Ratings based on 629 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Nov 7, 2017
I have booked the vibe room , it has a wonderful modern design and very good room size. The staff were wonderful. The bar at the rooftop is great. There is very close by bus stations and underground are within 10 minutes walking distance
Comment from Hotel Management
Nov 14, 2017 by Aura Team, Hotel Management
Thank you very much for your comment. This is very helpful for us and we truly appreciate your time. The whole team is already waiting for you to come back! Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing customer service

Posted Oct 9, 2017
Everything amazing except the room service food that was poor quality and hugely over priced! £20 for a pizza...
Comment from Hotel Management
Oct 12, 2017 by Aura Team, Hotel Management
Dear guest, thank you very much for your comment, which is very helpful for us in order to follow up on the different issues occurred at the hotel. We have shared your review with the specific department in order to take action, and we would like to take this opportunity to apologize about it since it seems we could not exceed your expectations on the In Room Dining service this time. Please do not hesitate to contact us directly next time you visit ME London so we can make sure you live a wonderful experience, Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Comfortable hotel in a central location in London

Posted Oct 2, 2017
The hotel is very comfortable and in an excellent location. The staff went out of their way to make you feel comfortable. Quick check-in and checkout
Comment from Hotel Management
Oct 9, 2017 by Aura Team, Hotel Management
Dear Jerome, Thank you very much for your nice comment, which is extremely important of us to keep working with motivation. We are glad you enjoyed a nice experience with us, We are already waiting for you to come back!
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

A brand of hotel that delivers

Posted Sep 24, 2017
Have stayed in many of the Melia hotels and it never disappoints! Hotel was in a great location for everything. Staff very nice and friendly.
Comment from Hotel Management
Oct 2, 2017 by Aura Team, Hotel Management
Dear Michael, Thank you very much for your response! This is very helpful for us to keep working with motivation and we really hope to see you back soon at ME London,
3 out of 5
by A verified traveler from Riyadh, Saudi Arabia

Modernized

Posted Sep 12, 2017
We had terrible incidents that ruined the perfection of this hotel and showed some unprofessionalism from it's management The issues were : 1) security incident on a weekend night in our room doorstep 2) Impolite and degrading jokes from the rooftop bar staff I like the place but I would definitely stick to my old habit and stay at the rosewood or shangri la the shard, not this one
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham uk

one of the best

Posted Aug 17, 2017
Pros: everything
Cons: a quiet bar for the evening for those that don't want to party
Location: right on the edge of the theatre area and easy walking distance to Covent Garden for shops etc
we upgraded our room on arrival - it is well worth the extra money the room was enormous - bathroom was really good very comfy bed and pillows - beautiful bed linen the breakfast was brilliant - all cooked perfectly and an excellent choice the roof bar was amazing - in the day - at night not to our taste - but in the day - peaceful and the staff were very attentive - excellent cocktails too
Comment from Hotel Management
Aug 20, 2017 by Aura Team, Hotel Management
Thank you very much for your review; we really appreciate your time since knowing your opinion is very important for us. We would like to take this opportunity also to invite you to come back and make your new experience even more pleasant. See you soon at ME London!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Excellent hotel. New build. Friendly staff. Super clean room. Highly recommended.
Comment from Hotel Management
Aug 20, 2017 by Aura Team, Hotel Management
Thank you very much for your comment! As you know, your opinion is essential for us so we really appreciate your time. We hope to see you soon back at ME London!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staff and beautiful room

Posted Aug 13, 2017
This hotel lived up to the VIP experience in every way! Beautiful room whichwas spacious and comfortable. Warm and welcoming check in staff and process. Helpful concierge for all needs. Would love to stsy here again!
Comment from Hotel Management
Aug 14, 2017 by Aura Team, Hotel Management
Thank you very much for your nice comment. As you know, this is essential for us to keep improving our services, and we really appreciate your time. We are glad to know you enjoyed a nice experience with us and we are already waiting for you to come back! Warm regards,
2 out of 5
by A verified traveler from Bay Area Cali

Anniversary ruined staff cared management didn't

Posted Aug 13, 2017 on Orbitz
Greetings from the other side of the pond. I would first off like to say I appreciate the efforts your team made once a very unfortunate series of events took place. However a bad first impression is hard to come back from regardless of efforts displayed. Especially when the efforts your team said they would provide after these instances don't hold true. I was told by Three separate members of your staff that I would be receiving a monetary compensation for a horrifying and traumatic ordeal. Vitor I think was the concierges name who was the first point of contact. He told me that we would be moving into a suite on Saturday. That several suites would be available and the manager Pierre would be available to speak with me later. All this was stated in front of both me and fiancé. My fiancé touched a used condom in a 5 star hotel . She was hysterical and began screaming at me like it was mine. Then she calmed down and just started crying worried about the health aspect of it. Then we moved a second time hair in the room and dead flies on the bed and bugs flying around the room. This upset her even more. Long story short she couldn't mentally get over these events and left back home. What good is a great suite if u can't enjoy it with the one you love....
Comment from Hotel Management
Aug 15, 2017 by Aura Team, Hotel Management
Dear Michael, Thank you for your time and your review, which as you know is very important for us. As we are already in contact with you, we would like to remain at your entire disposal for anything you might need in the meantime. Thank you again and we hope you have a nice day,
5 out of 5
by walid

Trendy Hotel

Posted Aug 2, 2017 on Hotels
Amazing trendy hotel with an amazing reception design. definitely recommend it; unless you wouldn't like dim lighting and background music....
Comment from Hotel Management
Aug 10, 2017
Dear Walid, Thank you very much for your comment, which as you know is essential for us to keep working with motivation! We are already waiting for you to come back to ME London so please do not hesitate to contact us at any time when needed! Warm regards, Aura Team