Not a happy camper.
Posted Mar 26, 2017
Pro: Location is perfect. Can walk to Kensington Garden, Hyde Park. Stayed 3 nights, 4th floor after I requested reception not to assign as to basement room. Bed linens and towels clean and all perfect white.
No hot water, lavatory faucet knob not working, water leaking overnight. Cannot take a bath properly as there's no hot water. Water pressure disappointing. Two twin beds is not level, head part sloped downward. Room carpets/floor hard. Poor Wifi connection. Continental breakfast basic. All the same during our 3 days breakfast.
Reception people cannot help much like where the direction to walk hotel to Kensington Palace. Always giving us wrong direction or will tell us not sure. They should have at least a basic knowledge about hotel neighboring areas.