Ratings based on 1,582 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location

Posted Apr 19, 2017
Pros: Everything
Cons: A small step stool to help get into high sided bath tub. A bit hard with arthritic knees.
Needed a hotel to stay while visiting family in Shepard'sBush neighborhood. Thoroughly enjoyed our stay. Clean room, great shower with large towels, robe and slipppers. Slept soundly every night. Bar and continental breakfast nice to have when too late or tired to go out. Staff was outstanding. Would stay again and recommend to friends and family. Cannot think of any negatives. Thanks for helping make our visit amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Close to restaurants, shopping, public transport

Posted Mar 4, 2017
Stayed at this property many times and love it. Close to everything and easy to get to other London locations via the tube station. Great hotel, great bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Nice staff free room upgrade and very clean breakfast quite expensive if you didn't pre buy it
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel spa

Posted Mar 2, 2017
Great hotel large funky rooms bed was so comfy spa was great and treatments were amazing food and afternoon tea were great 😬
4 out of 5
Recommended
for Couples
by A verified traveler

Very central for shopping

Posted Feb 23, 2017
Enjoyed my stay relaxed and more vibrant in the evening. Walking distance to shops and other reataurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire

Long family weekend

Posted Feb 9, 2017
Hotel very convenient for road, rail and tube connections and for an easy walk to Olympia. Not so impressed by the rooms cleanliness or the maintenance of fixtures and fittings. Also, it's right by the main railway lines. Food ok in the restaurant but not impressed by breakfast choices or the lack of decent coffee. Also please teach your bar staff not to serve warm Bottled lager. Staff are very good, friendly and helpful. I would stay again, but would eat out.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great business hotel

Posted Feb 8, 2017
Hotel chosen for location near Olympia. Very professional hotel and very homely. Great breakfasts and a decent bar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicest staff ever

Posted Feb 7, 2017
Wonderful staff, great music, bar, spa and gym. Convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not too far from station for travel around London.

Posted Jan 30, 2017
Friendly helpful staff . Car park for extra charge . Valet parking . Luggage store . Excellent breakfast .
4 out of 5
Recommended
for Everyone
by A verified traveler from Norway

Great location

Posted Jan 24, 2017
Great location. Well hidden from heavy trafikk. Short distance to shopping and restaurants. Close to Shephards Bush underground and within aprox 15 min to Oxford street. Staff super helpful! Rooms are good - don't like carpets though🤔 I've stayed at this htl 2 times!!