rating. Our superior rooms do have king size beds and will provide you with an enhanced experience. Looking forward to welcoming you again. Warm regards, Hotel Indigo London Paddington Hotel Team
4 out of 5
by A verified traveler from New York, NY

Nice Stay and Convenient

Posted May 15, 2016
Pros: Convenience to Paddington Station and modern, stylish decor.
Cons: We had an honest mix up with the noise, but it was quickly corrected and we were satisfied.
Location: We didn't eat at the hotel restaurant, but right on the corner was a pub which was bustling at night and fun.
We booked this hotel for our first time to London. It's only a short walk from Paddington Station, which made it extremely easy to get to from LHR airport, via the Heathrow Express. We arrived in the morning before check-in and left our bags at the hotel. They were very nice and offered directions and maps. They offered an immediate check-in, but only a basement room was available so we opted to wait until later, under the assumption a better room would be available. When we returned late that night after dinner, our only option was still the basement room. It turns out the room was very modern, clean, and nicely decorated. It was small, but we expected smaller rooms in Europe. The bathroom was new and had a large walk-in shower with rain shower head, it was wonderful after a long day. Unfortunately they didn't warn us about terribly loud noise that night (after midnight). It turns out they were working on the restaurant floors right above our basement room. However, when we went up to complain, a woman allowed us to sleep in a different room on a higher floor for the night. It was booked by someone else the next day so we had to agree to stay in our original basement room for the remainder of our stay, but we got a glimpse at a larger, nicer upstairs room with views of the street. We were fine with our basement room though, we really didn't need a view as we were out all day touring London. It was nice and quiet for the following two days of our stay.
Comment from Hotel Management
May 19, 2016 by Jalila, Hotel Management
Dear T.B., Thank you very much for taking the time to share your experience and we are pleased to hear that you enjoyed your stay with us and that you had a glimpse at one of our executive rooms located on the first floor. Looking forward to welcoming you another time. Warm regards, Hotel Indigo London Paddington Team