Ratings based on 671 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

It was convenient to the carling community centre

Posted May 19, 2017
Pros: The grounds were pleasant.
The room was very similar to many hotel and motel rooms that we have stayed and at the high end in terms of cost, and the majority of these include breakfast. However, we were quite comfortable during our stay. The facilities were irrelevant as this was a overnight stop and not an experience
Comment from Hotel Management
May 23, 2017 by Ivey Spencer Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. We look forward to seeing you again soon. Sincerely, Ivey Spencer Leadership Centre Management
2 out of 5
by A verified traveler

Never will book there again

Posted May 13, 2017
Pros: Close to University (we were there for an event).
Cons: Hotel should only be used for conferences on the premises and not for visitors.
Location: Nothing within walking distance.
Very old and outdated. Very uncomfortable bed with wrinkled sheets (wonder if they'd been washed?). Had to walk forever to get to room and then up 2 flights of stairs (no elevator) to get to our room. Parking very inconvenient to get to our room. Front desk forgot to give us our wake up call.
Comment from Hotel Management
May 17, 2017 by Ivey Spencer Management, Hotel Management
Thank you for taking the time to provide feedback for us. It is through comments such as yours that we are able to evaluate our services and enhance the guest experience. We will be reviewing your concerns with our Housekeeping and Front Office departments. We are also looking at doing some renovations starting in December to modernize our look. Sincerely, Ivey Spencer Leadership Centre Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Warm environment and quite enough to prepare for my exam
Comment from Hotel Management
May 11, 2017 by Ivey Spencer Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. Thanks for posting the great photos. We look forward to seeing you again soon. Sincerely, Ivey Spencer Leadership Centre Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Excellent Facility & Close to University!

Posted May 3, 2017
Pros: Character, location, cleanliness & decent price
Cons: We had to ask for clean facecloths as they weren't replenished at all, but other than that it was perfect!
Location: Close to shopping malls, theaters, restaurants and the University. This place is situated on a large park-like setting setback well off the street.
We've made a few trips to London while I daughter was there completing her Masters. This one came up on Expedia and we figured we'd give it a try. What a pleasant surprise! The rooms may be a bit small but this place was absolutely spotless from top to bottom and the breakfast buffet (included) was top-notch. We'll definitely stay here again if the opportunity presents itself for another trip to London!
Comment from Hotel Management
May 4, 2017 by Ivey Spencer Management, Hotel Management
Thank you for taking the time to provide such valuable feedback for us. We are happy to hear that you enjoyed your stay and we will be sure to pass on your kind words to our hard working associates. Sincerely, Ivey Spencer Leadership Centre Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good view

Posted Apr 23, 2017
Good view,good breakfast,friendly staff, but no shops and restaurants nearby
Comment from Hotel Management
Apr 26, 2017 by Ivey Spencer Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. We look forward to seeing you again soon. Sincerely, Ivey Spencer Leadership Centre Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, California

Amazing for the price.

Posted Apr 19, 2017
Pros: Everything.
Cons: Nothing.
Location: Convenient to shopping and freeways. Several trail heads located within one to three kilometers.
Still can't believe what an amazing deal I had received (visit was in April). Hotel was always stocked with fresh fruit, teas, Starbucks coffee, cocoa, filtered hot/cold water and fruit infused iced water. The gym was open 24-hours; fully equipped with a sauna, showers, cardio equipment, weight machines, free weights, rollers, mats, TVs, a radio and refrigerated towels. Also included with the price was a full buffet breakfast. In addition to cereals, pastries, fruit, yogurts, eggs, meat and vegetarian options, they also provided an omelette and breakfast sandwich station. Hotel is understandably older, but the history behind it was impressive and the hotel was always clean. The grounds are well-maintained and the staff was incredibly kind and helpful. I plan to revisit Ivey Spencer and will definitely recommend it as a a great location for travelers, meeting and event organizers.
Comment from Hotel Management
Apr 20, 2017 by Ivey Spencer Leadership Centre Management, Hotel Management
Thank you for taking the time to provide feedback for us. We are happy to hear that you enjoyed your stay and that you made use of some of our added perks while you were here. Sincerely, Ivey Spencer Leadership Centre Management
3 out of 5
by A verified traveler from Ottawa

Ok if you are attending an event there

Posted Apr 17, 2017
Pros: Location if attending events at university
Cons: Place just needs cleaning and a bit of a facelift.
Place needs freshening up, some better cleaning. Hot food at the buffet was cold and I ate at 7:45. Fans in the room that I could not shut off.
Comment from Hotel Management
Apr 19, 2017 by Ivey Spencer Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. It is through comments such as yours that we are able to evaluate our services and enhance the guest experience. We do have some renovations planned for the near future that will address some of the items you have mentioned. We look forward to seeing you again soon. Sincerely, Ivey Spencer Leadership Centre Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Pros: location and surroundings great
Beautiful estate with great surroundings in the middle of a busy city. Great retreat ! Buffet breakfast was wonderful with very friendly staff. A unique experience in the city. Great!!!
Comment from Hotel Management
Apr 9, 2017 by Ivey Spencer Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. We look forward to seeing you again soon. Sincerely, Ivey Spencer Leadership Centre Management
5 out of 5
Recommended
for Everyone
by A verified traveler from n.l.

Beautiful hotel. Great food, very friendly staff.

Posted Apr 7, 2017
Pros: Loved the history of this beautiful building.
Cons: No complaints
Location: Location was great for our needs as it was so close to university hospital also only minutes away from malls and our favorite restaurants.
Very pleasant experience. We were in the city for medical reasons. Staff were very accommodating and super friendly.
Comment from Hotel Management
Apr 9, 2017 by Ivey Spencer Leadership Centre Management, Hotel Management
Thank you for taking the time to provide feedback for us. We are happy to hear that you enjoyed your stay and we will pass on your feedback to our associates. Sincerely, Ivey Spencer Leadership Centre Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Pros: lovely and quiet hotel... one of my favourite spots to stay for work or for relaxing!
wonderful experience! recent stay was for business, which was perfect due to the ease and quietness of the hotel stay, and previously stayed for pleasure -- hotel perfectly suits both needs!
Comment from Hotel Management
Apr 9, 2017 by Ivey Spencer Leadership Centre, Hotel Management
Thank you for taking the time to provide feedback for us. We are happy to hear that you enjoyed your stay and we will pass on your feedback to our associates. Sincerely, Ivey Spencer Leadership Centre Management