Front of property

Reviews of Mercure London Bridge

4 out of 5
Mercure London Bridge
71-79 Southwark Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 392 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dale

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both coffee machines werent working in the morning for a time
Stayed 1 night in Apr 2024
Response from MLB Team on Apr 24, 2024
Dear Dale,Thank you for sharing your feedback following your recent stay at Mercure London Bridge. We appreciate your input, as it helps us improve our services.We apologize for the inconvenience you experienced with our coffee machines not working properly in the morning. Please be informed that occasionally, we need to empty the coffee ground bin or add fresh milk to the machine, which may have caused the temporary disruption in service.Your comments have been noted, and we will take steps to ensure a smoother coffee experience for our guests in the future.Despite this setback, we hope that you enjoyed the rest of your stay with us and that we will have the opportunity to welcome you back for a more seamless experience.Warm regards,MLB Team

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from MLB Team on Apr 9, 2024
Dear Keith,Thank you so much for taking the time to leave us a fantastic 5 out 5 review on Expedia! We truly appreciate your feedback.We're delighted to hear that you had a wonderful experience during your stay at Mercure London Bridge. If there's anything specific that stood out to you or any aspect of your visit that you particularly enjoyed, please feel free to let us know. Your insights help us continually improve and provide the best possible service to our guests.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,MLB Team

10/10 Excellent

Genevieve

Stayed 1 night in Feb 2024
Response from MLB Team on Mar 21, 2024
Dear Genevieve,I wanted to extend my sincerest gratitude for taking the time to leave us a glowing 5-star rating on Expedia. Your feedback means the world to us, and we are thrilled to hear that you had such a wonderful experience with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic experience!Warm regards,MLB Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chloe Delattre, Operations Manager on Feb 9, 2024
Dear Guest,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chloe Delattre, Operations Manager on Feb 9, 2024
Dear Thomas,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Chloe Delattre, Operations Manager on Feb 9, 2024
Dear Christine,Thank you so much for rating us a perfect 10/10! Your positive feedback is greatly appreciated, and we're delighted to hear that you had an excellent experience during your stay with us. We hope to have the pleasure of welcoming you back soon for another outstanding visit.Thank you for choosing our hotel!MLB Team

6/10 Okay

Verified traveler

Business traveler
Stayed 5 nights in Dec 2023
Response from Chloe Delattre, Operations Manager on Dec 29, 2023
Dear Guest,We appreciate your feedback and the time you took to share your thoughts. If there are any specific details you would like to share or suggestions for improvement, please feel free to reach out to us directly. Your insights are important to us, and we hope to have the opportunity to better meet your expectations in the future.Kind regards,

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Hotel were great and very helpful an the hotel was great nice clean, well decorated, more than enough for one night. Our issue was the Marco Pierre Whites and the bar staff. We ate there because of the time and myself being Diabetic needed to eat. The bar staff had no personality were quite miserable as though they did not want to be there, we ordered around 7:15 and had to wait 30mins for a drink and ro get our starters. The mains came out and i had ordered onion rings extra, which came out burnt. But i was not impressed with the food, i expected better. The chips seemed as though they were frozen, as did the onion rings, My wife had a glass that was dirty and her Lasagne again seemed to have gone through a microwave because when of how hot it was and by the time she had finished the bottom of the dish was atill hot. Although we had to chase food and drinks because we felt the service was poor, we had to return the onion rings at no point did any member of staff, offer an apology, also we were only offered one menu when it became apparent that there was an Al le carte menu NEVER eating there again.
Stayed 1 night in Dec 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Stewart,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and are pleased to hear that you found the accommodations to be great and the team helpful.However, we sincerely apologise for the experience you had at Marco Pierre White Restaurant. We understand the importance of providing excellent service, and it is clear that we fell short of your expectations on this occasion.We take your comments seriously and have shared them with our restaurant and bar management team to address the issues you raised. We will be conducting a thorough review of our food preparation and service processes to ensure that incidents like the ones you described are not repeated in the future. It is disappointing to hear about the quality of the food and the lack of prompt service.Your feedback is concerning, and we apologise for any inconvenience caused. We value your input as it helps us identify areas for improvement.We hope you'll consider giving us another chance in the future. If you decide to visit us again, we will do our utmost to provide you with a much-improved experience.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Warm regards,

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chloe Delattre, Operations Manager on Dec 29, 2023
Dear Cathleen,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay with us at Mercure London Bridge. Our team works hard to provide excellent service, and we are thrilled that it made a positive impact on your experience. Your kind words are truly appreciated, and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat guest
I really like this hotel it's small in a great location. The staff are friendly and knowledgeable people that can get you to your destinations in the easiest wsy. Location is an easy to any place that you want to see (main sites), great area for coffee, restaurants, anf the Tate Modern museum is across the street bus line is right out front, there's very little to dislike about this hotel and its location. Would become a repeat offender easily.
Stayed 3 nights in Nov 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Elizabeth,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and appreciate your kind words about our hotel.It's fantastic to know that our location is convenient for exploring various attractions. We're delighted that our team's friendliness and knowledge added to your positive experience. The proximity to coffee shops, restaurants, and the Tate Modern museum is indeed a plus, and we're glad you found the area to be enjoyable.We value your loyalty as a repeat guest, and it's always a pleasure to welcome you back. If there's anything specific you'd like to share or suggest for an even better experience in the future, please feel free to let us know.We look forward to hosting you again on your next visit!Best regards,

6/10 Okay

Max

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Chloe Delattre, Operations Manager on Dec 29, 2023
Dear Max,We appreciate your feedback and the time you took to share your thoughts. If there are any specific details you would like to share or suggestions for improvement, please feel free to reach out to us directly. Your insights are important to us, and we hope to have the opportunity to better meet your expectations in the future.Best Regards,

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
My daughter and I were staying at the hotel as it was her hen do on the Saturday. The stay was great. I have stayed before so the hotel was my first thought of where to stay. Staff were very helpful and friendly. The breakfast was brilliant, loads of choice and reasonably priced. And when we returned on the Saturday night there was a nice surprise of a slice of cheesecake on a plate that said congratulations and 2 flutes with a small bottle of prosecco. Really nice thought.
Stayed 2 nights in Nov 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Jackie,Thank you for choosing to stay with us and for sharing your delightful experience! We're honoured to have been a part of your daughter's hen do celebration, and we're thrilled to hear that your stay was perfect.It warms our hearts to know that our team was able to contribute to your positive experience by being helpful and friendly. We are also pleased that you enjoyed the breakfast with its variety and reasonable pricing.Celebrating special occasions is important, and we are delighted to have added a nice touch to your daughter's hen do.Thank you for being a returning guest, and we hope to have the pleasure of welcoming you back for future stays. If there's anything more we can do to enhance your experiences, please don't hesitate to let us know.Best wishes to your daughter on her upcoming wedding!Warm regards,

6/10 Okay

Luke

Business traveler
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Luke,Thank you for taking the time to share your experience with us at Mercure London Bridge.We hope to see you again in the new year!Kind regards,

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , close to the Globe Theatre and Borough Market
Stayed 1 night in Nov 2023
Response from Chloe Delattre, Operations Manager on Dec 29, 2023
Dear Stuart,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our location and had a great stay with us at Mercure London Bridge. Our team works hard to provide excellent service, and we are thrilled that it made a positive impact on your experience. Your kind words are truly appreciated, and we look forward to serving you again in the future.Kind regards,

4/10 Poor

Nigel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Underwhelming
We had a family room for 4 people, you would think 2 pillows each would be provided but no. Prior to arrival, my phone request for some room decoration for my teenage daughters birthday was met with enthusiasm on the phone. Alas no decoration was made on arrival. Breakfast... We were asked to wait 10 minutes when we came to the breakfast lounge. After waiting and being seated, there was subsequently not enough breakfast items to construct a breakfast from the buffet. We were left standing with other guests, plates in hands, with no apology or explanation. Items then came sporadically but hardly plentiful.
Stayed 1 night in Oct 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Nigel,Thank you for taking the time to provide us with your feedback. We sincerely apologise for the underwhelming experience you had during your stay, and we appreciate you bringing these issues to our attention.It is disheartening to hear that the provision of pillows for your family room fell short of expectations. We understand the importance of such details for a comfortable stay, and we apologise for any inconvenience caused.Regarding the breakfast experience, we apologise for the inconvenience you faced with the wait time and the lack of sufficient breakfast items. This is certainly not the level of service we aim to provide, and we will be reviewing our breakfast service to ensure improvements are made.Your feedback is invaluable to us, and we assure you that your comments will be shared with the relevant teams for a thorough review. We understand that these issues impacted your overall experience, and for that, we sincerely apologize.If you decide to give us another opportunity, we will do our utmost to ensure a much-improved stay.Thank you for your understanding.Kind regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Chloe Delattre, Operations Manager on Dec 29, 2023
Dear Nicole,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay with us at Mercure London Bridge. Our team works hard to provide excellent service, and we are thrilled that it made a positive impact on your experience. Your kind words are truly appreciated, and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one minor comment--the water bottle, used to request/suggest use of your filtered water system had droplets of water in it....this is a breeding ground for germs and a turn off. Perhaps you want to swap out dry bottles form slightly wet ones? Very minor and didn't effect me as I always carry my own water bottles
Stayed 3 nights in Oct 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Randi,Thank you for taking the time to share your feedback, and we're delighted to hear that you had an excellent experience during your stay. Your perfect score means a lot to us, and we appreciate your support.We appreciate your attention to detail and the constructive feedback about the water bottles used to suggest the use of our filtered water system. Your point about droplets in the bottles is well noted, and we will review our procedures to ensure that bottles are presented in a more hygienic manner.Your understanding and positive approach are commendable, and we're glad to hear that this minor issue did not significantly impact your stay. We're grateful for your suggestion, as it helps us continually improve our services.Thank you for choosing to stay with us, and we hope to welcome you back for another excellent experience in the future. If you have any further comments or suggestions, please feel free to share them with us.Warm regards,

4/10 Poor

Michele

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our shower completely flooded our room. We could hardly move as the room was so small. The air conditioning didn’t work & the noise kept us up all light!
Stayed 1 night in Oct 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Michele,We sincerely apologise for the challenges you faced during your recent stay with us. Your experience falls short of the standard we strive to provide, and for that, we are truly sorry.We take your feedback seriously, and we will be investigating the root causes of these issues to ensure they are addressed promptly. It is our priority to provide comfortable and functional accommodations for our guests, and it's clear we fell short in your case.We understand the importance of a good night's sleep, and the noise issue you encountered is unacceptable. Our team will be reviewing our procedures to identify the source of the disturbance and implement measures to prevent its recurrence.We sincerely appreciate your honest feedback, as it helps us identify areas for improvement. If there's anything specific you would like to discuss or if there's a way we can make amends for your experience, please feel free to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Kind regards,

2/10 Terrible

Fahar

Stayed 1 night in Oct 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Fahar,Thank you for taking the time to share your experience with us at Mercure London Bridge.We hope to welcome you again in the new year.Kind regards,

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
9 minute walk to Southwark tube station. Easy access to downtown. For a non heritage building, the elevator is tiny… max 3 persons, creating a log jam in mornings. Bed was far too soft for me with terrible pillows. The room was fine with plenty of hot water in the bath!
Stayed 7 nights in Sep 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Richard,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are glad to read that our location was convenient for you during your time in London.We are sorry to read that our beds were not to your likings and we hope to welcome you again in the new year to provide you with the service you deserve.Kind regards,

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London hotel standout Mercure London Bridge
Exceptional hotel, exceptional staff, fabulous location, food was good, its not a big hotel which is nice, there is a comfortable lounge area to sit and I did some work there as the lighting was better than in the room. The staff are stand outs, everyone of them went out of their way to help people. I could not fault this hotel.
Stayed 3 nights in Oct 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Julie,Thank you so much for taking the time to share your positive experience with us! We are absolutely thrilled to hear that your stay at Mercure London Bridge was exceptional and that you found our team, location, and facilities to be outstanding.It's wonderful to know that our team went out of their way to assist you and that you enjoyed the comfortable lounge area for work. We strive to create a welcoming and accommodating environment for our guests, and your feedback is truly rewarding.We appreciate your kind words about the food, the size of the hotel, and the overall experience. Your perfect score and recommendation mean a lot to us.Thank you for choosing Mercure London Bridge, and we look forward to welcoming you back on your next visit to London. If there's anything specific you loved about your stay or if there are areas where we can improve further, please feel free to let us know.Warm regards,

10/10 Excellent

Leanne M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 3 nights in Aug 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Leanne M,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are thrilled to read that you found our location convenient during your time in London.We hope to welcome you again in the new year!Kind regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Steve,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are thrilled to read that you had a great stay with us and we hope to welcome you again in the new year!Kind regards,

2/10 Terrible

Mark

Stayed 1 night in Aug 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Mark,Thank you for taking the time to share your experience following your stay at Mercure London Bridge.We hope to welcome you again in the new year,Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Anniversary few days in London, the reception staff were fantastic. The room was clean and very comfortable. We had nice, quiet room and slept well. Location is excellent.
Stayed 3 nights in Aug 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Michael,Thank you for choosing to celebrate your anniversary with us and for sharing your positive experience! We are thrilled to hear that you had a great stay in London and that our reception staff contributed to making your time with us fantastic.It is wonderful to know that you found your room clean and very comfortable, providing a peaceful and restful night's sleep. Additionally, we are delighted that you found the location to be excellent for your visit.We appreciate your perfect score and your kind words. It was our pleasure to host you for this special occasion.Thank you for taking the time to leave such a positive review. We hope to have the pleasure of welcoming you back for future celebrations or visits to London.Warm regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Karen,Thank you for taking the time to share your experience with us at Mercure London Bridge, we are thrilled to read that you had a great stay with us.We are looking forward to welcoming you again in the new year!Kind regards,

6/10 Okay

Sumana, Redmond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, nice bed, but poor air conditioning led to poor overall experience during sunny summer days.
Stayed 6 nights in Aug 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Sumana,Thank you for taking the time to share your experience following your stay at Mercure London Bridge.We are thrilled to read that our location was convenient for you during your stay and apologise for the inconvenience caused by our air cooling system in the room.We hope to welcome you again in the new year!Kind regards,

6/10 Okay

Mark

Stayed 1 night in Aug 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear MarkThank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year,Kind regards,

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Stayed 1 night in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Syed,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are glad to read that you had a great stay and are looking forward to welcoming you again in the new year.Kind regards,

10/10 Excellent

Caroline

Traveled with group
Liked: Amenities
Staff service was excellent . Very good breakfast
Stayed 2 nights in Aug 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Caroline,Thank you for taking the time to share your experience with us following your stay at Mercure London Bridge.We are glad to read that our team took great care of you and that you enjoyed our full English breakfast buffet.We hope to see you again very soon.Kind regards

10/10 Excellent

Sharon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convienient location, facilities within hotel were very good. Decor was lovely. Atmosphere quite calm and tranquil.
Stayed 2 nights in Aug 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Sharon,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your time at our hotel.It's fantastic that you found our location convenient and appreciated the quality of our facilities. We're also delighted that you liked the lovely decor and experienced a calm and tranquil atmosphere during your stay.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another excellent stay.Best regards,

6/10 Okay

Richard

Liked: Staff & service
Hotel staff very friendly but room was not worth the money paid
Stayed 1 night in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Richard,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly team. However, we are sorry to hear that you felt the room did not meet your expectations.If you could provide additional details or contact us directly, we would be grateful for the opportunity to better understand your experience and work towards enhancing our guests' satisfaction.Thank you for choosing to stay with us, and we hope to have the chance to improve your impression in the future.Best regards,

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure London Bridge is a nice and quiet hotel that is a short walk from the London Eye, Borough Market, The Shard, Big Ben, etc. The hotel is also close to multiple train stops. Olenka made sure our checkin experience extremely pleasant and welcoming. We appreciate her help and thank her for her warm personality. We would definitely stay here again if we wanted to be in this area. Watch my YouTube channel, Morgancita, for a room tour.
Stayed 6 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Morgan,Thank you so much for taking the time to share your wonderful experience at Mercure London Bridge! We are delighted to hear that you enjoyed your stay and found our location convenient for your time in London.It's fantastic to know that Olenka played a significant role in making your check-in experience pleasant and welcoming. We will be sure to pass along your kind words to her; she will be thrilled to hear that her warm personality left a positive impression on you.We appreciate your endorsement and are honoured that you would choose to stay with us again when in the area. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheers, Mercure London Bridge! We were kindly received by Esther at the front desk and found the room just as they promised with an extra set of twin beds for the kiddos. Pretty centrally located between London Bridge and the London Eye. We felt safe there and used it as a great jumping off point for our first ever London sight seeing trip.
Stayed 2 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Peter,We're thrilled to hear that you had a memorable stay with us and appreciate you taking the time to leave such a glowing review.It's wonderful to know that Esther provided you with a warm welcome at the front desk. Our team strives to create a welcoming and comfortable environment for our guests, and it sounds like Esther's efforts contributed to that.We're delighted that the room met your expectations. It's great to hear that our central location worked well for your sightseeing adventure.Ensuring the safety and well-being of our guests is our top priority, and we're pleased that you felt secure during your stay.Thank you for choosing Mercure London Bridge, and we hope to have the pleasure of welcoming you back for another memorable visit in the future!Best regards,

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not that great at all, but overall we had a good experience there.
Stayed 3 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Erica,Thank you for taking the time to share your feedback following your stay at Mercure London Bridge. We appreciate your review and are pleased to hear that overall, you had a good experience during your stay with us.We apologise if the breakfast did not meet your expectations. Your feedback is valuable to us, and we will certainly review our breakfast offerings to ensure improvements are made where necessary.We're glad that, despite the breakfast, you had a positive experience. If there's anything else you'd like to share or if there are specific areas where we can further improve, please feel free to let us know.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

8/10 Good

MICHELE

Stayed 3 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear MICHELE,Thank you for taking the time to share your experience with us at Mercure London Bridge.We hope to welcoming you again in the new year!Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Guest,Thank you for this fantastic review and for taking the time to share your experience following your stay at Mercure London Bridge.We hope to welcome you again very soon!Kind regards

8/10 Good

Anecita Gonzales

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Anecita Gonzales,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Anna,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Chloe Delattre, Operations Manager on Dec 30, 2023
Dear Guest,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Craig,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The hotel is in a great position, only 15 min. walk from London Bridge tube station. Shops and restaurants are nearby. The river can be reached in 5 mins. Staff at the hotel were very friendly and helpful. Everywhere is very clean. Our room was well serviced. Breakfast was very good, hot food well cooked. Plenty of choice. We would highly recommend this hotel .
Stayed 2 nights in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear David,Thank you for taking the time to share your positive experience at Mercure London Bridge and we appreciate your perfect rating!It's fantastic to know that our hotel's location worked well for you. We're thrilled that you found our team to be very friendly and helpful, and we'll be sure to pass on your compliments.We take pride in maintaining a clean and well-serviced environment, and we're glad to hear that your room was well taken care of. It's also wonderful that you enjoyed our full English breakfast buffet.Thank you for highly recommending our hotel. We truly appreciate your endorsement and look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Pippa

Stayed 1 night in Jul 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Pippa,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are glad to read that you had a great stay and we are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

Shawn

Stayed 3 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Shawn,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

Wendy Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I recently visited London and stayed at this hotel and fell in LOVE. The staff, decor, restaurant etc…everything was on point and I look forward to staying here again one day.
Stayed 5 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Wendy Elizabeth,Thank you so much for taking the time to share your wonderful experience following your stay with us. We are thrilled to hear that you and your family fell in love with Mercure London Bridge during your recent visit to London.It's heartening to know that everything met your expectations and was on point. We truly appreciate your kind words, and we look forward to the day when we can welcome you back for another fantastic stay.If there's anything specific you enjoyed or if you have any suggestions for us to make your next visit even more memorable, please feel free to share. We value your feedback and are committed to providing excellent service.Thank you again for choosing Mercure London Bridge. We can't wait to host you again in the future!Best regards,

10/10 Excellent

Anne Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for our stay. It was conveniently located but just enough out of the busiest areas. Staff was always courteous and helpful. Plenty of great dining options within walking distance.
Stayed 7 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Anne Marie,Thank you for sharing your positive experience following your stay with us! We're delighted to hear that Mercure London Bridge was perfect for your stay.It's fantastic that our convenient location suited your preferences. We're also pleased to learn that our team provided excellent service, which is our top priority.It's great to know that you found plenty of great dining options within walking distance. We strive to offer a comfortable and enjoyable stay, and it sounds like we succeeded in meeting your expectations.Thank you for choosing Mercure London Bridge. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Best regards,

10/10 Excellent

Belle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our experience.
Stayed 2 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Belle,Thank you for taking the time to share your experience with us at Mercure London Bridge. We are thrilled to read that you had a great stay and we hope to welcome you again very soon.Kind regards,

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear Leonardo,Thank you for taking the time to share your experience with us at Mercure London Bridge.We are looking forward to welcoming you again in the new year!Kind regards,

10/10 Excellent

Peyton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything we could ask for... Great location to stay to visit multiple Royal attractions! Love London!
Stayed 2 nights in Jun 2023
Response from Chloé Delattre, Operations Manager on Dec 30, 2023
Dear PeytonThank you for taking the time to share your experience with us at Mercure London Bridge.We are thrilled to read that you found our location convenient during your time in London and we hope to welcome you again very soon!Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised by this property, having stayed at a few Mercure hotels over the years I was not expecting much, but this one was fabulous great bar and restaurant plus rooms have been updated with really good quality bathrooms. Happily stay here again
Stayed 2 nights in May 2023
Response from Chloé Delattre, Operations Manager on Dec 31, 2023
Dear Daniel,Thank you for taking the time to share your wonderful experience following your stay at Mercure London Bridge! We're thrilled to hear that you were pleasantly surprised by our property. It's fantastic to know that you found our bar and restaurant great, and that you appreciated the updated rooms with high-quality bathrooms.Your positive feedback is truly appreciated, and we're delighted that we exceeded your expectations. We look forward to the pleasure of welcoming you back for another fabulous stay whenever your travels bring you our way.If you have any specific preferences for your next visit or if there's anything else we can do to make your stay even more enjoyable, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again.Best regards,