Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bln.

Posted Feb 4, 2016
Pros: Stand Feb.2016, vor 3 Mon. frisch renoviert, gute Lage, trotz Einfachverglasung (üblich bei allen älteren Bauten), angenehm ruhig
vernünftiges hotel in verkehrsgünstiger ruhiger Lage
3 out of 5
Recommended
for Everyone
by A verified traveler

Hyggelig og tilbaketrukket hotell

Posted Jan 4, 2016
Helt kurant hotell, særlig når man kun skal sove der. Vi hadde et fint opphold. Litt lytt ut mot gangen og knirking i overetasjen. Stille og rolig strøk.
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Lovely hotel

Posted Nov 5, 2015
I went here with my partner this week the lady at the desk was lovely, they were having a refurb downstairs but the rest of the hotel was beautiful our room was very clean and the bed was very comfy, the only problems were that the curtains were too short so a lot of light was let in, and also you could hear the doors slamming a lot through the hallways. But recommended was a lovely hotel.
5 out of 5
Recommended
for Personal Event
by REIKO from 名古屋市内

静かな環境で便利

Posted Oct 27, 2015 on Hotels
地下鉄Bayswater駅から近い割に、ホテル周辺の環境はとても静かで快適です。このホテルのレセプションは、同じ並びにある別の建物「Phenix Hotel」にありまるので、チェックインはそちらに行ってください。その情報が事前にしっかり記載されていると良かったです。たまたま別の宿泊客の男性に聞いて判明しましたし、他の宿泊客からも尋ねられました。 部屋はとても清潔で、バスタブがついている部屋とない部屋があります。朝食はブッフェ形式でハムやフルーツ、ヨーグルトやパンなど種類が豊富です。駅の周辺にはレストランやスーパーマーケットも多く、便利です。2015年10月の時点で、下層階の階段と廊下を改装中でした。エレベーターがないのでスーツケースを運ぶのに苦労しますが、部屋からの眺めと静けさは抜群です。
4 out of 5
Recommended
for Everyone
by A verified traveler from Schwaben

Gut erreichbar mit der U- Bahn und sehr ruhig

Posted Oct 19, 2015
London ist eine Reise wert.Die Stadt ist voller Leben und bietet, neben den Sehenswürdigkeiten, viele interessante Aspekte.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 6, 2015 on Hotels
This hotel was just great. Our room was very comfortable and beds softer than all of the other hotels we stayed throughout Europe. Rowshanak was the nicest person in the office, always willing to help and to offer advice. She was very professional. I would definitely stay at this hotel again.
2 out of 5
Recommended
for Personal Event
by Irene from Manila

Not worth it!

Posted Oct 4, 2015 on Hotels
Hotel location is very good, near 2 tubestations and the Kensington gardens. Apart from that, I'd say, go look and book somewhere else. Let's just say this hotel and I started out in a wrong way. First, I rang the door of Top Kensington hotel, only to be answered that i needed to go to Phoenix hotel next door to check-in. When i got to Phoenix hotel, they couldn't find my reservation. Took a few minutes ( i guess they had to call someone else) to sort things out. Then my room is on the other side of the building after all (the first door i rang). After i rested, went out to to eat, came back, wow, WIFI was not working! Called reception if something's wrong, advised me to turn off/on my phone, told them i already did. They just said nothing's wrong! Good thing i was signed in at Phoenix hotel WIFI, so i just used it instead. But it was very slow! Next morning, just before 10AM, as i was still lying on my bed, loud knock through my door, and Bam! Room cleaner opened it just like that!!! I didnt have a chance to even ask "who's there" nor they didn't even say "room cleaning" before opening my door! She apologized though, but i really find it scary! Enjoy a hassle free vacation by avoiding this hotel!
5 out of 5
Recommended
for Couples
by Tor from Oslo

Igjen hyggelig opphold på TOP H Kensington Gardens

Posted Sep 27, 2015 on Hotels
Helt nyoppusset rom. Bra "continental" frokost på hotellet ved siden av ( 30 m avstand) og meget vennlige Ms. Roschianak i resepsjonen.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire

A good overnighter in London

Posted Sep 12, 2015
Pros: Clean. Cheerful staff. Comfortable bed
I spent a night here last week, visiting elderly parents who live in NW London. It served the purpose admirably - convenient to Bayswater tube station, clean, comfortable and quiet, with a decent breakfast in the busy restaurant. I shall be staying there again on future visits and hope that I will again be upgraded due to the construction noise which the staff warned me about. I didn't hear a sound!
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Convenient and value for money

Posted Sep 7, 2015
Pros: The friendly staff and the bed was the most comfortable I have slept in - in a hotel
Cons: The decor - but this is in hand - and maybe an internal connection to the hotel next door.
Location: It was convenient for the tube, and a central location for walking. Some good restaurants nearby.
The staff were very friendly and helpful, especially the housekeeper. The hotel appeared to be an annex to the main hotel next door where we had breakfast so it was good that it didn't rain. The hotel looked a bit shabby but it was being refurbished while we were there and we were not disturbed by the workmen. Our room, and floor, had been refurbished and was spotlessly clean. If the rest of the hotel looks the same when complete it will look great.