Ratings based on 4,558 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Good hotel close to the Heathrow airport

Posted May 21, 2017
Fantastic experience, from start to finish. Value for money
5 out of 5
Recommended
for Everyone
by A verified traveler from Fredericton NB

Minutes from Heathrow airport, very nice and clean

Posted May 21, 2017
Pros: The staff was so friendly and helpful. The buffet breakfast was plentiful and very tasty.
Location: Minutes by shuttle bus to Heathrow. There is a small cost for the shuttle bus that services multiple hotels in route. It was well worth the cost. (H4)
Hyatt Place service at its finest. This hotel just opened and everything was perfect. I would say a top end American style hotel that we would expect of Hyatt in the USA/Canada.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Clean and close to Heathrow.

Posted May 20, 2017
Pros: Location, modern and clean room, great housekeeping staff.
Cons: Check-in could have been better. The lounge is beside the front desk and there was a loud event happening. Restaurant service was sub-par.
Location: Nothing to do nearby but that's not an issue since it's very close to Heathrow and the underground.
We had a very clean and confortable room. The bed was soft and very comfortable. The only hiccup was the repair work that started at just after 8:00am on our first morning. There was drilling and hammering next in room over and we were still very tired from a long train ride, the day before. It was impossible to sleep when this started. The next two days were fine. Overall, a great choice near Heathrow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stop over in London in route to U.S.

Posted May 19, 2017
Pros: Very clean, close to Heathrow airport
Cons: night service is very poor. Called for wake-up call...never called in the A.M. Called down for room service: no answer - had to go down and find help.
Location: close to the airport. Too far to walk anywhere
Easy online check-in and fast at the counter. Nice hotel, close to the airport. Clean and convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Free shuttle to the airport right outside Hotel

Posted May 15, 2017
Pros: Clean & updated rooms with comfortable beds.
Location: Just next to the airport not much anything else close by without using the bus system.
Comfortable beds and free bus stop to the airport right outside the hotel. Friendly staff, Great Food in the restaurant, clean rooms. Also the rooms were quiet even though the airport is just a couple blocks down. slept great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk

Very clean, well appointed, quiet and convenient.

Posted May 15, 2017
Pros: The fact that it is quiet, convenient, clean, comfortable, well appointed and welcoming.
Cons: The dinner menu in the restaurant. I would have liked to see a greater choice of more traditional English fare, including salads and fresh fruit.
Location: Very convenient for Heathrow airport, with a free bus right outside the door to the airport bus station. We didn't venture anywhere else!
Spotless, comfortable, well appointed and welcoming, this hotel is very convenient for travellers using Heathrow airport. You can catch a free bus to the airport bus station from right outside the hotel. It is also blissfully quiet. We didn't sample the breakfast, but dinner in the hotel restaurant was satisfactory. The beds and pillows were very comfortable, and the bathroom well equipped, with plenty of big, fluffy white towels and some complimentary toiletries.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northumberland

Well located, friendly and helpful staff

Posted May 15, 2017
Pros: Location, staff, quiet room.
Cons: It isn't clear from the website what the dining and breakfast options were - turns out they are very good with an option for room service too.
Location: Easy to get to, free bus to and from airport.
Reception experience was good, room was clean and well equipped for a hotel in this price bracket, breakfast was also good for the price and location is great for the airport. Oh - and the rooms are very well soundproofed!
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Posted May 15, 2017
Nice hotel close to heathrow terminals 1,2,3 With creee public bus at the door
1 out of 5
Recommended
for Everyone
by A verified traveler from johnson city tn

Quiet comfort for the traveler.

Posted May 14, 2017
Pros: Close to the airport and easy to reach via the shuttle bus.
Location: There is notthing much of interest close by but a five minute walk takes you to both a reasonable Indian restaurant and a convenience /liquor store.
When I arrive in England after the journey across the pond I like to take 24 hours to adjust to the new time zone. This hotel is ideal. It has recently been completely refurbished. The rooms are so quiet you can hear a pin drop and the bed is so comfortable you get up reluctantly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Close to airport.

Posted May 12, 2017
Hotel room was lovely. Hotel is close to airport and restaurant was fabulous.