Ratings based on 125 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from DK

A 5 star hotel in the heart of London.

Posted Dec 6, 2016
A true 5dtar hotel in the heart of London . 3 minute walk from Oxford Street and 5 minute walk from Edgeware Road. Professional and friendly staff . Clean and comfortable rooms with super comfy beds. Tea and coffee making facilities in the room, hairdryer ,torch,mini bar ,iron and ironing board.
Comment from Hotel Management
Dec 16, 2016 by Laurent.S, Hotel Management
Thank you for taking the time to leave feedback and to share photos from your recent stay. I am delighted you thoroughly enjoyed your experience and I look forward to hopefully welcoming you back soon. Kind regards, Laurent Schauder Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2016
Good location, very clean and great staff, but electrical and AC was a bit weird.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax Station, VA USA

Good hotel, great location

Posted Oct 8, 2016
Location: Very close to Oxford St. Highly recommend The Portman Pub nearby
Nicely renovated, quiet, clean, comfortable rooms
Comment from Hotel Management
Oct 20, 2016 by L.Schauder, Hotel Management
Thank you for taking the time to leave feedback about your recent stay. I am so pleased that you were able to benefit from our convenient location and enjoyed our newly-refurbished guestrooms. I look forward to sharing your comments with the team and hope to welcome you back to the hotel soon. Kind regards, Laurent Schauder Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good central position in London

Posted Sep 9, 2016
Good well run hotel. Little expensive. Mini bars in room could be better stocked. Maybe better tea and coffee making facilities.
Comment from Hotel Management
Oct 10, 2016 by L. Schauder, Hotel Management
Thank you for taking the time to review your recent stay. We truly value all feedback, both positive and negative, and I will be sharing all of your comments with the whole team. We hope to have the opportunity to welcome you back in the near future. Kind Regards, Laurent Schauder Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Nice hotel, close to shopping & busy streets.

Posted Aug 28, 2016
Very nice newly furnished hotel. Nice and friendly staff. Only few minutes walking distance to one of the busiest shopping streets of London, Oxford street. Few minutes to Hyde park. Very close to underground station in Marble Arch square. Very safe to take a walk around, even late night. can't ask for a better location.
Comment from Hotel Management
Oct 10, 2016 by L. Schauder, Hotel Management
Thank you for taking the time to review your stay. We sincerely appreciate all feedback and I look forward to sharing all of your kind comments with the rest of the team. We hope to welcome you back soon. Kind regards Laurent Schauder Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Karachi

Posted Jul 3, 2016
Location: Your guests can Google for this.
Seems a bit run down - does'nt give the feeling of a 5 star hotel. Condition of the Gym and equipment is like a 3 star hotel The hotel staff is excellent, always with a smile and pleasing. This may be a reason i would like to stay there again. Very good breakfast layout, enjoyed the omelet - made the way I wanted it
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila, Philippines

Excellent 5 star service: loved this hotel

Posted Jul 2, 2016
Pros: Cleanliness, friendly and attentive service
Cons: I complained about the phone connection to the front desk, but they fixed this immediately.
Location: Perfect location, especially if you like shopping.
This hotel was recommended by Disney Cruise for our pre-cruise stay in London, but we ended up booking through Expedia. The service from check in through check out was excellent! All of the front desk staff were very pleasant and accommodating (I expected them to be a bit snooty since this was a 5 star hotel and my son and I were thoroughly dressed down in vacation attire). They allowed us to use our room at 9am (instead of the 2 pm check in time), which was a big help after a 24 hour flight from Asia. As this was my first trip back to London in 21 years, the concierge assisted with all my day tour bookings and even lent me an umbrella. The doormen, the servers at breakfast, room service staff, and room attendants were consistently pleasing and attentive. A bonus to my stay was the fact that our room was just renovated. Rooms are clean and well lit. I really enjoyed using the citrus scented bath amenities. Location is excellent, a few minutes walk from Selfridges and Marble arch.
Comment from Hotel Management
Jul 8, 2016 by Mr Laurent Schauder, Hotel Management
Thank you for taking the time to write such an insightful review. I was delighted to read that you were so pleased with our newly refurbished guest rooms and I look forward to sharing all of your kind comments, especially regarding the "friendly and attentive service", with the rest of the team. I do hope you and your son enjoyed the cruise and we hope to welcome you back to the hotel on your next visit to London. Kind regards, Mr Laurent Schauder Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hudson ohio usa

Lovely hotel great location in central London

Posted Jun 12, 2016
Amazing hotel beautiful spread for breakfast. We were traveling with a 7 year old and it was great. Very clean spacious room for City. Will definitely stay here again!
Comment from Hotel Management
Jun 17, 2016 by Mr Laurent Schauder, Hotel Management
Thank you for taking the time to write this review and for describing the hotel as “amazing”. I was delighted to read that you thoroughly enjoyed your breakfast in The Montagu, as well as our “very clean, spacious” guestrooms. I look forward to sharing your comments. I know the chefs will be especially proud. I hope to welcome you back to the hotel in the near future. Kind regards, Mr Laurent Schauder Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and chic hotel!

Posted Jun 6, 2016
Very good service, especially from Pia at the front desk. Beautiful hotel, very good Italian restaurant, Locanda Locatelli and walking distance to many amazing places to visit!
Comment from Hotel Management
Jun 9, 2016 by Mr Laurent Schauder, Hotel Management
Many thanks for taking the time to review the hotel and for describing it as “beautiful”. I was thrilled to read all of your lovely comments and I look forward to sharing them with the rest of the team - I know that Pia will be especially proud. I hope to welcome you back to the hotel in the not-too-distant future. Kind regards, Mr. Laurent Schauder Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Braintree

Just off of Oxford street , perfect

Posted May 21, 2016
We stayed one night in the hotel. Everything about it was lovely. Great weekend with friends, who also stayed here.