Ratings based on 958 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from manchester

K Suite is a good size

Posted Aug 25, 2015
Pros: Location, space in room. Good sized bed
Cons: cost of spa facility
I booked into this hotel as an anniversary treat for my husband. We were happy with the location which, while being a little way out of central London, is very close to a Central Line tube stop. Check in was friendly and efficient and we were delighted with the free upgrade to a K Suite which was very spacious and well designed. We also really loved the anniversary card and chocolates that the staff had put in our room. The first night was not as peaceful as we would have liked, with loud music coming from a nearby room until about midnight but this was not a problem on the remaining two evenings. We were also a little disappointed that hotel guests have to pay £20 to use the hotel spa if not having a treatment over 60 minutes. Overall though, we were happy with our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from the north

Style, comfort, great hospitality & spa

Posted Aug 24, 2015
Pros: Convenient location, comfortable and lovely spa. Nothing was any hassle.
Cons: The fridge wasn't cold in the slightest. Ice machines helped with cooling our drinks though.
Location: Spa, Westfield mall and surrounding bars & restaurants. Bills in particular is a nice place to eat and opens at 8 for a good choice of breakfasts.
Had a lovely stay with my sister. Our room was clean, comfortable and had everything we could need. The staff were friendly and helpful, the room service was quick and tasted fantastic (pizza). Quiet location despite its close proximity to the tube & Westfield. All in all a great stay.
5 out of 5
Recommended
for Couples
by A verified traveler

Gutes Hotel / gut zu erreichen /sehr unkompliziert

Posted Aug 20, 2015
Pros: Bett war sehr gut Dusche ist das Wasser ordentlich abgelaufen Frühstück war für England richtig gut
Cons: es muffelt im Hotel
zum schoppen und besichtigen ist das Hotel optimal. der Preis stimmt mit der Leistung überein man hat eine sehr gute Anbindung an alle Bahnlinien
2 out of 5
by A verified traveler

Disappointed

Posted Aug 19, 2015
Pros: Staff were very helpful and pleasant
Cons: Beds Rooms Spa Facilities
Disappointed at overall standard of hotel not as nice as the pictures The rooms could do with an update and the beds are probably the worst I've ever had to try and sleep in Think hotel is advertised well with the spa facilities etc, however nowhere does it state that you have to pay to use facilities. I understand if you want treatments you would need to pay but here you have to pay extra to simply use sauna .
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Aug 18, 2015
I was very good but I hv some problems with the payment, they charged me 25£ for the first day as a dopiste then charged me 50£ for the next day. So they charged 75£ just dopiste and they don't return this amount until now !!!!
1 out of 5
by A verified traveler from Manchester

Room dirty, smelt terrible, bed dirty

Posted Aug 15, 2015
Pros: Its location would have been good for business trips
Cons: Everything, from cleanliness, rooms need upgrading, staff, food
Room smelt terrible, dirty, bed dirty hairs found in it, smelt used, room service I was told would take max 20 mins, after 1 hour food arrived COLD, I sent back, second time totally un eatable, no cutlery no napkin so left. No bath room touches i.e. cotton pads etc only basic shampoo/cond . No water in the room. Room right on the London tube line, and backed on to a service road, so no sleep, in the end I got up at 5am and complained to Manager. I was not offered any compensation as booked through you, I would like a full refund for this stay as totally unacceptable .
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good hotel and close to transportation

Posted Aug 10, 2015
The hotel is in a great location-- close to the Tube, Overground and Westfield Mall. It's situated in a subdivision so it's not crazy and packed with people. It has a cool vibe and a great lounge for drinks. The room itself is basic but it was clean and always well taken care of. The plumbing in our room was a bit strange ( the toilet often had a tough time flushing and the hot water in the sink was no more than a dribble). Overall everything was great and I would definitely stay there again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Gutes Preis-Leistungsverhältnis

Posted Jul 31, 2015
Einchecken dauert zwar ein paar Minuten, die Mitarbeiter sind jedoch freundlich und hilfsbereit. Das Zimmer was für Londoner Verhältnisse groß und sauber. Der Spa habe ich nicht genutzt, der Fitnessraum schon. Hierfür braucht man eine Eintrittskarte aus dem Spabereich (funktioniert nicht mit Zimmerschlüssel). Obwohl der Fitnessraum bis 22.00 Uhr geöffnet hat, wird man ab 21.30 nicht mehr reingelassen. Für mich war das unerklärlich. Ansonsten war alles prima und würde ich erneut buchen.
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Great hotel close to Oxford 10 minuteso train

Posted Jul 28, 2015
Amazing hotel really comfort and welcoming. Good gym and lounge and very clean. The staff are really nice polite and helpful. The room was big in comparison to other hotels in London. Highly recommend!
2 out of 5
by A verified traveler from Plymouth

Disappointing

Posted Jul 28, 2015
Very poor relationship prize - quality.....................................................