Restaurant

Reviews of ibis London Docklands Canary Wharf

3 out of 5
ibis London Docklands Canary Wharf
1 Baffin Way off Preston Road, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 364 out of 997 reviews" "
Rating 8 - Good. 440 out of 997 reviews" "
Rating 6 - Okay. 134 out of 997 reviews" "
Rating 4 - Poor. 34 out of 997 reviews" "
Rating 2 - Terrible. 25 out of 997 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

russell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was charged twice by the property. Room I was allocated had guests in it when I entered.
Stayed 1 night in Feb 2024

8/10 Good

Geoffrey

Traveled with partner
Liked: Staff & service
Good value,bathroom a little tired but otherwise a comfortable stay
Stayed 1 night in Feb 2024
Response from Brian on Feb 19, 2024
Dear Jason,Thank you for your message. We are very pleased to know you had a pleasant stay at Ibis Hotel. Rest assured, we will share the feedback with our maintenance team. We look forward to seeing you again on the near future. Kind regards, Brian

10/10 Excellent

Beata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bardzo czysty hotel i miła obsługa to co oczekujemy przebywając poza domem wszystko super
Stayed 1 night in Jan 2024

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Just an average hotel, the cooked breakfast was cold and tasteless, not freshly cooked.
Stayed 1 night in Jan 2024
Response from Brian on Feb 19, 2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian

2/10 Terrible

Ben

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Limited dining and my expectations were clearly in I text thinking Ibis was a good hotel brand, it’s cheap and on par with travel lodge. However it wasn’t actually cheap. The only food offered outside of breakfast was frozen pizza. The breakfast was poor, eggs were like hockey pucks. Avoid, go do a B&B.
Stayed 1 night in Jan 2024
Response from Brian on Feb 19, 2024
Dear Sean, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food And Beverage Department to review your comment and ensure our guest's expectations are met. I do hope this has not deterred you from visiting us again as we do hope to welcome you back. Kind regards, Brian

10/10 Excellent

Nicol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a concert at the 02. The staff were really friendly and helpful. Very clean and welcoming just a short walk to the tube.
Stayed 1 night in Dec 2023
Response from Brian on Feb 19, 2024
Hi Nicol, I am pleased to hear you enjoyed your stay with us. Looking forward to welcoming you back. Kind regards, Brian

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and provided everything required. Francesca was working the desk and she was incredible. You can tell she enjoyed what she is doing and was very helpful and enjoyable.
Stayed 2 nights in Dec 2023
Response from Brian on Feb 19, 2024
Hi Richard, Thank you for your recent feedback.We are pleased you enjoyed your stay with us and staff was up to standard! Looking forward to welcoming you soon. Kind regards, Brian

10/10 Excellent

WILL

Stayed 1 night in Dec 2023
Response from Brian on Feb 19, 2024
Dear Will,Glad to hear that you enjoyed your stay with us. Looking forward welcoming you back. Kind regards, Brian

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Basic hotel, but breakfast was good !
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal short stay for work
Ideal while traveling for work the room is very much no frills but makes up for it by being cheaper than others. Canary wharf is only a short walk away so plenty of things to do and also proximity to the DLR makes for great transport links. Very quiet considering the busy road (quiet for London at least!) Didn't struggle for a good night's sleep.
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room of a decent standard for the price. Handy location for Canary wharf which I needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Vicki

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were incredibly helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

David

Convenient hotel staff was very nice room was suitable
Stayed 1 night in Dec 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

DAVID

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jane

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff, excellent breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
How was my stay?
Good Points/Bad Points: Free WiFi was good £12.50 parking was not good at all when I have already paid a lot of money for what is quite a small room. Bed was very hard however the pillows were comfortable, and having a second one in the room was a good thought. Bathroom floor has what looks like white stains on it around the toilet area which makes it quite uninviting to stand on. Toilet was difficult to flush due to flush mechanism. Air Con not working so unable to sleep properly. In general our stay was okay but the bed spoiled it somewhat. Obviously this is a personal preference and others might rate it highly.
Stayed 1 night in Nov 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Layla

Business traveler
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay again
Stayed during half term when prices are more reasonable. Wouldn’t pay the price rooms normally are. Bathroom smelled of urine, hairs in the shower, air con didn’t cool. Premier inns are much cheaper and way cleaner and newer! Location great for working in Canary Wharf.
Stayed 1 night in Oct 2023

6/10 Okay

Lynne

Traveled with family
Disliked: Property conditions & facilities
Booked a family room my myself and teenage daughter, was expecting a larger sized room with 2 beds. What we got was a standard room with camp bed for daughter. Limited floor space give extra bed squeezed into room. Had to climb on bed to reach curtains window and kettle. Could barely access hanging rail. Air conditioning didnt work, and noisy traffic once window opened to let in air. Good sized tv.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

adrian

Stayed 1 night in Oct 2023

10/10 Excellent

Janita

Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brian on Oct 17, 2023
Dear Andrea,Thank you for taking the time to share your feedback which is much appreciated.Kind regards, Brian

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed to see a band at O2
Good experience although the first room smelt a bit musty ..we switched to anew room easily ,with no fuss.staff there were really friendly .breakfast was good .. no other meals are provided though. Would stay again .
Stayed 2 nights in Oct 2023
Response from Brian on Oct 17, 2023
Dear Sue,Thank you for staying and thank you for your feedback. I am pleased to read the staff looked after you and we look forward to welcoming you back.Kind regards, Brian

10/10 Excellent

Sophie

Stayed 1 night in Oct 2023
Response from Brian on Oct 17, 2023
Dear Sophie,It was our pleasure looking after you and we look forward to welcoming you back in the near future.Kind regards, Brian

8/10 Good

Alida

Stayed 4 nights in Aug 2023
Response from Brian on Oct 10, 2023
Dear Alida,Thank you for staying and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian

6/10 Okay

Roger

Stayed 1 night in Oct 2023
Response from Brian on Oct 5, 2023
Dear Roger,Thank you for taking the time to share your feedback following your stay.Kind regards, Brian

6/10 Okay

YAH LAM VANESSA

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Brian on Oct 5, 2023
Dear Yah,Thank you for taking the time to share your feedback.Kind regards, Brian

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brian on Oct 5, 2023
Dear Toni,It was our pleasure looking after you and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brian on Oct 5, 2023
Dear ibis Guest,Thank you for staying and I do hope we will have the opportunity to welcome you back in the near future.Kind regards, Brian

8/10 Good

Ashish

Stayed 1 night in Sep 2023
Response from Brian on Sep 24, 2023
Dear Ashish,Thank you for staying and thank you for taking the time give your feedback. Much appreciated. We look forward to welcoming you back in the near future.Kind regards, Brian

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member who we dealt wjth was very helpful. Clean, well maintained hotel.
Stayed 2 nights in Sep 2023
Response from Brian on Sep 24, 2023
Dear Kevin,Thank you for taking the time to share your experience and I am pleased to read you were looked after and that you had an enjoyable experience.We look forward to welcoming you back in the near future.Kind regards, Brian

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great time, staff were very friendly
Stayed 1 night in Sep 2023
Response from Brian on Sep 24, 2023
Dear Wayne,I am pleased to read the staff looked after you and that you had a good time and I do hope we will welcome you back in the near future.Kind regards, Brian

8/10 Good

Philip

Stayed 1 night in Aug 2023
Response from Brian on Sep 24, 2023
Dear Philip,Thank you for staying and thank you for your feedback which is much appreciated.We look forward to welcoming you back.Kind regards, Brian

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was lovely, housekeeping were great.
Stayed 2 nights in Aug 2023
Response from Brian on Sep 24, 2023
Dear Guest,It is a pleasure to read we met your expectations and rest assured I shall share your valued feedback with my housekeeping team. They will be delighted to read such comments.Kind regards, Brian

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Brian on Sep 24, 2023
Dear Karen,Thank you for staying and thank you for taking the time to share your feedback with us which is much appreciated.We look forward to welcoming you back in the near future.Kind regards, Brian

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from Brian on Sep 24, 2023
Dear Stephen,Thank you for staying and thank you for the feedback.We look forward to welcoming you back in the near future.Kind regards, Brian

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and helpful staff, handy to Canary Wharf
Stayed 4 nights in Aug 2023
Response from Brian on Aug 28, 2023
Dear Richard,Thank you for choosing the ibis London Docklands Canary Wharf and I am delighted to read you were well looked after by the team.We look forward to welcoming you back soon.Kind regards, Brian

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I had a great stay at the ibis London Docklands hotel. It was close to the DLR train station and my room was very clean and my bed was comfortable. The employee at the counter, Carmela, was extremely friendly and went out of her way to be helpful. Her delightful attitude made our stay more welcoming!
Stayed 3 nights in Aug 2023
Response from Brian on Aug 28, 2023
Dear Alisa,Thank you for taking the time to share your feedback. Rest assured I shall share your comments with Carmela; she will be delighted and it a pleasure to read such feedback.We look forward to welcoming you back in the near future.Kind regards, Brian

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to see ABBA Voyage, and i can't imagine any other reason to stay here as it's kinda the back of beyond. But what a great little hotel it is. Clean. Super kind and helpful staff. Splendid breakfast. Comfy room with aircon.
Stayed 1 night in Aug 2023
Response from Carmela on Aug 15, 2023
Dear Gloria,Thank you for taking time to give us a positive review. I am very pleased that you found Ibis Hotel clean, great breakfast and our staff members professional and helpful. I look forward to seeing you again on the near future. Kind regards, Carmela