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Reviews of London Hilton on Park Lane

5 out of 5
London Hilton on Park Lane
22 Park Lane, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 430 out of 1004 reviews" "
Rating 8 - Good. 339 out of 1004 reviews" "
Rating 6 - Okay. 124 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rula, fanwood

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unhelpful, my expensive headphone stolen from the room , I reserved a room with 2 queens beds , they gave us me and my brother a king bed. Was bad experience, Not recommended at all
Stayed 4 nights in Mar 2024

10/10 Excellent

Gina

Early check in available!
Stayed 1 night in Mar 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lindanda

Liked: Cleanliness, staff & service
City
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my experience. Staff was pleasant and helpful. 10/10
Stayed 3 nights in Feb 2024

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Sami

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice all around.
Stayed 1 night in Feb 2024

2/10 Terrible

sheryl

Stayed 1 night in Feb 2024

8/10 Good

Philip, Houghton Conquest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay here, had room 2710 which was lovely.
Stayed 1 night in Jan 2024

10/10 Excellent

Arman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel to stay at. Not the greatest location, but not too bad.
Stayed 1 night in Jan 2024

10/10 Excellent

William, La Mirada

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property to west end and great walkable areas including Hyde Park. Multiple bars and restaurants. Staff is excellent.
Stayed 8 nights in Dec 2023

4/10 Poor

Finley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed with the room. Broken TV stand and left sided curtain for a £1,000 per night room.
Stayed 2 nights in Dec 2023

10/10 Excellent

TED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality property. Frequent visitor.
Stayed 1 night in Dec 2023

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in London
Stayed 1 night in Dec 2023

4/10 Poor

Diana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problems at check-in because of “the new system.” The room stank of sewer gases. As Diamond status Hilton Honors guests they overlooked sending any welcome gift. They did AFTER I mentioned it but that isn’t really right. No housekeeping in either of our rooms day 2 (they just forgot our floor). I’ve been coming here for decades but now I see it’s time to find a new place to stay.
Stayed 3 nights in Dec 2023

4/10 Poor

Erick

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing stay
Cannot believe this claims to be a 5-star hotel. Not even close. Everything is dated and was never luxury 5 star quality even when new. Bed, furniture, bath fixtures, etc. this maybe was a 4 star hotel once, now it’s 2-3 stars at best. You cannot even begin to compare this to other top hotels. Doesn’t hold a candle to them.
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and room service and the cleaning crew were exceptional. Check in staff and wait for a room to be cleaned could have been improved
Stayed 4 nights in Nov 2023

10/10 Excellent

Kiriana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Super high quality hotel with really friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary, Norwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved this beautiful hotel right in central London. It was so easy to get anywhere we wanted to go, but we felt like we were in a quiet spot. The staff were absolutely the most friendly and helpful of most anywhere I’ve been! The hotel was pristine. We will be back! 🇬🇧
Stayed 4 nights in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
Enjoyed my stay here. Was a solo traveler for 4 days. This hotel is central to most everything I wanted to see. The staff were very kind and welcoming. They knew i was alone and kept me company during my afternoon tea. Super nice and freiendly place to spend a few days at. L
Stayed 4 nights in Sep 2023

8/10 Good

Muaz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: 1. Good staff and service. They allowed me for an early check-in provided there is an empty room 2. Nice view 3. Comfortable bed and useful tablet. Bad: 1. Shower/bath hot water is not hot enough 2. No toothbrush provided, even though this is a high end hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Jaykrishna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hilton properties in Central London although a bit pricey
Stayed 2 nights in Sep 2023

10/10 Excellent

Mohammedreza

Stayed 1 night in Sep 2023

10/10 Excellent

Mustafa, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in London
Stayed 11 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free upgrade
I asked for a upgrade w a view! That afternoon I was on the 18th floor w a beautiful view of Hyde Park.!
Stayed 6 nights in Aug 2023

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little tired but clean. Staff were exceptional. Friendly, helpful, thoughtful. They really stood out.
Stayed 2 nights in Jul 2023

2/10 Terrible

Miles

Stayed 1 night in Jul 2023

8/10 Good

Matias

Stayed 4 nights in Jul 2023

10/10 Excellent

Candida T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, staff extremely courteous and helpful. I enjoyed my stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mrs T H

Stayed 1 night in Jul 2023

2/10 Terrible

Lavinia

Stayed 1 night in Jul 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Hwachung

Business traveler
Liked: Cleanliness, property conditions & facilities
공사중이어서 입구를 삥 돌아와야해서 조금 불편하기 했지만, 시설도 깨끗하고 전반적으로 매우 만족했습니다~! 체크 인과 아웃 때를 제외하고, 거의 직원분들하거 이야기는 하지 않을 정도로..! 조용히 머물다 가기에 굳
Stayed 3 nights in May 2023

10/10 Excellent

david

Stayed 2 nights in May 2023

2/10 Terrible

Kavish

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience traveling in my life. The staff we rude and negligent as well as arrogant. Not welcoming at all. They did not have a room ready upon check in, failed to provide us updates on when we could check in. Waited 2.5 hours for a room. Curtains broken in room, black mold on shower and in bathroom. Lights in bathroom leaked and dripped right on top of you when using toilet. I hated everything about this hotel. Never again.
Stayed 6 nights in Apr 2023

10/10 Excellent

Oghor, Keller

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a great service. The restaurant staff are terrible. The customer service experience at the restaurant in the 28th floor was bad. Every other thing was great. Great location.
Stayed 3 nights in Apr 2023

6/10 Okay

Andrea, Huddersfield

Traveled with family
Building work was on so please check before you travel was very noisy
Stayed 2 nights in Mar 2023

8/10 Good

Andrea, Huddersfield

Traveled with partner
Liked: Staff & service
To much noise work men all over the place would of not booked if we new this at the time
Stayed 1 night in Mar 2023

10/10 Excellent

Ciara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So central. Great views. 10 degree bar was fabulous
Stayed 1 night in Feb 2023

10/10 Excellent

James

Stayed 2 nights in Dec 2022

10/10 Excellent

tania

Stayed 4 nights in Nov 2022

8/10 Good

Simine

8/10 Good

Warren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Management on Nov 19, 2022
Thank you for your lovely feedback, we hope to welcome you back to Park Lane very soon.