Ratings based on 372 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong, London, Singapore

Nice hotel overall, amazing view, great location.

Posted Jan 12, 2017
Pros: I liked the staff, everyone whom I interacted with genuinely tried to make my stay pleasant.
Cons: I think given there are a lot of asians and middle eastern clients, breakfast hall should have some international cuisine too, for variety
Location: Close to all the nice places around green park and knightsbridge and piccadilly. Also close to RA for art exhibitions. Good for shopping too.
I've read mixed reviews of this hotel so was a little worried before staying. However after checking in and a minor glitch with my prior check-in room being unavailable (one of the front desk staff seemed to be a rotating intern and didn't know whether my assigned room had a shower over bath or separate bath and shower), I was switched into a room that I liked. I have HHonors Gold - the staff were really nice about upgrading the room with use of the lounge, which is right next to hyde park and served nice afternoon tea. Actually staff were super attentive all around. the view from the higher floors is amazing and it's a great location to explore London. Note that the similarly priced rooms can be VERY different from one another so try to get the room chart before you finalise which room. I didn't have any issues with guests from other countries which some other reviews seemed to have complained about, I love London for the fact that it is super diverse & international, and I guess a hotel on Park Lane is bound to be just that given it is where people stop when they travel. So yes the clientele is international, but that to me that was a huge plus as the atmosphere is less snooty. I liked the gym which wasn't huge but was well equipped with separate yoga area which is a blessing for exercise buffs. Overall great experience at the hotel. My mum who stayed with me enjoyed it too.
3 out of 5
by A verified traveler from Hampshire, UK

OK, but should be better as a premium hotel

Posted Nov 23, 2016
Hotel is largely as expected for a Hilton in a premium location. A few things that annoyed me. Beds are hard and might suit some people, but isn't as good as places like premier inn If your driving, then hotel is just inside (100yds) London congestion zone, so add £11.50 per day to costs. Overnight parking is also expensive (£50) with no discount for guests. Internet access is chargeable, which in this day and age isn't acceptable. It was also fairly poor speed and reliability.
Comment from Hotel Management
Dec 1, 2016 by Natalie, Hotel Management
Dear Simon, Thank you for taking the time to share your feedback with us. I was sorry to read that you did not find your bed comfortable and that you found parking expensive. In regards to the internet, we do have complimentary WIFI in the lobby and public areas. We appreciate your comments. Kind regards, Natalie Tam Guest Services Manager
3 out of 5
by A verified traveler from Sydney, Australia.

Centrally located.

Posted Nov 15, 2016
Pros: Breakfast was included in the rate, and offered a wide variety for all diners to choose from.
Cons: The staff who cleaned the room were inconsistent in providing towels and complimentary toiletries. On the 3rd day they provided complimentary water.
Location: Convenient location to walk to all the sights.
Convienient location in London beside Hyde Park. Comfortable rooms though tired and dated decor. Beware they claim to offer complimentary wi fi. But in reality they claim to have a low broadband service in common areas ( which didn't work in the restaurants or lobby), actually wi fi is available for £12.99/day. On a request of the Concierge for assistance in booking a cab to the airport we were directed to the black cabs outside the door ( a more costly transport) or alternatively told to download the app for Addison and Lee (cab company) and to book it ourselves. The doorman and breakfast staff were cheerful and friendly, and the only helpful staff we encountered.
Comment from Hotel Management
Nov 17, 2016 by Natalie, Hotel Management
Dear Guest, I am pleased that you had a good breakfast experience with plenty of options available. I am also glad that you enjoyed the hotel's location. However, I am sorry if you felt that the cleanliness standards were poor. I shall highlight your comments to our Executive Housekeeper. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Lovely room with amazing views

Posted Oct 26, 2016
Pros: We thought the room was lovely The bathroom was clean with a rainshower shower over the bath. Cleanliness when we arrived was good. We were on the 17th floor and the view was just incredible. We had cocktails in the restaurant at the top of the hotel and the service and attention to detail could not be faulted. This was also the case in the lobby cocktail bar. The hotel staff were polite and attentive and noted down all of our issues following with an apology.
Cons: Thought it might have been better to get rid of the bath and just have a really good shower.We thought they should have advertised that the bed was 2 beds put together to makeit that big.The housekeeping could have been better. Our cups and glasses weren't washed when we returned to the room in the evening and a dirty napkin was still there from the night before. The final moan was that there was a smell of rotten eggs from the airconditioning.
Location: The hotel is situated on Hyde Park Corner very close to many attractions so that you can make the most of your stay in London
Comment from Hotel Management
Nov 17, 2016 by Natalie, Hotel Management
Dear Lina, I am pleased to read that you had a great stay and you were impressed with your room and the service and drinks offered at the Galvin at Windows bar. However, it is concerning that there was an unpleasant smell in your foom and that the cleaninliness standards could have been better. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Good hotel, great location

Posted Oct 26, 2016
Pros: The staff and the location were the definite highlights
Cons: the cleaning was the only real let down and I may have just been unlucky
Location: The Natural History Museum is a must see if that's your thing and within walking distance
The location was the real selling point here but the staff were absolutely excellent, really helpful and friendly, I couldn't praise them more. The room was as expected but the bathroom seemed a little dated. Also the thing that surprised me was that the bathroom just wasn't as clean as I would expect from a hotel of this standard, there were hairs in the bathtub and a mystery yellow/orange substance on the side of the sink (I really hope it was a previous guest's shampoo or something) that I wiped off myself with a piece of toilet tissue (so half of the sink must have been completely neglected from being wiped). To end this review on a high note, the bed was perfect for me so I slept really well and it was nice to get as much space in a room in central London.
Comment from Hotel Management
Nov 17, 2016 by Natalie, Hotel Management
Dear Callum, I am pleased that the staff looked after you very well and that you were impressed with the hotel's location. However, I was sorry to read that you were disappointed with the cleanliness levels, which I will certainly highlight to the Executive Housekeeper for review. We appreciate your constructive feeedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam
5 out of 5
Recommended
for Everyone
by A verified traveler from texas usa

Nice hotel and helpful friendly staff

Posted Sep 29, 2016
Hotel was really nice and with , friendly staff. They were always there when we need our help. It was centrally located. This hotel is highly recommended
Comment from Hotel Management
Sep 30, 2016 by Natalie, Hotel Management
Dear marilu, I am pleased that you enjoyed your stay with us and I am glad that you found the staff very hospitable. Furthermore, I am glad that you enjoyed the hotel's central location. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
1 out of 5
by A verified traveler from Sydney, AUS

Tired Hilton Hotel

Posted Sep 22, 2016
Pros: Location and breakfast
Cons: Hotel needs a refurbishment
Location: Great location with nice restaurants and bars nearby.
Worst Hilton I have ever stayed in. Water pressure in hand basin was minimal. No hot water in hand basin during mornings and had to boil a kettle to get water to shave. Fault never rectified. After three days of asking sound at an acceptable volume level was eventually restored to the tv. Housekeeping staff never knocked when entering room (embarrassing !) and missed cleaning room on one of our four days stay. Had to ask for this service on returning to the hotel one evening. Had to constantly ask for more tea and milk for the room. Access keys to the room kept loosing data with resultant lockout. Yet another trip down to reception to complain!!! Never again.
Comment from Hotel Management
Sep 30, 2016 by Natalie, Hotel Management
Dear Bryans, Thank you for taking the time to share your recent feedback with us. Although I am glad that you enjoyed the hotel's central location and breakfast choices, I was sorry to read that you had a disappointing stay as you experienced carious maintenance and housekeeping issues. Rest assured we do take your comments onboard seriously, and I shall communicate them to the relevant department heads for review, and ensure these issues do not occur again in the near future. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Great choice on park lane

Posted Sep 20, 2016
The hotel overall is awesome, location is between Knightsbridge and oxford st walk distance. Check in - out were smoothly. Taxies 24/7 available in the front door. Room is clean and room service is good. It happened that they clean the room twice a day and there's a bar on the 28th floor gd to swing by before to head out. Overall I'd say it's a highly recommended hotel as I stayed for 12 days.
Comment from Hotel Management
Sep 30, 2016 by Natalie, Hotel Management
Dear Tariq, I am pleased that you enjoyed your stay with us, and that you were impressed with the service throughout. I am also glad that you loved the hotel's central location. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from herefordshire

Service excellence and quiet

Posted Jul 25, 2016
Absolutely first class staff. They were all so helpful without exception and just seemed to give that little bit more than necessary which was really refreshing. We usually stay at the Hilton Kensington but needed to be closer to the centre and were amazed out how quite and peaceful the hotel was. One of the best hotels I've stayed in.
Comment from Hotel Management
Jul 25, 2016 by Natalie, Hotel Management
Dear Guest, It is great to read that you had a wonderful experience, and that you were particularly impressed with the service received. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
3 out of 5
by A verified traveler

wifi costs $

Posted Jul 7, 2016
Lame because you pay for this expensive hotel then they charge you for wifi, and the elevators are really slow, and weird.
Comment from Hotel Management
Jul 13, 2016 by Natalie, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. I was sorry that you were not aware that there is complimentary wifi in the lobby and public areas, and that you did not like the modern lift system. We appreciate your comments, as they will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager