Ratings based on 794 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Best location!

Posted Apr 16, 2017
The hotel it's located in the perfect area. Staff is very friendly and we had a wonderful time in London. The room was very comfortable and the beds very nice. The only thing that we notice it's that the room needed a very good clean. The carpet was very very dirty and made the room smell bad. Other than that we had a very good stayed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Internet didn't work, which was a problem.

Posted Mar 19, 2017
Pros: location
Cons: internet. Also, it's past it's prime.
Location: in the middle of Picadilly
Great location. Hotel past it's prime. Internet didn't work, which caused a problem.
2 out of 5
by A verified traveler from Hong Kong

Poor service

Posted Mar 15, 2017
Pros: Location is the only good thing.
Cons: Service - staff attitude and attentiveness. Locating Expedia bookings should not be difficult.
Location: Dining in Soho and China Town area. Going to National Gallery.
I had 2 Expedia bookings (2 days each = consecutive 4 days). However, the hotel staff was not able to locate / connect the 2nd booking. As a result, the room was not cleaned. After having "sorted out" the bookings, the hotel forgot to unlock the fridge! No apologies offered. Staff attitude was indifferent to rude. Rooms was noisy at night (sound proofing poorly done). Taps leak. TV has limited channels as they are doing an "upgrade" for that time. Not worth the money. There should be many better options in London.
2 out of 5
by A verified traveler

Posted Mar 11, 2017
Staff were overall very rude and unhelpful. Location was good but the hotel was overpriced for what it was-the photos looked much better of course!
4 out of 5
by Denis

This traveler left a rating score only Posted Jan 28, 2017 on Hotels
5 out of 5
by Genevieve

Posted Jan 24, 2017 on Hotels
Great location, nice facility. Traveling for work. Club level was worth the extra money; food and drink nearly all day.
4 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Overall a very pleasant stay. Two slight issues - the swimming pool was a little cold and the restaurant at breakfast was freezing.
3 out of 5
by A verified traveler from norwich

Great location

Posted Jan 16, 2017
The hotel was in the best location but the rooms are dated and well used. The bathroom tiny and tired with a shower only suitable for under 5' people. There was noise from the corridor all through the night that sounded like it was in the room with us .
4 out of 5
by A verified traveler

Great location but too expensive for what you get

Posted Jan 16, 2017 on Hotels
The location was great. The room was very tiny and overpriced in my opinion. There is no outlet in the bathroom to blow dry your hair or use a curling iron, as a heads up....
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice location and hotel

Posted Jan 15, 2017
Pros: Location. Bed. Value.
Cons: Walls too thin!
Location: Central London for theatre land and shopping
Nice staff on reception. Upgraded, good room though bathroom a little shabby around the edges, otherwise great hotel facilities including pool and gym etc.. Walls a little thin! Refrigerator in room broken and not fixed despite reporting to staff. The hotel is very convenient for the West End, shopping, sightseeing and theatre land.