Ratings based on 482 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Stayed here for a family wedding

Posted Aug 24, 2015
Most people stayed here for a family wedding stayed here. There was a little confusion at first but staff sorted it out and our stay was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to downtown

Posted Aug 17, 2015
Good hotel. Nice clean bathrooms. Close to some really good restaurants and pubs.
Comment from EPC
Aug 18, 2015 by jclark, EPC
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience. I am happy to hear that you enjoyed your stay and our location was to your liking. Thank you. Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Quiet, comfortable and clean

Posted Jun 30, 2015
Pros: Clean and quiet, great free parking.
Cons: A more comfortable arm chair in the room.
Location: Almost a country setting - but close to most major streets. Lots of walking, cycling trails, and a good pub nearby.
Very well located, but away from most urban noise. Short walk to multi-use walking/riding routes. Easy drive to downtown, 401 or the airport.
Comment from Hotel Management
Jul 2, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am happy to hear that you enjoyed your stay and our location was well suited to your needs. If your travels bring you back to London I hope you will choose to stay with us again. Sincerely, Derek Grimaldi General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant!

Posted Jun 30, 2015
It is an older building but the rooms are quite modern. The views are lovely. The fitness room is nice. The food that we ordered from Room Service was delicious. I've stayed in many hotels and the Ivy's staff was the best I've ever been served by. All were friendly, helpful, and professional. Esther, in the restaurant, was particularly charming! We would happily stay again.
Comment from Hotel Management
Jul 2, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am happy to hear you enjoyed your stay and I will be sure to pass along your kudos to our staff! We look forward to hosting you during your next trip to London. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Thanks

Posted Jun 30, 2015
Great experience in everyday. We were greeted by a super friendly and helpful staff. Someone even helped us to our room and carried our bags since there are no elevators. I would recommend to stay here to friends and family.
Comment from Hotel Management
Jul 3, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am happy to hear that you enjoyed your stay and our staff helped it more memorable. We appreciate your recommendation and look forward to welcoming you back to Spencer! Sincerely, Derek Grimaldi General Manager
2 out of 5
by A verified traveler

Great for events, not so much for others

Posted Jun 18, 2015
Pros: Clean rooms, well maintained grounds.
Cons: Staff needs to be retrained and or replaced.
My wife and I visited the area and decided to stay at the hotel. From the moment we entered the hotel it was a frustrating experience the whole time. The receptionist stared blankly at us as I said "We are here to check in". Our room was located on the sixth floor which has no elevator to it and is a fair walk to get to. Along the way trying to find our room my wife asked one of the women working the booths if she could help us (directions) and her reply was "Depends on what you want". Very rude and when we thanked her for her help she replied with a "yeah" and resumed doing other things. Evening time I wanted to order a drink and sit on the patio but it was closed off due to a private party. This is understandable but would have been nice if signage was posted ahead of time to prevent standing around with a drink. The bar staff and cleaning people were extremely friendly yet the people who are paid to greet and help were the opposite.The rooms were small but nice and very clean. I think if the staff was more friendly overall, it would of have been a better experience. Would not suggest this place for tourist or people visiting the area.Based on my experience and what I witnessed with others, if you were not part of a group you were treated more as a pest that guest.
Comment from Hotel Management
Jun 20, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for sharing your experience with us. I am truly sorry that we did not meet your expectations during your recent stay with us. Consistency and execution are key components of our delivery promise and in this case we failed to live up to that promise. We have reviewed your feedback as a team and are looking at our processes to ensure these inconsistencies do not repeat themselves. I am happy that our bar staff and housekeepers were friendly and will follow up with the other departments. I hope you will choose to stay with us again to give us the opportunity to redeem ourselves and provide you with the exemplary service you deserve. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor

Always enjoyable and safe

Posted Jun 12, 2015
Great spot for me as the Ivey Spencer is close to my favourite places. A quiet safe place to stay in a beautiful setting. The Spencer is always my first choice of where I would like to stay in London.
Comment from Hotel Management
Jun 20, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am glad to hear that you enjoyed this stay and previous stays here! We do try to make our guests feel comfortable and secure while staying with us. We look forward to hosting you during your next trip to London. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Very comfortable. The staff are nice and helpful. Excellent for conferences.
Comment from Hotel Management
Jun 4, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. We do host numerous conferences throughout the year - I am happy to hear you were pleased with your experience here. We look forward to hosting you during your next trip to London. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

ivey spencer hotel

Posted Jun 2, 2015
I enjoyed my weekend. The room was nice, and grounds are nice. I ordered breakfast and lunch room service, the food was good, and timely.
Comment from Hotel Management
Jun 5, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer. I am happy to hear you enjoyed your weekend and the room service. We look forward to hosting you again if your travels bring you back to London. Sincerely, Derek Grimaldi General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London, Ontario

Nice to stay at a mansion!

Posted May 31, 2015
Pros: Updated bathrooms, comfortable bed, beautiful park-like surroundings.
Location: A little remote, but that was not an issue as we had our own transportation.
Although the rooms are on the cozy side, they are more than adequate. We were with another couple and wanted to play some cards - no room in the rooms. However, there are many places away from the rooms where a table and chairs can be had, listen to some tunes, play some cards, and just relax - all without bothering other guests! Nice!!
Comment from Hotel Management
Jun 4, 2015 by jclark@ivey.uwo.ca, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am happy to hear that you and your traveling companions enjoyed your stay and were able to find some of the out-of-the-way areas to relax and unwind with your friends. We hope to see you again soon. Sincerely, Derek Grimaldi General Manager