Ratings based on 1,413 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

No free airport shuttle as stated

Posted Aug 17, 2015
Pros: Helpfulness and friendliness of staff
Cons: Offer real free airport shuttle from the airport to the hotel and hotel to airport and complimentary water in the room.
The overall stay experience was pleasant. However, the free airport shuttle that was stated as part of the hotel services was not true. We had to pay for the shuttle to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to underground station free shuttle

Posted Aug 17, 2015
Pros: its location
Cons: none
Bar is open till midnight and fine dinner service at the cafeteria.
2 out of 5
by A verified traveler from AB CA

Ok to park your head

Posted Aug 16, 2015
Maid service was poor, food was terrible and tried to over charge me for an extra nights stay. Hotel lay out isn't user friendly and the water mixer tap was stuck on lukewarm. Having said that the place was clean so if you can get a deal on a room and only want to park your head then it's ok.
1 out of 5
by A verified traveler from San Francisco

Don't be misled by the "Heathrow Airport"

Posted Aug 14, 2015
Pros: Nothing.
Location: Nothing.
If you think you can stroll from terminals to your room - don't. There is no free shuttle, it is expensive ($35 per family of 4 each way!) and takes at least 30 minutes due to terrible traffic (both - morning and evening). There is no free internet, only paid. At check-in reception stuff sold us breakfast (expensive - $20 per person) saying kids eat free, next morning buffet staff insisted we had to pay for children also. Room itself is ok, but mattress was terrible - very jumpy. Very not recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Super Preis Leistung

Posted Aug 11, 2015
Super Preis Leistung. Super Verkehrsanbindung. Sehr zu empfehlen
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Hotel to rest before long fly

Posted Aug 11, 2015
Good hotel for rest, near to the airport, good service, the staff very friendly
4 out of 5
Recommended
for Everyone
by A verified traveler from WV, USA

Nice stop for flying into or out of Heathrow

Posted Aug 11, 2015
Location: Adjacent to middle of the runways at Heathrow. Will need transport to reach airport as terminals are 2-3 miles away.
Hotel is undergoing renovation. The sections that are complete show it will be very nice. Our room was clean and big enough for our family of 3. Worked perfectly for night before flying out of Heathrow. AC was a bit tepid, but this may be part of renovation.
2 out of 5
by A verified traveler from M

Under Construction, with no notice

Posted Aug 10, 2015
When you first walk in, it is very evident the hotel is under construction. There are tarps in the front by the restaurant and plaster all over the wall in patches behind the front desk. In our room, the lights and A/C flickered almost constantly and that was disturbing. Then throughout the night it sounded like someone was trying to get into our room, coming from both doors. That had my husband very worried. It was ok, and I would stay there again if I had too, but I wouldn't choose it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel near Heatrow

Posted Aug 8, 2015
My daughter and I stayed two nights after returning to London from a 12 day tour. Our room was comfortable and clean. Renovations are being done in the lobby, so it looks a bit rough right now. We ate two dinners in the hotel restaurant. Both were good, but a bit pricey. We were within walking distance of at least one pub which had good food. Getting to and groom the airport was very easy and a quick trip by both shuttle and cab. The young man at the reception desk arranged for my cab and told me the exact price it would be to my terminal. Overall, our stay was pleasant. The lift is a little distance from the lobby, and the halls were hot and stuffy. That is the only real negative to this hotel.
1 out of 5
by A verified traveler

チェックイン時支払、だけど予約内容の確認なし

Posted Aug 7, 2015
Cons: 支払前に部屋タイプを確認するべき。
毎年、2、3回、家族に会うためにロンドンに行きます。ロンドンの地下鉄がストライキをしていたため、宿泊人数は二人でしたが、「トリプルルーム」の予約をしました。 出発前夜にチェックインをし、ホテルのルールに従い、チェックイン時に部屋代を支払いました。 チェックイン時に部屋タイプの確認はなく、ボーイもいないので、自分で部屋まで行きました。 部屋に着くと「ツインルーム」でした。 次の日の早朝のフライトのために、睡眠時間をとりたくて、このホテルをとったので、部屋の準備を待ったり、口論をする時間的、精神的余裕がありませんでした。 ホテルからアンケートのメールをもらったので、その旨、書きましたが、その対応がない限り、もう2度と使わないでしょう。 今までにエクスペディアをフィンランド、イギリスのホテルで利用し、今までは、何のトラブルもなかったので、今回も、利用したのですが、がっかりしました。