Front of property - evening/night

Reviews of ibis Styles London Southwark – near Borough Market

3 out of 5
ibis Styles London Southwark – near Borough Market
43-47 Southwark Bridge Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1007 reviews" "
Rating 8 - Good. 309 out of 1007 reviews" "
Rating 6 - Okay. 60 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 9 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only fault was low pressure in the showers but it wouldn’t stop me returning
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quirky and fun hotel. The staff eere lovely and it was a good location- very handy for Borough but also somehow quiet. Would stay again.
Stayed 1 night in Feb 2024
Response from Javier on Feb 24, 2024
Hello Jill, On Behalf our team, thank you for your message, we really appreciate it!!We are so glad you enjoyed your stay with us, we hope you choose us again soon.Warmest Regards!Javier Front Office Team MemberIbis Styles Southwark London Bridge

10/10 Excellent

Jane

Stayed 1 night in Jan 2024

8/10 Good

Heidi

Stayed 5 nights in Dec 2023

10/10 Excellent

Terrell, Hertford

Stayed 1 night in Dec 2023

8/10 Good

Alexandra

Stayed 1 night in Dec 2023

2/10 Terrible

Bill

Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 3 nights in Dec 2023

10/10 Excellent

Bethan

Stayed 4 nights in Dec 2023

4/10 Poor

Daniel

Business traveler
Liked: Staff & service
Disliked: Cleanliness
not much
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023

10/10 Excellent

Kristof

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and price.
Stayed 6 nights in Nov 2023

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome comfy rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend and stay
Great stay. Fun breakfast… a little random but nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and facilities
Amazing stay and thanks for the upgrade! Staff were lovely and moved us to 4 star Novotel next door and our lovely room had an amazing view of the Shard! Great breakfast also.
Stayed 1 night in Nov 2023
Response from Alesia on Nov 20, 2023
Hi Kevin,Thank you for choosing us and providing such a positive review regarding your stay with us recently.We are very happy to hear that you enjoyed your upgrade to our sister hotel next door at Novotel London Bridge.We look forward to welcoming you soon and providing a pleasant stay.Best Wishes,Ibis Styles Southwark Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great themed Hotel
Had one night stay, loving the theme of this hotel. Rooms are well appointed, clean & modern. Plenty of choice at breakfast was fairly busy at 9:30 but did get a table ok.
Stayed 1 night in Nov 2023
Response from Alina on Nov 19, 2023
Dear Robert, Thank you for your wonderful review. We very much appreciate your feedback. It is always a pleasant to receive positive comments. We are delighted to know that you liked our little effort to make your birthday a memorable one. We look forward to your next stay with us and hope it will be as pleasant as the previous one. Kind Regards,

8/10 Good

dianne

Stayed 7 nights in Nov 2023

10/10 Excellent

Corinne, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis was great, and the staff was so nice. Close to the Borough market, tower bridge station, the shard. In walking distance to the Tower bridge, London Tower. Wish I had stayed longer, but poor planning on my part. Hopefully stay here again for next time. Breakfast was good. Light fare variety of fruit, yogurt, bread, cheese, sausage rolls. Espresso machine was a plus. Free water in the lobby. Kettle for coffee/tea in rooms
Stayed 2 nights in Nov 2023
Response from Bina - Front Office Team Member on Nov 11, 2023
Dear Corinne,Thank you for your review. We very much appreciate your feedback.We are glad to know that you had a wonderful stay with us. Your satisfaction is what we always aim for.Thank you again for sharing your experience. We look forward to your next stay with us and hope it will be as pleasant as the previous one.Regards,Bina Gurung- Front Office Team Member

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bina Gurung on Nov 12, 2023
Dear Alan,Thank you for your review. We very much appreciate your feedback.It is was a pleasure serving you. And hope you had a wonderful time with us.We look forward to your next stay with us and hope it will be as pleasant as the previous one.Kind Regards,Bina Gurung- Front Office Team Member

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Ibis Styles and would definitely return!
Stayed 4 nights in Oct 2023
Response from Rhiannon on Nov 2, 2023
Good Evening Adam, We are absolutely delighted you had a great stay here with us at Ibis Southwark.Please do not hesitate to contact us further if needed or if you have any suggestions what we could do to make your next stay even better!Kind Regards,Rhiannon - Front of House Member.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from SJ on Oct 26, 2023
Good morning Mark, Thank you for taking your time to provide a review. We really appreciate your feedback. I am very happy that you enjoyed your stay and we could meet your expectations. I am glad that you liked the location near London Bridge and Borough Market. I hope you will come back to us in the future. Looking forward to welcoming you again. Kind regards, Sanjana- Front office Team memberIbis Styles Southwark

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Afternoon Mark, Thank you for taking the time out of your day to give us a 10 out of 10 star review! Our team loves to learn when guests had an amazing stay here with us. Please do not hesitate to contact us further if needed.Have a great day.Kind Regards.Rhiannon - Front of House Member.

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Afternoon Sarah, Thank you for taking the time out of your day to leave us 8 out of 10 stars, our teams loves to learn when guests had a great stay here with us. Please do not hesitate to contact us further if needed.Kind Regards,Rhiannon - Front of House Member.

8/10 Good

EMMA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Evening Emma, Thank you for taking the time out of your day to leave us 8 out of 10 stars, our team loves to learn when guests had a great stay here with us. Please do not hesitate to contact us further if needed.Kind Regards,Rhiannon - Front of House Member.

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay and breakfast were great. Would recommend.
Stayed 2 nights in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Afternoon Sarah, Thank you for taking the time out of your day to leave us 5 out of 5 stars, our team loves to learn when guests had a great stay here with us. Please do not hesitate to contact us further if needed.Kind Regards,Rhiannon - Front of House Member.

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Afternoon Steven, Thank you for taking the time out of your day to leave us 10 out of 10 stars, our team loves to learn when guests had a great stay here with us. Please do not hesitate to contact us further if needed.Kind Regards,Rhiannon - Front of House Member.

6/10 Okay

Darren

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Rhiannon on Oct 22, 2023
Good Afternoon Darren, Thank you for taking the time out of your day to leave us 6 out of 10 stars, our teams loves to learn when guests had a great stay here with us. Please do not hesitate to contact us further if needed.Kind Regards,Rhiannon - Front of House Member.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, comfortable. Style over substance
Reasonable value, great location. Front desk a bit too informal, I couldn't phone for a extra pillow, wasn't sure who to ask, still never got one when I did ask. Minor problems though, all very nice.
Stayed 1 night in Oct 2023
Response from Ola on Oct 15, 2023
Dear James,I genuinely appreciate your valuable feedback, and I am delighted to hear that you found our location to your liking. I am sorry for the inconvenience you encountered in requesting an extra pillow. Please accept my apologies for any confusion you experienced. I will make sure to address this issue and we are consistently working to improve our service. Thank you for choosing us, and we hope to provide you with an even better experience on your next visit.Kind Regards,Ola R - Front Office Team Leader

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from SJ on Oct 15, 2023
Dear christine,, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It's wonderful to hear that you had such a positive experience at Ibis Styles Southwark! Thank you for sharing your glowing review. Please don't hesitate to contact us if you have any enquires in the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Sanjana(Front Office Team Member) Ibis Styles, Southwark

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful, room very clean and modern, breakfast enjoyed. Bar was a little understocked, no coke cola
Stayed 2 nights in Oct 2023
Response from SJ on Oct 15, 2023
Dear Mark, We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It's wonderful to hear that you had such a positive experience at Ibis Styles Southwark! Thank you for sharing your glowing review. Please don't hesitate to contact us if you have any enquires in the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Sanjana(Front Office Team Member) Ibis Styles, Southwark

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is a perfect home base from which to explore London, and its proximity to the Borough Market is excellent.
Stayed 4 nights in Sep 2023
Response from SJ on Oct 6, 2023
Dear Tracey. Thank you for taking your time to give us such a positive feedback regarding your stay. We appreciate it and we are looking forward to welcoming you hopefully again. Kind regards, Sanjana - Front Office Team Member

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from SJ on Oct 6, 2023
Dear Kim, Thank you for taking your time to give us such a positive feedback regarding your stay. We appreciate it and we are looking forward to welcoming you hopefully again. Kind regards, Sanjana - Front Office Team Member

10/10 Excellent

Simone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SJ on Oct 6, 2023
Dear Simone, Thank you for taking your time to give us such a positive feedback regarding your stay. We appreciate it and we are looking forward to welcoming you hopefully again. Kind regards, Sanjana - Front Office Team Member

6/10 Okay

Ian

Stayed 1 night in Oct 2023
Response from Eva on Oct 6, 2023
Good evening Ian,Thank you for taking the time to score your stay with us. I would have loved to know more about your stay in order to implement the right actions to make it right for you and for the future guests. I hope you give us a second opportunity in the future to amend your previous stay. Kind regards,Eva NunezFront Office manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Charlotte on Oct 1, 2023
Hi Juan, Thank you for scoring us 10 out of 10. We're very pleased to hear you enjoyed your stay here at the Ibis Styles Southwark Hotel. We appreciate all feedback from our customers and we hope you return to our hotel in the near future.Kind RegardsCharlotte - Front Office Team Member

10/10 Excellent

Heather

Stayed 4 nights in Sep 2023
Response from Rhiannon on Oct 16, 2023
Good Evening Heather,Thank you for taking your time to leave us a 5 out of 5 star review, our team always appreciates guest feedback. Please do not hesitate to contact us further if you have anything else you wish to add.Have a great week.Kind Regards,Rhiannon - Front of House Member

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it here!
We spent 4 nights here and would definitely return. Although the room was small it had everything we needed and it was very clean. The breakfast was fabulous and every staff member we encountered was friendly and helpful.
Stayed 4 nights in Sep 2023
Response from Charlotte on Oct 1, 2023
Hi Darryl, Thank you so much for your feedback regarding your stay here at the Ibis Styles Southwark Hotel.We're very pleased to hear you enjoyed your stay with us and we are also very pleased to hear that our staff was very welcoming and friendly towards you also.We will look forward to you hopefully staying with us again in the near future. Kind Regards, Charlotte - Front Office Team Member

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Rhiannon on Oct 4, 2023
Good Evening Robert,Thank you for taking the time out of your day to write and leave us a 10/10 review.We are delighted to hear you had a great stay here with us and we hope to see you again one day in the future.Have a lovely rest of the week.Kind Regards,Rhiannon - Front of House Member

10/10 Excellent

Toni

Stayed 3 nights in Sep 2023
Response from Temi-Front Office Member on Sep 20, 2023
Hi Toni,Thanks for rating your experience with us in Ibis Styles Southwark-Borough Market.We are excited we were able to make your stay with us satisfactory.Thanks once again for rating us.We hope to seeing you back soon.Sincerely,

6/10 Okay

Raman

Liked: Property conditions & facilities
Cool decor, fine for 1 or 2 ppl to sleep and get ready for short stay. It was clean so that was a plus. Some staff were great others were not so great. Check in was for 3pm but room wasnt ready till 345 hard after a long flight when all u want to do is shower. But they gave us a voucher for free welcome drinks which we forgot to use.
Stayed 2 nights in Sep 2023
Response from Bina Gurung on Nov 12, 2023
Dear Raman,Thank you for taking your time to write a review. We very much appreciate your feedback.We hope your overall stay experience with us was good. Regarding the room being not ready until 3:45pm , please accept our sincere apology. We are investigating on it. And we are sorry to know that you forgot to use your drink voucher. Thank you again for sharing your experience. We look for your next stay with us and hope it will be a better experience.Kind Regards,.Bina Gurung- Front Office Team Member

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
More or bigger pillows please.
Rooms are small.my bed was on an angle so not level.pillows are tiny and I’d say you’d need 3 of them to make one pillow. On a positive note the breakfast was lovely. Probably wouldn’t stay there again though.
Stayed 1 night in Sep 2023
Response from Bina - Front Office Team Member on Nov 11, 2023
Dear Peter,Thank you for taking your time to write a review. We very much appreciate your feedback.We hope your overall stay experience was a good one apart from the pillow. The respective department has been informed about the issue and we will definitely work on it.Thank you again for sharing your experience with us. We hope you will allow us another chance to serve you and we can assure that you will not disappointed.Regards,Bina Gurung- Front Office Team Member

8/10 Good

MG

Stayed 1 night in Sep 2023
Response from Rhiannon on Oct 16, 2023
Good Afternoon,Thank you for taking your time to leave us a 8 out of 10 star review, our team always appreciates guest feedback.If there is anything else you would like to add, please do not hesitate to contact us further.Kind Regards,Rhiannon - Front of House Member.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and size of the room was bigger than expected. Nice, clean and quiet.
Stayed 2 nights in Aug 2023
Response from Temi-Front Office Member on Aug 30, 2023
Hi Tina,Thanks for sharing your experience concerning your stay with us Ibis Styles Southwark-Borough Market.We are happy we made your stay a good one as you liked the location, the size of the room and also the hotel quietness.Your review mean a lot to us and we hope to seeing you again.Sincerely,

8/10 Good

Elaine

Stayed 2 nights in Aug 2023
Response from Rhiannon - Front Of House Member on Aug 24, 2023
Good Morning Elaine,Thank you for taking the time to give us a review of 8/10. We hope you had a delightful stay here with us at Ibis and hope to see you again one day soon to change your experience to a 10/10. We hope you have a lovely rest of the week.Kind Regards,Rhiannon - Front Of House Member

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rhiannon on Aug 17, 2023
Good Afternoon Jonathon,Thank you for taking the time out of your day to leave us a review! We hope you had a great stay with us and we hope to see you again one day soon!Kind Regards,Rhiannon - Front of House Member.

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023
Response from Alina P Ciobanu on Aug 8, 2023
Good Afternoon,We really appreciate you taking the time leaving us a 10 out of 10 as feedback as you enjoyed your stay.