Wonderful staff, great Hyde Park location.
Posted Nov 8, 2016
The Lancaster has probably the best Underground access in London, a one minute walk to Lancaster Gate Station, which also has lifts to street level, helpful after a long day of sightseeing. Absolutely charming and helpful staff, did everything they could to make our stay pleasant and comfortable. We greatly appreciated the helpful and friendly efforts of Umesh at the door and he assisted us several times during our week there, always with a smile and a genuine spirit of care.
Room service was excellent with generous portions, courteously delivered quickly to our door and surprisingly affordable, very much in line with local restaurants for similar dishes. Nipa Thai restaurant has amazing, absolutely authentic food and service.
While it is a bit dated at present, it is very clean and comfortable. The Lancaster is presently (Nov 2106) undergoing extensive upgrades and promises to be a premier London hotel when finally unveiled as the Royal Lancaster. We were advised of the ongoing work by staff upon booking but were assured that it would only be done from the hours of 9:00 AM to 5:00 PM; this proved to be the case and we were not impacted whatsoever during our stay. Beds and pillows are extremely comfortable, something of a rarity when travelling and a very pleasant surprise.
The Lancaster team saved us from a absolutely horrible experience at a nearby hotel and we will always view the hotel and its staff as friends who came through brilliantly in our time of great need.