Ratings based on 2,569 Verified Reviews

3.9 out of 5
83% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option before an early morning flight

Posted Jan 19, 2017
Nice foyer/bar. Helpful staff. Room was clean and tidy. Heater/air con unit was dysfunctional, wouldn't heat the room and turned itself off after about 10 mins use. Luckily there was an electric heater in the wardrobe which worked well.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Close to airport

Posted Jan 2, 2017
Best thing about this hotel is that it is close to the airport. The details page for the hotel talks about a free shuttle, but the shuttle to the airport is 5 pounds a person. The beds were not very comfortable: not enough padding around the springs.
3 out of 5
Recommended
for Everyone
by A verified traveler from east midlands

Convenient for airport & easy parking

Posted Dec 27, 2016
Pros: Quiet, near airport, spacious room
Friendly staff on reception and in restaurant, stay spoiled by unpleasant smell in corridor on 3rd floor and Bathroom floor oozed brownish substance through tiles, both issues reported to reception on checking out, response from reception "lukewarm" will get that checked out.
3 out of 5
by A verified traveler from Toronto Ontario Canada

Close to the airport

Posted Dec 24, 2016
Pros: Close to the airport
Cons: Needs an upgrade.
Location: Handy for the airport.
This hotel is a bit tired. The elevator isn't good and the restaurant has a limited menu. I think the whole place could do with an upgrade but it is close to the airport and okay for the price we paid.
5 out of 5
Recommended
for Everyone
by A verified traveler from e vancouver

Nice hotel close to T2 at heathrow

Posted Dec 22, 2016
Great location. Easy to get to £5 airport shuttle or free airport bus stops in front. Great breakfast buffet. Staff is courteous and professional
2 out of 5
by A verified traveler

Posted Dec 20, 2016
The foul smell coming out of the common bathroom on our floor was unfortunate, as you had to walk pass it every time you entered or left the floor. That smell shouldn't be tolerated by the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Pros: Hotel was comfortable and very clean
Cons: Difficult to say as it was only one night stay
Location: Location was perfect and Hayes town center is nearby with good transport system.
Very nice hotel close to the proximity of London Heathrow Terminal 5.
4 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected.

Posted Dec 17, 2016
Good Value. Best price with decent quality. Staff was very efficient.Good place to spend a night before the flight.
4 out of 5
Recommended
for Everyone
by A verified traveler from WEST COUNTRY

Quiet comfort, peaceful.

Posted Dec 16, 2016
Cons: THE APPROACH ROAD LIGHTING - ESPECIALLY IF A LADY WALKING AT NIGHT.
Convenient to reach from terminals on free red bus routes. As this meant approaching the hotel in foot, it was rather dark (winter time) walking along the footpath to the entrance way. No access to reception from the main dual carriageway road.
5 out of 5
Recommended
for Everyone
by A verified traveler from L.C.V., Brazil

Nice hotel, conveniently located near airport

Posted Dec 14, 2016
Nice, comfortable hotel, located just outside Heathrow's Terminal 2. Very convenient if you need to get an early connecting flight.