Front of property

Reviews of London House Hotel

3 out of 5
London House Hotel
81 Kensington Gardens Square, Bayswater, London, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 391 out of 1022 reviews" "
Rating 8 - Good. 415 out of 1022 reviews" "
Rating 6 - Okay. 126 out of 1022 reviews" "
Rating 4 - Poor. 56 out of 1022 reviews" "
Rating 2 - Terrible. 34 out of 1022 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Within 10 minute walk to three different Subway stations. Lots of food option just around the corner. Price was great and it was very quiet. The room was cleaned daily and the front desk helpful. Would definitely stay again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Delyth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful reception area and friendly helpful front desk staff
Stayed 1 night in Mar 2024

2/10 Terrible

Jounghea, Warrenton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is so tiny .can not move easy ...bed is too tiny . Noise in floor ..can not sleep at all..I do not go there any more.
Stayed 1 night in Mar 2024
Response from Reservations Manager // London House Hotel on Mar 28, 2024
Dear Jounghea,Thank you for sharing your experience.We are sorry that you did not enjoy your stay fully. We do advertise our rooms accurately, including the room sizes. We are also happy to help here at the hotel and willing to always find a solution for our guests.We apologize for any inconvenience caused and hopefully see you back in the future!

10/10 Excellent

Eric

Friendly staff, attractive facilities, and clean and comfortable rooms. Good place for travelers.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Eric,Thank you for your kind words and positive feedback. We're delighted to hear that you found our staff friendly and our facilities attractive, and that you appreciated the cleanliness and comfort of our rooms. Providing a welcoming, comfortable, and clean environment for travelers is our top priority, and it's rewarding to know we succeeded in making your stay a good one.We're glad you consider our hotel a good place for travelers, and we look forward to welcoming you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely property, set away from the bustling streets with its own small residential neighborhood and pleasant, private park. The rooms are compact but the windows let in lots of light and make the room feel much larger. It was very quiet, the staff were great. Would highly recommend.
Stayed 7 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Kristin,Thank you for your wonderful feedback and high recommendation. We're thrilled to hear that you found our property lovely, appreciated its quiet setting away from bustling streets, and enjoyed the small residential neighborhood and pleasant, private park. Creating a serene and welcoming atmosphere is important to us, and we're glad these aspects contributed positively to your experience.It's great to know that, despite the compact size of the rooms, the ample natural light made them feel more spacious and comfortable for you. We strive to ensure that all our guests have a pleasant stay, and hearing that you found it very quiet and our staff great is very rewarding.We're delighted that you would highly recommend our hotel, and we look forward to the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

8/10 Good

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Marie,Thank you for your rating of 4/5. We're glad to hear that you had a positive experience at London House Hotel. We strive to provide our guests with the best service and comfort, and your feedback is invaluable as we continue to improve.If there are specific areas where you feel we could enhance your experience further, we would be grateful to hear your suggestions. We look forward to welcoming you back in the future, aiming to achieve a 5/5 rating on your next stay.Warm regards,London House Hotel Team

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Daniel,Thank you for your kind words! We're thrilled to hear that you found our staff amazing. Providing friendly, helpful, and exceptional service is something we take great pride in, and it's rewarding to know that our team made a positive impact on your stay.We look forward to welcoming you back in the future for another enjoyable experience with us.Warm regards,London House Hotel Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Natalie,Thank you so much for your perfect rating of 5/5! We're thrilled to know that your stay with us met your expectations to the fullest. Ensuring our guests have a memorable and comfortable experience is our top priority, and it's rewarding to see we've achieved this with you.We look forward to welcoming you back to London House Hotel for another excellent visit in the future.Warm regards,London House Hotel Team

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was friendly and helpful. Very easy to walk to the underground stations. Great value in a great location.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 25, 2024
Dear Amy,Thank you for sharing your positive feedback. We're delighted to hear that you found our rooms very clean and our staff friendly and helpful. It's great to know that the convenience of being within easy walking distance to the underground stations added value to your stay, along with our hotel's location and overall value.Providing a welcoming, comfortable, and convenient experience at a good value is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another great stay.Warm regards,London House Hotel Team

10/10 Excellent

Mrs Julie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable overnight stay. Friendly staff, will come again.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 20, 2024
Dear Julie,Thank you for your positive feedback. We're delighted to hear that you had a clean and comfortable overnight stay with us, and that our staff's friendliness made a positive impact on your experience. We strive to create a welcoming and pleasant environment for all our guests, and it's rewarding to know we succeeded.We look forward to welcoming you back in the future. Until then, we wish you all the best and hope to see you again soon.Warm regards,London House Hotel Team

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Staff & service
Very small room, noisy guests
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 20, 2024
Dear Mary,Thank you for sharing your feedback with us. We're sorry to hear that your experience was impacted by the size of the room and noise from other guests. Providing a comfortable and peaceful environment for all our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.We take your comments seriously and will look into ways we can improve our accommodations and address noise concerns to ensure a more pleasant experience for all our guests in the future.We value your input and hope to have the opportunity to welcome you back, aiming to provide a stay that better meets your expectations and ensures a more comfortable and quiet environment.Warm regards,London House Hotel Team

4/10 Poor

Ionut Radu

Traveled with partner
Disliked: Amenities, property conditions & facilities
I have been given a single room with a double bed instead of a double room as previously booked. There was really bad and couldn’t sleep at all early in the morning because the noise.Above our room was a working team drilling and bashing all day long. It was a terrible experience I had with London house hotel and I will never come back.I will make sure all my friends will choose other hotels and not this one.
Stayed 1 night in Mar 2024
Response from Reservations Manager // London House Hotel on Mar 26, 2024
Dear Mr Radu,Thank you for your time and for sharing the review with us.I am sorry that you feel disappointed about your recent visit. We have provided you a room that you've booked which is a Small Double room. We provide the room details properly on the website, including the room and bed size, so the guests can choose desired room category for the stay, depending on the needs. We apologise for any inconvenience caused and if we have disturbed you during the day.Best regards.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Staff. Some construction work going on during our stay,but otherwise pleasant.
Stayed 2 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear James,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff very friendly and your stay pleasant overall. We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know our team made a positive impact on your experience.We apologize for any inconvenience caused by the construction work during your visit. We understand that such disturbances can affect the tranquility of your stay, and we appreciate your understanding and patience as we work to improve our facilities.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future, ensuring a stay that is even more enjoyable and without disruptions.Warm regards,London House Hotel Team

10/10 Excellent

Karen

Great neighborhood—close to amenities and tube, yet residential and safe.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Karen,Thank you for sharing your feedback. We're delighted to hear that you enjoyed our hotel's location in a great neighborhood, appreciating its proximity to amenities and the tube while enjoying the residential and safe atmosphere. Our location is indeed one of our strengths, providing guests with the perfect balance of convenience and comfort.We're glad that this aspect of your stay met your expectations, and we hope it contributed positively to your overall experience in the city. We look forward to welcoming you back in the future, ensuring another pleasant stay in our welcoming and well-located hotel.Warm regards,London House Hotel Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very affordable in a great location, staff very friendly and helpful, great location to explore London
Stayed 2 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear David,Thank you for your kind words and positive feedback. We're thrilled to hear that you found our hotel great and affordable, with a prime location that made exploring London convenient for you. It's wonderful to know that our staff's friendliness and helpfulness stood out during your stay, contributing to a pleasant experience.We strive to provide a welcoming atmosphere and excellent service to all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,London House Hotel Team

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area, easy access to the underground so we could see all the sites.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Alexandra,Thank you for sharing your experience. We're delighted to hear that you enjoyed the beautiful area around our hotel and found the easy access to the underground beneficial for seeing all the sights. Providing a convenient location for our guests to explore London is important to us, and it's wonderful to know that this aspect enhanced your stay.We look forward to welcoming you back in the future for more explorations and discoveries in our vibrant city.Warm regards,London House Hotel Team

6/10 Okay

Justine

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 18, 2024
Dear Justine,Thank you for your rating of 3/5. We appreciate you taking the time to share your feedback with us. We aim to provide a memorable and comfortable experience for all our guests, and it seems there are areas in which we can improve to meet your expectations fully. If you have specific suggestions or comments on how we could enhance your experience, we would be grateful to hear them. Your input is invaluable as we strive to improve our service and facilities.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that earns a higher rating and fully meets your satisfaction.Warm regards,London House Hotel Team

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 15, 2024
Dear Lindsey,Thank you for your rating of 4/5. We're glad to know that your experience with us was largely positive. We strive to provide exceptional service and a comfortable stay for all our guests, and your feedback is invaluable as we continue to improve. If there are specific areas where you feel we could enhance our offerings, we would love to hear your thoughts. We look forward to the opportunity to welcome you back and aim for a 5/5 on your next stay.Warm regards,London House Hotel Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and so helpful! They let me check in early and were quick to help with anything I needed. The hotel was in an ideal location (near two tube stations, various bus stops, and many shops nearby) and I felt comfortable getting around as a solo female traveler. The breakfast option was a great edition to my stay and I thought the had diverse and quality drink/food options.
Stayed 7 nights in Mar 2024
Response from LHH Team on Mar 13, 2024
Dear Elizabeth,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that our staff made a great impression on you with their helpfulness and accommodation of your early check-in request. Ensuring our guests feel supported and comfortable is a top priority for us, and it's rewarding to know we met your needs.We're delighted that you found our location ideal for your travels, with its proximity to two tube stations, various bus stops, and an array of shops, making it convenient and safe for you as a solo female traveler. It's wonderful to hear that the breakfast option added value to your stay, providing you with diverse and quality drink and food choices.Your satisfaction and comfort are very important to us, and we're glad we could contribute to a pleasant and enjoyable stay. We look forward to welcoming you back in the future for another memorable visit.Warm regards,London House Hotel Team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quaint and have just enough amenities for a great stay!
Stayed 3 nights in Mar 2024
Response from LHH Team on Mar 11, 2024
Dear Michael,Thank you for sharing your feedback. We're delighted to hear that you found our rooms quaint and well-equipped with just the right amount of amenities for a great stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know we've achieved this for you.We look forward to the opportunity to welcome you back in the future for another pleasant stay.Warm regards,London House Hotel Team

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is friendly and helpful. The location is perfect, walking distance to many attractions. Overall good experience, except we were not informed about the noisy construction. Other than that, it was a good experience.
Stayed 4 nights in Mar 2024
Response from LHH Team on Mar 11, 2024
Dear Maria,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk staff friendly and helpful, and that the location of our hotel was perfect for your needs, allowing easy walking distance to many attractions.We apologize for any inconvenience caused by the noisy construction nearby and the lack of prior notification about it. We understand how important a peaceful environment is for an enjoyable stay, and we regret any disturbance this may have caused.Your overall positive experience is very important to us, and we're glad that, aside from the construction noise, you had a good stay. We will take your feedback into consideration to improve our communication about external factors that might affect our guests' comfort in the future.We hope to have the opportunity to welcome you back, aiming to provide a stay that fully meets your expectations and ensures an even more pleasant experience.Warm regards,London House Hotel Team

8/10 Good

Justine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception staff were so helpful. The hotel was clean and comfy. We were allowed a late checkout on Sunday, which was great. 2 small problems: there were only 2 milk portions in the room, but we would have liked 4. The breakfast went on until 11.00am. We arrived at 10.00am and there were very few hash browns left. We asked if they could provide more and, we were told no more.
Stayed 1 night in Mar 2024
Response from LHH Team on Mar 6, 2024
Dear Justine,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our reception staff helpful and that the cleanliness and comfort of the hotel met your expectations. We're also pleased that we could accommodate a late checkout for you, adding a bit more ease to your Sunday departure.We apologize for the inconvenience you experienced regarding the milk portions in your room and the availability of hash browns during breakfast. We understand how these small details can impact the overall satisfaction of your stay. Please rest assured, we will address these issues with our housekeeping and catering teams to ensure we better meet our guests' needs and preferences in the future.Your feedback is invaluable to us as we strive to improve our service and ensure all aspects of our guest experience are up to the high standards we aim to maintain. We hope to have the opportunity to welcome you back, ensuring a stay that fully meets all your expectations.Warm regards,London House Hotel Team

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price, gorgeous location, helpful staff, close to the tube. Girls trip weekend perfect for two and loved it. Of all of the pretty moderately priced hotels in Notting Hill this one had the best reviews, and for good reason. Highly recommend.
Stayed 2 nights in Feb 2024
Response from LHH Team on Mar 4, 2024
Dear Julia,Thank you for your glowing review and high recommendation. We're delighted to hear that you found great value for the price, enjoyed our gorgeous location, and were pleased with the helpfulness of our staff during your girls' trip weekend. Knowing that our proximity to the tube contributed to a perfect experience for you and that you loved your stay is incredibly rewarding for us.We're thrilled that among the moderately priced hotels in Notting Hill, our hotel stood out to you because of our reviews. It's our priority to ensure every guest has a memorable and enjoyable stay, and your feedback affirms our commitment to excellence.We appreciate your recommendation and look forward to welcoming you back for another wonderful experience.Warm regards,London House Hotel Team

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean! 5 minutes from the tube. It was a little noisy between rooms but not bad overall.
Stayed 4 nights in Feb 2024
Response from LHH Team on Feb 28, 2024
Dear Marc,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our great location and the cleanliness of our hotel, along with the convenience of being just 5 minutes from the tube. This certainly makes exploring the city much easier for our guests.We apologize for any noise disturbances experienced between rooms. We understand the importance of a peaceful environment for a restful stay and will look into ways to improve sound insulation to enhance our guests' comfort.Your overall positive remarks are greatly appreciated, and we're glad to know that these minor inconveniences did not significantly impact your stay. We look forward to the opportunity to welcome you back to the London House Hotel, striving to provide an even better experience next time.Warm regards,London House Hotel Team

6/10 Okay

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely for the most part, however being put in a room with construction work outside the window was disappointing as it was very noisy.
Stayed 2 nights in Feb 2024
Response from LHH Team on Feb 26, 2024
Dear Faith,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that your experience was lovely for the most part, but we deeply apologize for the disappointment caused by the construction noise near your room. We understand how important a peaceful environment is for our guests, especially when staying with us for relaxation and rest.Please rest assured that your comfort is our top priority, and we take your feedback seriously. In the future, we will endeavor to allocate rooms away from any external noise sources whenever possible and communicate any unavoidable disturbances ahead of time.We hope to have another opportunity to welcome you back, ensuring a stay that is not only lovely throughout but also peaceful and exceeding your expectations.Warm regards,London House Hotel Team

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed this hotel close to a month. This property deserves much more than it's 3 star rating as the hotel is beautiful, the rating is only because they have no in house/ in room dining options. Housekeeping is offered daily, the sheets and quilts of high quality and laundered beautifully. Perfect room temperature, with bathroom floor tiled heating, high quality towels and bathroom products. Due to length of stay I had the pleasure of getting to know the reception staff on a more personal and deeper level. The team, are made of the most beautiful people and what makes this property an absolute stand out. The central London location is perfect, with two stations in walking distance. Mayfair two stops away, or if choosing to walk I reached the heart of Oxford Street in just under 40 minutes. Quite, clean and modern the area is safe, lot's of shopping options on the main strip and easy access to all the main supermarkets and pharmacy. I will return to this hotel in the future, and highly recommend to anyone looking for a fuss free, beautifully appointed hotel and gorgeous, warm and beautiful management.
Stayed 23 nights in Jan 2024
Response from LHH Team on Feb 26, 2024
Dear Natasha,Thank you profoundly for your heartfelt and detailed feedback regarding your extended stay with us. We are truly honored to receive such high praise and grateful that our efforts to provide a top-tier guest experience are recognized. It's delightful to hear that the beauty of our hotel, the quality of our housekeeping, linens, room temperature control, bathroom amenities, and especially the warmth and excellence of our reception staff made such a positive impact on your stay.Your kind words about our team are especially appreciated; knowing that they helped make your stay memorable underscores the value we place on genuine, personal connections with our guests. We're also thrilled that our central London location served you well, providing convenient access to public transport, shopping, and some of the city's most iconic sights.We're proud to have earned your recommendation and are eagerly looking forward to your return. It will be our pleasure to welcome you back, ensuring another stay that exceeds your expectations, surrounded by the warmth and beauty of our management and team.Warm regards,London House Hotel Team

10/10 Excellent

Cyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Does not offer parking but otherwise it was amazing
Stayed 5 nights in Feb 2024
Response from LHH Team on Feb 26, 2024
Dear Cyra,Thank you for sharing your feedback. We're thrilled to hear that you found your stay with us amazing! We understand the inconvenience caused by the lack of parking facilities and appreciate your understanding in this matter. We continuously strive to ensure our guests have a comfortable and memorable experience, and your kind words affirm our efforts.We hope this minor inconvenience doesn't deter you from choosing to stay with us again in the future. We look forward to the opportunity to welcome you back for another amazing stay.Warm regards,London House Hotel Team

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from LHH Team on Feb 23, 2024
Dear Emily,Thank you so much for your perfect rating! We're delighted to know that you had a wonderful experience with us. It's our priority to ensure every guest leaves with such positive impressions. We look forward to welcoming you back to the London House Hotel for another 5/5 stay in the future.Warm regards,London House Hotel Team

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The twin room in the lower ground was large and newly decorated
Stayed 1 night in Feb 2024
Response from LHH Team on Feb 19, 2024
Dear Janet,We're thrilled to hear that you were pleased with the spaciousness and recent decoration of your twin room in the lower ground. Our team works diligently to ensure our rooms are not only comfortable but also aesthetically pleasing and up-to-date for our guests.It's wonderful to know that these efforts have contributed positively to your experience. We hope that the rest of the facilities and our service matched your expectations and made your stay even more enjoyable.Thank you for choosing London House Hotel, and we look forward to the opportunity to welcome you back in the future.Kind regards, London House Hotel Team

10/10 Excellent

Maddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a much nicer hotel than I expected, I was pleasantly surprised when I arrived. The downstairs area is very lovely and clean and the room was also clean, comfortable and was perfect for one nights stay. I would definitely stay here again, also so close to so many shops and restaurants and two tube stops.
Stayed 1 night in Feb 2024
Response from LHH Team on Feb 19, 2024
Dear Maddy,We're delighted to hear that London House Hotel exceeded your expectations and that you found both the downstairs area and your room to be clean, comfortable, and perfect for your stay. It's wonderful to know that our facilities and the cleanliness of our hotel contributed positively to your experience.We're also pleased that you appreciated our convenient location, close to an array of shops, restaurants, and two tube stations, making it easy for you to explore and enjoy the local area.Thank you for considering us for future visits. We look forward to welcoming you back to London House Hotel and providing you with another pleasant stay.Kind regards, London House Hotel Team

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean facilities.
Stayed 3 nights in Feb 2024
Response from LHH Team on Feb 19, 2024
Dear Lindsey,Thank you for your kind words regarding our staff and the cleanliness of our facilities at London House Hotel. We take great pride in offering friendly and helpful service, as well as maintaining high standards of cleanliness throughout our hotel. It's heartening to hear that these aspects of your stay were satisfactory.We look forward to the opportunity to welcome you back in the future for another pleasant and comfortable stay.Kind regards, London House Hotel Team

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and small but it worked for our one night stay. We slept very comfortably. It was close to dining and some shopping. For some reason the address and navigation took us to the alley but we were able to find our way to the main entrance. Our room was close to the restrooms/toilets and maybe storage areas? Which made it a little noisy. But we would definitely stay here again.
Stayed 1 night in Feb 2024
Response from LHH Team on Feb 19, 2024
Dear Mariana,Thank you for sharing your experience with us at London House Hotel. We're glad to hear that your room, although small, was comfortable for your one-night stay and that you found its location convenient for dining and shopping. We apologize for any confusion caused by the navigation to our main entrance and appreciate your understanding as you found your way.We also note your comments about the noise due to the proximity of your room to the restrooms/toilets and possibly storage areas. For future stays, please feel free to request a room in a quieter part of the hotel, and we will do our best to accommodate your preferences.Your willingness to stay with us again is the highest compliment we could receive, and we look forward to welcoming you back for another comfortable and enjoyable visit.Kind regards, London House Hotel Team

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Paddington just one stop away via tube. Plenty of local dining options. Only 5 stops to Oxford Street.
Stayed 1 night in Feb 2024
Response from LHH Team on Feb 19, 2024
Dear Peter,Thank you for sharing your positive feedback about the London House Hotel's location. We're delighted to hear that you found our proximity to Paddington station convenient, with just one tube stop away facilitating your travel plans. It's also great to know that the variety of local dining options added to your experience and that our location made it easy for you to reach Oxford Street within just five tube stops.Our aim is to provide a convenient base for our guests to explore the best of London, and we're glad to see this reflected in your stay. We look forward to the opportunity to welcome you back in the future for another pleasant and convenient visit.Kind regards, London House Hotel Team

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Our room was tiny, so if you have a lot of luggage it gets a bit cramped. Lots of dining options nearby. Also there is construction going on at a nearby property so can be really noisy in the morning.
Stayed 2 nights in Feb 2024
Response from LHH Team on Feb 23, 2024
Dear Linda,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our wonderful location and the abundance of dining options nearby. We understand the challenges presented by a smaller room, especially when traveling with significant luggage, and appreciate your patience regarding this aspect of your stay. We also apologize for any inconvenience caused by the nearby construction noise in the mornings. Your comfort is important to us, and we will take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back, perhaps in a room that better meets your needs for space and tranquility.Warm regards,London House Hotel Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at a reasonable rate. Convenient to restaurants and Underground.
Stayed 6 nights in Feb 2024
Response from LHH Team on Feb 12, 2024
Dear Daniel,Thank you for your kind words and for recognizing the value and convenience London House Hotel offers. We're delighted to know you appreciated our location's proximity to restaurants and the Underground, making it easier to explore and enjoy the vibrant surroundings.We strive to provide a comfortable and welcoming environment at a reasonable rate, and we're glad this was reflected during your stay. Looking forward to hosting you again soon for another pleasant visit.Kind regards, London House Hotel Team

10/10 Excellent

Tom

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from LHH Team on Feb 7, 2024
Dear Tom,Thank you so much for your perfect rating of 5/5! We're absolutely thrilled to know that we were able to provide you with a five-star experience at London House Hotel. Our team is dedicated to ensuring every guest has a memorable and enjoyable stay, and it's wonderful to hear that we achieved this with you.We look forward to the opportunity to welcome you back for another exceptional stay in the future.Kind regards, London House Hotel Team

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from LHH Team on Feb 7, 2024
Dear Amy,Thank you so much for your perfect rating of 5/5! We're absolutely thrilled to know that we were able to provide you with a five-star experience at London House Hotel. Our team is dedicated to ensuring every guest has a memorable and enjoyable stay, and it's wonderful to hear that we achieved this with you.We look forward to the opportunity to welcome you back for another exceptional stay in the future.Kind regards, London House Hotel Team

6/10 Okay

Amin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shopping, restaurants, café nearby. Underground Stations nearby.
Stayed 8 nights in Jan 2024
Response from LHH Team on Feb 5, 2024
Dear Amin,Thank you for highlighting the convenient location of London House Hotel, surrounded by shopping areas, restaurants, and cafés, along with the proximity to Underground stations. It's wonderful to know that our guests can enjoy the vibrant local scene and easy access to public transport, making it simpler to explore London.We're glad that these aspects contributed positively to your stay, and we hope to have the pleasure of welcoming you back in the future.Kind regards, London House Hotel Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, super comfortable beds. Good breakfast, easy access to underground and paddington station. 10/10 recommend.
Stayed 4 nights in Jan 2024
Response from LHH Team on Feb 5, 2024
Dear William,Thank you for such a glowing review! We're thrilled to hear that you had an amazing stay with us and found the beds super comfortable. It's wonderful to know that you enjoyed our breakfast and took advantage of the easy access to the underground and Paddington station.Your recommendation means the world to us, and we look forward to the opportunity to welcome you back for another 10/10 experience.Kind regards, London House Hotel Team

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent value for the money. My only criticism is that the WiFi could be better. The staff is friendly and helpful.
Stayed 5 nights in Jan 2024
Response from LHH Team on Feb 5, 2024
Dear Dennis,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found London House Hotel to offer excellent value for the money and that our staff made a positive impression with their friendliness and helpfulness.We appreciate your feedback regarding the WiFi service. Ensuring our guests have access to reliable and fast internet is important to us, and we will certainly look into ways to improve this aspect based on your comments.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, with an enhanced experience all around.Kind regards, London House Hotel Team

10/10 Excellent

ì??í¬

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
숙소 깨끗하고 직원분들도 친절하고 너무 좋았어요! 지하철역도 가깝고 zone1에 위치해서 편하게 잘 다녔어요:)
Stayed 3 nights in Jan 2024
Response from LHH Team on Jan 31, 2024
Dear Guest,Thank you for choosing London House Hotel and for taking the time to share your lovely feedback. We are thrilled to hear that you found the accommodation clean, and our staff friendly, contributing to a great experience during your stay.It's wonderful to know that our proximity to the nearby subway station in Zone 1 added to the ease and convenience of your travels around London. Our location is indeed one of the aspects we take pride in, as it allows our guests to explore the city with ease.We look forward to the opportunity of welcoming you back for another enjoyable stay. Your satisfaction and comfort are our top priorities, and we are committed to continuing to provide a high standard of service.Warm regards,London House Hotel Team

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year and we really enjoyed our stay so we booked again. The room was clean and comfortable and the staff were friendly and helpful! I’m sure we will be back!
Stayed 2 nights in Jan 2024
Response from LHH Team on Jan 29, 2024
Dear Stephanie,Thank you for returning to London House Hotel and for sharing your positive experience. We are thrilled to hear that your stay with us was once again enjoyable, and that our clean, comfortable rooms and friendly, helpful staff contributed to a memorable visit.Your loyalty and the prospect of welcoming you back in the future mean a great deal to us. We continually strive to provide excellent service and a welcoming atmosphere, and it's heartening to know we've succeeded in making your stays pleasant.Looking forward to your next visit, and we assure you of our commitment to making it as delightful as the previous ones.Warm regards,London House Hotel Team

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LHH Team on Feb 19, 2024
Dear Shaun,Thank you for your rating of 4/5 for your stay at London House Hotel. We're pleased to know that you had a positive experience with us. We're always looking for ways to improve and ensure our guests have the best possible stay, so if there's anything specific you feel could enhance our service or facilities, we'd love to hear from you.We look forward to the opportunity to welcome you back and strive for a 5/5 on your next visit.Kind regards, London House Hotel Team

2/10 Terrible

Liam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The user of the room previously to me had been sick in it and it wasnt cleaned up properly .the smeel was very pungent .The breakfast was a waste of money .No other watly to describe it .
Response from LHH Team on Jan 24, 2024
Hello Liam,We sincerely apologize for the unpleasant experience you had during your stay at London House Hotel. It is deeply concerning to hear about the cleanliness issue in your room, particularly the lingering smell from a previous occupant's sickness. This falls well below the standards we aim to uphold, and we genuinely regret any discomfort or inconvenience it may have caused.Your feedback about the breakfast is also noted, and we apologize that it did not meet your expectations. We take all guest feedback seriously, and we will investigate these issues with our team to ensure corrective measures are taken.If there's anything specific you would like us to address or if you have further details to share, please feel free to provide more information. Your feedback is essential for us to improve and deliver a better experience for our guests.Once again, we apologize for the negative aspects of your stay, and we hope to have the opportunity to regain your trust in the future.Best regards,London House Hotel Team

6/10 Okay

marion

This is a serviceable Hotel, my room came with breakfast, decent, typical English. The single room was small by even European standards, but the bed was comfortable and the area convenient
Stayed 2 nights in Jan 2024
Response from LHH Team on Jan 19, 2024
Dear Marion,Thank you for sharing your feedback about your stay at London House Hotel. We're glad to hear that you found our hotel serviceable and that the breakfast provided was decent and typical English.We appreciate your understanding about the size of the single room and are pleased to know that despite its size, you found the bed comfortable and the area convenient. Your comments are valuable, and we'll certainly take them into consideration as we aim to provide a comfortable and enjoyable experience for our guests.If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We hope to have the opportunity to host you again at London House Hotel in the future.Best regards,London House Hotel Team

8/10 Good

Anupam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with family during festive time. Hotel location is excellent. Major London landmarks are within 20-30 min reach. Rooms were clean and very well managed. I booked family room which was in basement. It had window for natural light but not any view which ws bit disappointment.
Stayed 3 nights in Dec 2023
Response from LHH Team on Jan 2, 2024
Dear Anupam,Thank you for taking the time to share your feedback. We're pleased to hear that you stayed at London House Hotel with your family during the festive time and found the location to be excellent. It's great that you found the rooms clean and very well managed.We understand the disappointment regarding the lack of a view from the basement family room. We appreciate your understanding and thank you for providing this valuable information.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. Your feedback is important as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything you need in the meantime, don't hesitate to reach out.Best regards,London House Hotel Team

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from LHH Team on Jan 19, 2024
Dear Angela,Thank you for the perfect rating! We're thrilled to hear that your experience at London House Hotel was a 5/5. If there's anything specific you loved about your stay or if you have any suggestions, feel free to share.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to London House Hotel in the future!Best regards,London House Hotel Team

10/10 Excellent

John

Stayed 9 nights in Dec 2023
Response from LHH Team on Jan 4, 2024
Dear John,Thank you for the top-notch rating! We're thrilled to see that you had a 5/5 experience at London House Hotel. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We hope to have the pleasure of welcoming you back in the future. If there's anything you need in the meantime, don't hesitate to reach out.Best regards,London House Hotel Team

2/10 Terrible

Muhammed

Liked: Staff & service
Disliked: Cleanliness
Ok first of all i payed £97 for a good room i looked at the online which when i went there it was completely different and so much smaller and the price of that romm was abit cheaper so i chose the £97 one because i was gonna stay only for one night ahh it was ok like from 10 i would give it 4 but i wanted the one i payed for and your welcome😜 because i when we were there we didnt make a big out off it i did slept there thats why i gave 4 otherwise -1 because paying for a room how you select online doesnt mean yh what ever lets give him some other room he payed for it so doesnt matter now me and wife wount return there so keep loosing customers plenty of hotels are there because i am not happppppyyyyyy with what you guys did
Stayed 1 night in Dec 2023
Response from LHH Team on Jan 2, 2024
Dear Muhammed,We appreciate your feedback, and we apologize for any inconvenience you experienced during your stay at London House Hotel. We understand the importance of accurate room descriptions and are sorry for any discrepancies you encountered.Your comments are important to us, and we take them seriously. We regret that your experience did not meet your expectations, and we apologize for any confusion with the room selection.If there's anything specific you would like to discuss or if you have additional feedback, please feel free to reach out. We value your input as we continually work to improve our services.We understand your decision not to return, and we appreciate the time you spent sharing your experience. If there's anything we can do to address your concerns, please let us know.Best regards,London House Hotel Team

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023
Response from LHH Team on Jan 4, 2024
Dear Laura,Thank you for your perfect rating! We're thrilled to see that you had a 10/10 experience at London House Hotel. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We hope to have the pleasure of welcoming you back in the future. If there's anything you need in the meantime, don't hesitate to reach out.Best regards,London House Hotel Team