Ratings based on 1,597 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location

Posted Apr 19, 2017
Pros: Everything
Cons: A small step stool to help get into high sided bath tub. A bit hard with arthritic knees.
Needed a hotel to stay while visiting family in Shepard'sBush neighborhood. Thoroughly enjoyed our stay. Clean room, great shower with large towels, robe and slipppers. Slept soundly every night. Bar and continental breakfast nice to have when too late or tired to go out. Staff was outstanding. Would stay again and recommend to friends and family. Cannot think of any negatives. Thanks for helping make our visit amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Close to restaurants, shopping, public transport

Posted Mar 4, 2017
Stayed at this property many times and love it. Close to everything and easy to get to other London locations via the tube station. Great hotel, great bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Nice staff free room upgrade and very clean breakfast quite expensive if you didn't pre buy it
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel spa

Posted Mar 2, 2017
Great hotel large funky rooms bed was so comfy spa was great and treatments were amazing food and afternoon tea were great 😬
4 out of 5
Recommended
for Couples
by A verified traveler

Very central for shopping

Posted Feb 23, 2017
Enjoyed my stay relaxed and more vibrant in the evening. Walking distance to shops and other reataurants.
5 out of 5
by Donna

Perfect

Posted Feb 18, 2017 on Hotels
Staff were excellent, location was great, so close to Olympia and Westfield Shopping Centre, room was perfect. Food in restaurant was excellent. Only negative was the price of drinks and service charge added to each drink order. But it is London
5 out of 5
by A verified traveler

K West = The Best!

Posted Feb 18, 2017 on Hotels
Fantastic spa facilities and a very spacious room made for an excellent stay. Would recommend to anyone
3 out of 5
by Stuart

This traveler left a rating score only Posted Feb 11, 2017 on Hotels
3 out of 5
by Emma

needs work!!

Posted Feb 10, 2017 on Hotels
the hotel is seriously in need of an upgrade my room was basically underground and had a saniflow as the look mechinismn... pretty poor for a 4 star hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire

Long family weekend

Posted Feb 9, 2017
Hotel very convenient for road, rail and tube connections and for an easy walk to Olympia. Not so impressed by the rooms cleanliness or the maintenance of fixtures and fittings. Also, it's right by the main railway lines. Food ok in the restaurant but not impressed by breakfast choices or the lack of decent coffee. Also please teach your bar staff not to serve warm Bottled lager. Staff are very good, friendly and helpful. I would stay again, but would eat out.