Property amenity

Reviews of Mandarin Oriental Hyde Park, London

5 out of 5
Mandarin Oriental Hyde Park, London
66 Knightsbridge, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 195 reviews" "
Rating 8 - Good. 30 out of 195 reviews" "
Rating 6 - Okay. 20 out of 195 reviews" "
Rating 4 - Poor. 12 out of 195 reviews" "
Rating 2 - Terrible. 9 out of 195 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Stayed 4 nights in Mar 2024

8/10 Good

Kenan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Jonathan on Mar 19, 2024
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

10/10 Excellent

Faris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of London hotels!
Amazing hotel, amazing people!
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Liked: Cleanliness
It’s the best hotel..!
Stayed 5 nights in Oct 2023

10/10 Excellent

feroz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top class, better than bulgari
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

hamad, pasadena

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Lindsey, Slough

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great hotel but room was very poor for the price!
Stayed 1 night in Apr 2023

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Jan 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 Excellent

Mary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Aug 2022

6/10 Okay

Jose Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Stayed 4 nights in Jul 2022

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022

8/10 Good

JL

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Mandarin Oriental Hyde Park, London on Feb 20, 2022
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mandarin Oriental Hyde Park, London on Feb 3, 2022
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022
Response from Mandarin Oriental Hyde Park, London on Jan 9, 2022
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
Stayed 1 night in Jan 2022
Response from Mandarin Oriental Hyde Park, London on Jan 9, 2022
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that it is extremely noisy if you happen to be on the street side
Stayed 5 nights in Dec 2021
Response from Mandarin Oriental Hyde Park, London on Dec 21, 2021
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, impeccable service.
Stayed 1 night in Dec 2021
Response from Mandarin Oriental Hyde Park, London on Dec 13, 2021
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Good

jaroslaw

Stayed 4 nights in Oct 2021
Response from Mandarin Oriental Hyde Park, London on Nov 22, 2021
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Hina

Traveled with partner
Liked: Staff & service
Stunning hotel with amazing service.
Stayed 1 night in Oct 2021
Response from Mandarin Oriental Hyde Park, London on Nov 22, 2021
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

abdulla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Mandarin Oriental Hyde Park, London on Nov 22, 2021
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Good

helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Mandarin Oriental Hyde Park, London on Nov 22, 2021
Dear David Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
The entire staff is exceptionally nice and goes out of their way to help.
Stayed 1 night in Sep 2021
Response from Mandarin Oriental Hyde Park, London on Nov 22, 2021
Dear Anne Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Richard Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Carmen Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in London
With the hassle of travelling abroad we decided on a stay in England, and this is the place to go, you cannot want for anything! Every wish is covered, and the staff are amazing! Cannot recommend enough
Stayed 2 nights in Sep 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Carl Thank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Zain hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Bernard hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Good

Raj

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent service. Will return back soon
Stayed 1 night in Jul 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Raj hank you for your review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and Exceptional
Every aspect of the stay was outstanding. Of particular note was the exceptional staff efficiency, friendliness and care.
Stayed 1 night in Jul 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Stuart Thank you for your review following your visit for afternoon team at Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, wonderful service.
Stayed 1 night in Jun 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Guest Thank you for your review following your visit for afternoon team at Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Tube next door walking distance to centre and next to the park
Stayed 1 night in May 2021
Response from Mandarin Oriental Hyde Park, London on Nov 23, 2021
Dear Reviewer Dear Guest Thank you for your review following your visit for afternoon team at Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Great Hotel, great location for our business trip, in room dining was amazing
Stayed 2 nights in Apr 2021
Response from Simon on Apr 27, 2021
Dear Robert, Thank you for staying with us and thank you for the great feedback. Looking forward to welcoming you back soon. Kind regards, Simon Yang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Nancy, Seattle WA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Wonderful service and restaurant
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing experience. This hotel literally thought of everything! I went with my wife and 7month old baby and the attention to detail was excellent and they made so much effort with my wife and baby. Also had a meeting here so it was excellent venue for that too. Definitely will be back.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place to stay when in London. Great service, amazing food and the location is perfect!
Stayed 2 nights in Feb 2020

10/10 Excellent

Lian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in London
Stayed 2 nights in Feb 2020

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Just a fantastic experience from checkin to checkout
Stayed 1 night in Feb 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Very impressed with level of service and attention.
Stayed 1 night in Feb 2020