Wonderful Location for Great Old Hotel
Posted Jul 16, 2016
We have stayed several times at this lovely older hotel. Currently it is having a massive refurbishing of the 1880's exterior, which means some of the rooms are closed off. We were here for 4 week-nights.
Our room was very comfortable and nicely appointed. The AC was not working, but the staff provided a satisfactory fan. Maid service was excellent. The shower door leaked the first morning; we were careful to turn the shower head to the side thereafter. Space for clothing was adequate.
Desk staff were always cheerful and helpful. The Concierge on our first couple of days (an older man whom we recognized from previous stays) was also available and helpful.
We had some difficulty with arranging to get someone to print out our boarding passes the last day, as we were going to be out of the hotel until after 11 p.m. We have never had a problem with this procedure in previous years, The Concierge on duty that day appeared unable to understand what it was that we wanted him to do. He seemed to want us to get the passes at a remote location and email them to him for printing. The desk staff were similarly unable to help.
However, Guest Relations Representative Supna came to the rescue. She agreed to attempt the boarding pass/seat selection process and to leave the results in our room. We were delighted to find our boarding passes safely in our room when we returned late that evening. Many thanks to Supna for grasping the problem and dealing with it