Ratings based on 1,606 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location

Posted Apr 19, 2017
Pros: Everything
Cons: A small step stool to help get into high sided bath tub. A bit hard with arthritic knees.
Needed a hotel to stay while visiting family in Shepard'sBush neighborhood. Thoroughly enjoyed our stay. Clean room, great shower with large towels, robe and slipppers. Slept soundly every night. Bar and continental breakfast nice to have when too late or tired to go out. Staff was outstanding. Would stay again and recommend to friends and family. Cannot think of any negatives. Thanks for helping make our visit amazing!
4 out of 5
by Andraya

Needs a few mprovements but overall good.

Posted Mar 25, 2017 on Hotels
Booked here with work colleagues. Hotel needs a bit of a clean up outside but interiors are good. Rooms nice. Pillows and duvets could be better
5 out of 5
by M

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by Justin

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
4 out of 5
by kenneth

Very good staff

Posted Mar 7, 2017 on Hotels
Had a good stay at this hotel and staff were very good. We needed a microwave which was dilivered very quickly. Many thanks
2 out of 5
by Soroya

Handy for Olympia but overpriced

Posted Mar 6, 2017 on Hotels
Very overpriced for what you get. The single beds are tiny. Two bottles of water in the fridge but you get charged if you drink them. I would have expected them to be complimentary for the price I paid for the room
3 out of 5
by David

OK

Posted Mar 5, 2017 on Hotels
Bit overpriced. Property was looking a bit tired. £17 for breakfast was a joke.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Close to restaurants, shopping, public transport

Posted Mar 4, 2017
Stayed at this property many times and love it. Close to everything and easy to get to other London locations via the tube station. Great hotel, great bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Nice staff free room upgrade and very clean breakfast quite expensive if you didn't pre buy it
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel spa

Posted Mar 2, 2017
Great hotel large funky rooms bed was so comfy spa was great and treatments were amazing food and afternoon tea were great 😬