Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Roma

Ottima struttura

Posted Nov 25, 2015
Pros: Struttura nuova e ben tenuta. Massima pulizia, confortevole e tranquillo. In un quartiere molto gradevole.
Location: Circondato da ogni tipo di servizio e ristoranti, a 3-5' a piedi dalla metro, che in circa 30' arriva in centro. Fermate bus nel raggio di 100m.
Soddisfattissimo della scelta, lo consiglio vivamente.
4 out of 5
for Couples
by A verified traveler from Crotone Italiy

Vicino a bus

Posted Nov 21, 2015
Pros: Vicinanza al bus che praticamente si ferma davanti all'ingresso e la colazione
Cons: Nulla da dire
Location: Detto sopra
Tutto ottimo, tranne per le dimensioni della stanza che, probabilmente perché era quella per disabili, da non non richiesta, aveva il bagno grandissimo e la stanza piccola
5 out of 5
for Everyone
by A verified traveler

Sin palabras, excepcional

Posted Nov 18, 2015
Pros: todo
Cons: nada
Location: la ubicación del hotel era perfecta para moverte a la zona 1 y 2
nos ha encantado la estancia en el hotel xanadu, la decoración exquisita y todo cuidado al detalle. El personal del hotel nos ha parecido amable en grado sumo, bueno que recomendaría este hotel a cualquier persona. muchas gracias por todo
3 out of 5
by A verified traveler


Posted Nov 9, 2015
ホテルの周りにはショッピングセンターやM&Sなどのスーパー、レストランがあり大変便利です。駅から歩いて10分。通り道は様々な人種でごった返し、やや雑然としている印象がありました。部屋は、大きな窓があり、広々としています。ただ、カーペットの汚れが目立ちました。水回りは新しい印象です。 中国系の経営だろうと思いますが、ところどころに漢字が使われています。 中心部からは、地下鉄で30分以上かかり、遠く感じました。
4 out of 5
for Everyone
by A verified traveler

Günstig gelegenes Sightseeing Hotel

Posted Nov 8, 2015
Wir haben den Hotelaufenthalt sehr genossen, sehr nettes Personal und super an der Circle Line und dem Heathrow Connect gelegen, kam man überall hin. Für uns perfekt.
5 out of 5
for Everyone
by A verified traveler from North Carolina

Excellent hotel for a long stay

Posted Nov 7, 2015
Pros: Kind staff, central location, clean and contemporary, comfortable and great restaurant.
Location: Ealing shopping and restaurants are right on your doorstep. Ten minute walk to Ealing Broadway station with underground and overland trains.
I have stayed in the Hotel Xanadu on three different occasions for a month-long stay each time. The hotel is contemporary, clean and quiet for my research time and close to sites in Ealing and Southall. The staff are exceptionally helpful and kind while the rooms are comfortable and fairly spacious for London. The hotel restaurant has high quality food that is diffrent and reasonably priced. Great atmosphere.
5 out of 5
for Everyone
by A verified traveler from Melbourne

Friendly hotel in good location to shops

Posted Nov 5, 2015
Pros: Proximity to shops and station (close but not too close); clean rooms; nice breakfast; nice staff. Felt very safe.
Cons: We were very happy with everything.
Location: Ealing is close to Heathrow so very handy to get to after a flight. Great shops and plenty of places to eat.
We arrived from Heathrow at 8:20 in the morning after a long flight from Melbourne. How delightful it was to be greeted by Angela who also told us our room was ready early and we could check in. We thought the room was very comfortable and nice and quiet the whole time we were there (6 nights). Everything was very clean and we loved having a leisurely breakfast in the dining room before spending the day in London.
5 out of 5
for Everyone
by A verified traveler

Posted Oct 26, 2015
Pros: Das King-Size Bett.
Das Hotel lag wunderbar mitten in Ealing Broadway, einer guten Gegend, gut gelegen zu Heathrow und zum Zentrum.
5 out of 5
for Everyone
by A verified traveler from Mexico

Hospedaje agradable en Hotel Xanadu

Posted Oct 21, 2015
Pros: Lo que mas me gusto fue la calidez en la atencion del personal, asi mismo me agrado mucho la habitacion por su limpieza y confort.
Cons: Una recomendacion es ampliar el menu del restaurante para incluir comida internacional. Asi mismo poner alguna descripcion de los platillos chinos.
Location: En los alrededores hay mucha vida comercial tanto a nivel de restaurantes, pubs y centros , ademas se se encuentra la estacion del tren cerca.
Nuestra estancia fue muy agradable y confortable. El personal es muy hospitalario y atento. Siempre tuvimos un excelente servicio.
2 out of 5
by A verified traveler

Horrible disappointing customer servie

Posted Oct 17, 2015
Pros: Nothing
Cons: Customer service
Location: Nothing its not close to the city and the neighborhood is dodgy.
We arrived at the hotel quite early in the morning from Australia and as we expected the room wasn't ready. We patiently waited at reception until 2pm and we got checked in. However to our disappointment the room was very small. Of course the pictures on the website were completely different to what we got. The twin beds were child size and could barely fit a grown woman. Secondly their system wasn't working when we checked in and the receptionist just told us to go the room without checking us in the system.However, in the middle of the night a man just opened our door and apparently they had sold our room to someone else whilst we were inside. Their excuse was we didn't know you had occupied the room because you are not showing up in our system. How unbelievable. No apologies were made us. To top the cake on check out they asked us to pay again but we had already settled our bill a day prior to departure. I almost missed my flight trying to explain to them i had paid. The currency i had booked in was aus dollars but when they converted the price they asked me to pay more as they said the exchange rate had gone up since i booked. Unbelievable. So whats the whole point of prebooking when the price will change with the always changing exchange rate. Please stay away from this place. the staff is confused and not well trained. There is no security as anyone can open and access your room in the middle of the night whilst you are inside.