Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Paris

Very cosy, clean and confortable hotel

Posted Sep 13, 2016
It's a simple hotel well communicated to the center of London it's perfect for a weekend in the capital. The room was very clean in a quiet area, good mattress. Good value for money
Comment from Hotel Management
Sep 22, 2016 by Seb, Hotel Management
Dear Laurence, Thank you for your good feedback. Most appreciated :) Kind regards Hour Glass Management
4 out of 5
by Kelly John

Posted Jun 17, 2016 on Hotels
Comment from Hotel Management
Jul 5, 2016 by Seb, Hotel Management
Dear Guest, Thank you for your review Look forward to seeing you soon. Kind regards Hour Glass Management
4 out of 5
by A verified traveler

Posted Jun 6, 2016 on Hotels
They sell pizza for 5 pound when the same pizza I can get for 1 pound in Iceland
Comment from Hotel Management
Jul 5, 2016 by Seb, Hotel Management
Dear Guest, Thank you for your input. Furtunatelly we do not sell pizza from Iceland. Kind regards Hour Glass Management
3 out of 5
by Jerzy

Posted May 5, 2016 on Hotels
Comment from Hotel Management
by Seb, Hotel Management
Dear Jerzy, Thank you for taking time to give us a feedback. We genuinely hope that the next time around we will get better scoring. Kind regards Hour Glass Management
5 out of 5
by FLORENT from paris

Posted Apr 27, 2016 on Hotels
Très bon accueil , quartier sympathique et très bien situé !
Comment from Hotel Management
by Seb, Hotel Management
Dear Florent, Thank you for rating us so high. We hope to continue a good service and look forward to seeing you soon again. Kind regards Hour Glass Management
1 out of 5
by michael from NOTTINGHAM

BEWARE OF MICE

Posted Apr 18, 2016 on Hotels
stayed here loads of times before. But will never stay again, because I saw a mouse running about in the room (number 17),Reported it to staff which they moved me into another room ( which had bunk beds)
Comment from Hotel Management
by Seb, Hotel Management
Dear Michael, Thank you for taking time to give us a feedback. We investigated your case after your checking out and we were told by the pest control contracted people that the building development around this area disturbs the mice nests and there might be some passing through migrations. As a good hotelier we responded immediately to your concern, hence we genuinely thought you would not be that harsh on us. Kind regards Hour Glass Management
4 out of 5
by bait traveler from singapore

good hostel, but water heat not stable

Posted Feb 28, 2016 on Hotels
Very nice hostel and friendly staff. There's is a public kitchen with conventional oven, microwave, stove, laundry machine and dryer!!!! The kitchen is very clean and you can laterally enjoy your meal and do your laundry with ease and for free!!! The location is a few but stops away from the sub, which is convenient enough for me, given that the nightly price is fairly cheap. Only downside is that the water is always cold, I tried different timing titans shower but it was never hot. I think it's not a good idea to stay there in winter.
Comment from Hotel Management
by Seb, Hotel Management
Dear Guest, Thank you for your review. We checked the shower in your room and we discovered that the one of the knobs was occasionally playing around. Is all changed now :) Kind regards Hour Glass Management
1 out of 5
by Kjell Erling from Stjørdal

Skittent og vanskelig å snakke med

Posted Feb 7, 2016 on Hotels
Vi var to par, to rom og tre netter. Fikk ikke se rommene før vi betalte. Ble forskrekket over rommene. Vått vegg-til-vegg teope. Hår i dusjen. Wi-fi klarte ca 5 MB i løpet av en natt. Vi forlot hotellet morgenen etterpå. Ingen resepsjon å få tak i flr etter kl 13:00. Vi har ringt og skrevet at vi ønsker refusjon for de to siste nettene men har ikke fått noen tilbakemelding.
Comment from Hotel Management
by Seb, Hotel Management
Dear Kjell, Thank you for taking time to give us a feedback and very sorry you were not satisfied with our accommodation. As far our data shows you were upgraded for 2 larger rooms entirely free of charge, there were brand new rooms, however nothing wet on the walls. It is a pity you had not mentioned to us anything at the time to give us a chance to respond to your addressed issues in this review. In February we had quite few rooms available, as the low season falls during that period of time and we are confident we could sort everything out. Unfortunately you just left with no word, hence we genuinely think that your opinion is not fully fair on us Kind regards Hour Glass Management
4 out of 5
by Peter from London, ON

Nice hotel close to the city center

Posted Feb 6, 2016 on Hotels
This hotel was a nice little place to spend a night, and cheap! The staff were super friendly. Parking cost £7 for the day, not bad. Neighbourhood wasnt great but they have a bus stop right out front to get to the city center. Something went wrong when we booked so they called me in Canada to get it corrected and upgraded us to a private bath for the inconvenience. Really small room, but in London im sure you get that anywhere. The bar downstairs was a nice place to relax and have some pints after a long day of walking. Overall it was a great place to stay! We read some reviews that were quite poor before booking, but we are convinced they were yuppies.
Comment from Hotel Management
by Seb, Hotel Management
Dear Peter, Thank you for your input. It is great to know that we are doing our jobs fine. It really keep us going ahead with smile on our faces and willingness to be better and better. Kind regards Hour Glass Management
5 out of 5
by Pape from Coventry

Rate

Posted Jan 31, 2016 on Hotels
It was alright
Comment from Hotel Management
by Seb, Hotel Management
Dear Pape, Thank you for your great scoring. we hope to seeing you bank in near future :) Kind regards Hour Glass Management