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Reviews of K West Hotel & Spa

4 out of 5
K West Hotel & Spa
Richmond Way, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1006 reviews" "
Rating 8 - Good. 313 out of 1006 reviews" "
Rating 6 - Okay. 154 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 46 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Betty

Stayed 1 night in Dec 2023

6/10 Okay

Colette

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
Stayed 1 night in Dec 2023

6/10 Okay

Letitia

Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Traveled with partner
Liked: Staff & service, property conditions & facilities
Loved how big the rooms were.

6/10 Okay

Roxanne

Liked: Staff & service

10/10 Excellent

Alistair

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

4/10 Poor

Tim

Disliked: Cleanliness, property conditions & facilities
Standard of room cleaning was not good
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Gillian

Disliked: Cleanliness, amenities, property conditions & facilities
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel and good location
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Stayed 2 nights in Dec 2023

6/10 Okay

Vicky

Traveled with partner
Disliked: Staff & service
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Just. No.
The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.
Stayed 1 night in Nov 2023

8/10 Good

Lucy

Stayed 1 night in Nov 2023

8/10 Good

Pauline

Stayed 3 nights in Nov 2023

2/10 Terrible

Nicola

Traveled with family
Disliked: Property conditions & facilities
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
Stayed 1 night in Nov 2023

2/10 Terrible

Mohammed

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Its not 4 star, 2 is good for this hotel
Stayed 1 night in Nov 2023

6/10 Okay

Amalie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Stayed 1 night in Nov 2023

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Stayed 1 night in Nov 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ELLEN

Traveled with partner
Liked: Staff & service
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ashleigh

Stayed 2 nights in Nov 2023

6/10 Okay

Fiona

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but in need of TLC
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
Stayed 2 nights in Nov 2023

6/10 Okay

Chillonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff are friendly, efficient and super helpful. Room ok little bit tired looking, but I believe the hotel is closing soon for a refurb. Bed comfortable. Room air conditioning did not work properly, but I opened the window vents and it kept the room cool. Room service food all fine. Spa staff are fab and very welcoming, had an excellent deep tissue massage.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Good customer service at the front desk and the spa.
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
K-West Review
Check in and check out was great! The room was a good size and catered to basic needs. However bed was uncomfortable as body kept bashing the middle partition and we couldn’t figure out how to turn up the heating - it was short of freezing unfortunately. The best part was the Spa. Samuel was extremely gracious and pays attention to detail. Absolute VIP service from start to finish. The facilities could do with an upgrade, but the service made up for the building aesthetics! Will be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from front the front desk, bar staff and spa staff were extremely friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Orin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 1st time staying with yourselfs and goind it fantastic i will most defonatley be staying again.
Stayed 1 night in Nov 2023

8/10 Good

Doaa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even if I think it's not clean at all, I appreciate the location.
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Location
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Stayed 1 night in Oct 2023

8/10 Good

Jess

Stayed 2 nights in Oct 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Leyla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

kingsley, Mermaid Waters

Stayed 3 nights in Oct 2023

10/10 Excellent

Nicholas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Philippa

Stayed 3 nights in Oct 2023

8/10 Good

Deshawn

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Gareth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Darthanuel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely but i was kept awake all night by the guest on landing, the noise was unbearable
Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Traveled with partner
Liked: Staff & service
Staff are very helpful and friendly. Rooms are clean and spacious. We had a wonderful stay here, highly recommended!
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Stayed 1 night in Oct 2023