Ratings based on 356 Verified Reviews

4.0 out of 5
79% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ascot Vale.

Nice hotel close to transport.

Posted Jun 6, 2017
Pros: Look, it was pleasant but disappointed with what was on offer.
Cons: More light in hallways and lower ground apartments.
Location: Location close to transport.
Arrived at hotel - reception, hall ways and rooms very dark. Was offered a lower ground suite with very limited light. Wasn't happy as we had booked this hotel months in advance. No parking facility for own or rental vehicles.
Comment from Hotel Management
Jun 12, 2017 by La Suite West, Hotel Management
Dear Ed & Faye, Thank you for taking time to write a review about our hotel. We know that we are lucky with our central location, with nearby parking at Queensway and not far from Hyde Park, Oxford Street for shopping and of course the ease of access to the nearby underground system. We hope that we will have a chance to be of service to you in the future. Kind Regards, La Suite West
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Great hotel close to all amenities

Posted Apr 22, 2017
Staff was very friendly and helpful. I stayed with my 10 year old daughter and we had a great stay. Room was great, a bit small but it had everything we needed and a lovely view. Breakfast was free for my daughter which was a great. Bayswater and Queensway station are just around the corner.
Comment from Hotel Management
May 2, 2017 by La Suite West, Hotel Management
Dear Guest, Firstly thank you for taking time to write a review about the hotel. You clearly enjoyed your stay, were pleased with the accommodations and the breakfast. We know that we’re lucky with a choice of nearby restaurants and shops and a location near to Hyde Park and Bayswater and Queensway underground stations. We look forward to being of service on you return. Kind Regards, La Suite West
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Minimalist hotel

Posted Apr 13, 2017
Nice interior details but could have better signage. I found the hallways dark and confusing with inadequate signage for getting around easily. Room was small but comfortable. Very good location with easy tube and bus access to all areas.
Comment from Hotel Management
May 2, 2017 by La Suite West, Hotel Management
Dear Matha, Thank you for taking time to post a review about the hotel. We have made a note about your comments. I am glad you enjoyed the room and found the accommodations comfortable. We know that we’re lucky with a choice of nearby restaurants and shops and a location near to Hyde Park and Bayswater and Queensway underground stations. We look forward to being of service on you return. Kind Regards, La Suite West
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Lovely hotel

Posted Feb 12, 2017
Very comfortable, very nice looking and the staff are very helpful and friendly. Brilliant hotel
Comment from Hotel Management
Feb 13, 2017 by Guest Services, Hotel Management
Dear Hamish, Firstly let me thank you for taking the time to post your review about our Hotel. I'm glad that they were pleased with the accommodations ‘comfortable’ and the comments about the ‘helpful & friendly staff ’ particularly, are well received. We know that we’re lucky with our location, near to Hyde Park and of course Bayswater and Queensway underground stations. I hope you chose to stay with us again and we are of course looking forward to being of service to you. Kind Regards, La Suite West
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
The hotel is very convenient, it is close to Bayswater tube station and within the walking distance to Hyde Park. Inside, it is nice and clean. Staff are friendly and helpful. The room is a little bit dark, some improvement can be done.
Comment from Hotel Management
Feb 13, 2017 by Guest Services, Hotel Management
Dear Guest, Firstly let me thank you for taking the time to post your review about our Hotel. We know that we’re lucky with our location, near to Hyde Park and of course Bayswater and Queensway underground stations. I'm glad that you were pleased with the accommodations ‘clean’ and the comments about the ‘friendly & helpful staff ’ particularly, are well received. With regards to the improvements we do have renovation plans in place for 2017 and are in the process of replacing carpets and soft furnishings. I hope that you choose to stay with us again and we look forward to being of service in the future. Kind Regards, La Suite West
4 out of 5
by Jein Sia

Convenient and big room

Posted Jan 8, 2017 on Hotels
We enjoyed the room. Should have stayed here through out our trip. Will definitely stay here again if price is ok.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear Jein Sia, Thank you for your lovely feedback about the room. We make every effort to make our guest stay as comfortable as possible. I wish to look forward to seeing you at La Suite West very soon in the near future.
1 out of 5
by A verified traveler

Posted Dec 22, 2016
Unpleasant experience at this hotel because of its management. The woman lobby manager was impatient. The facilities in the room were way too few. Bed the pillow we're uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel, but heating controls unreliable.

Posted Dec 2, 2016
This hotel has nice rooms and good showers. The alcohol free policy is inconvenient but not a real problem. But the in room heating can be inconsistent.
Comment from Hotel Management
Dec 6, 2016 by La Suite West, Hotel Management
Dear Arranboy, Firstly, let me thank you for your delightful review and recommendation. It’s always nice to receive positive comments; about the rooms and facilities. The hotel has a raw and vegan restaurant on site and we support a alcohol free dining, however our guest are free to bring alcohol into the hotel for their consumption in the bedrooms. I am very sorry to hear about the heating in the room was inconsistent, but our reception team is on standby round the clock for our guest. Regards, Guest Services
2 out of 5
by A verified traveler

Cheap rooms, but good location

Posted Nov 28, 2016 on Hotels
Rooms were freezing
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Fantastic location.

Posted Nov 23, 2016
Couldn't have asked for a more convenient location regarding tubes and Hyde Park. The hotel was small and fairly modernist. The room was exactly as advertised, but the carpets were pretty shabby. Great bathrooms. Find somewhere else for breakfast, as the one at the hotel is expensive and not that great. Honestly, no complaints, other than the fire alarm going off for 20 minutes one day when I was trying to nap.