Comment from Hotel Management
Oct 31, 2016 by Lisa Kearney, Hotel Management
Thank you for taking the time to share your fantastic feedback.
Our location is perfectly positioned to explore the neighbourhood of Kensington and Chelsea, the local shopping district which is excellent at this time of year. Easy access to Earl’s Court and Gloucester Road tube stations also allow for convenient access to the city centre and beyond.
Customer care is among our highest priorities and your feedback is hugely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel.
I am delighted you were able to take advantage of the complimentary drinks in the fridge, tea, Nespresso coffee machine and luxury toiletries.
The handy smartphone comes with our compliments, keeping you connected to your world with local or international calls to selected countries and internet access with 3G data free of charge.
I look forward to welcoming you back in the very near future.