Worst Hilton I have ever stayed in.
Water pressure in hand basin was minimal. No hot water in hand basin during mornings and had to boil a kettle to get water to shave. Fault never rectified.
After three days of asking sound at an acceptable volume level was eventually restored to the tv.
Housekeeping staff never knocked when entering room (embarrassing !) and missed cleaning room on one of our four days stay. Had to ask for this service on returning to the hotel one evening. Had to constantly ask for more tea and milk for the room.
Access keys to the room kept loosing data with resultant lockout. Yet another trip down to reception to complain!!!
Comment from Hotel Management
Sep 30, 2016 by Natalie, Hotel Management
Thank you for taking the time to share your recent feedback with us.
Although I am glad that you enjoyed the hotel's central location and breakfast choices, I was sorry to read that you had a disappointing stay as you experienced carious maintenance and housekeeping issues.
Rest assured we do take your comments onboard seriously, and I shall communicate them to the relevant department heads for review, and ensure these issues do not occur again in the near future.
We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane.
Guest Services Manager