Ratings based on 1,239 Verified Reviews

3.8 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Great location next to Paddington Station

Posted Jan 30, 2017
Pros: Great location, good room facilities
Cons: Asking the cleaning staff to not be so noisy!
Good value hotel right next to Paddington Station. I had an executive room which was a good size and had a complimentary coffee machine, bottled water and good tea/coffee facilities. I couldn't get the TV or Radio to work unfortunately. The bathroom was very small, however had a decent shower, nice toiletries provided and good hairdryer. Despite triple glazing I could hear the trains very loudly, which started early in the morning. However I believe what woke me up was that my room (106) was right next to the cleaning staff's room and they were constantly banging around and talking loudly from 7am in the morning - this woke me up and also stopped me from getting back to sleep. The breakfast, in Garfunkels, was fine - small portions but nicely cooked. I would stay here again due to proximity to Paddington however avoid a room near the cleaning staff facilities!
Comment from Hotel Management
Feb 1, 2017 by Sonya Young, Hotel Management
The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star contemporary boutique hotel. I am delighted you found your stay good value and perfectly located. Your comments on the housekeeping team in the room next-door are well received and this has been addressed. I can assure you this will not recur in the future. Thank you for taking your precious time to review your recent stay with us. Kind regards, Sonya Young Operations Director
5 out of 5
Recommended
for Everyone
by A verified traveler

well maintained hotel with friendly staff

Posted Jan 28, 2017
Location: walking distance to little venice and canals , right next to paddington station
well maintained hotel with friendly staff , good if you are looking at staying in that part of London
Comment from Hotel Management
Feb 1, 2017 by Operations Director , Hotel Management
Thank you for taking the time to review your 5 star feedback. The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star contemporary boutique hotel. I am delighted you found the hotel well maintained, staff friendly and ideally located. We look forward to welcoming you back. Kind regards, Sonya Young Operations Director
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Midwest

Posted Jan 22, 2017
Pros: Proximity to Paddington Station
Location: Directly across from Paddington Station
Very comfortable and convenient. Staff was very friendly and helpful.
Comment from Hotel Management
Jan 24, 2017 by Operations Director, Hotel Management
Thank you for taking your precious time to review your recent stay with us. I am delighted our location on the doorstep of Paddington station was well suited for your visit. Your comments on the comfort and convenience along with the friendly and helpful team are very well received. We look forward to welcoming you back. Best wishes, Sonya Young Operations Director
4 out of 5
by Lee

Heathrow Location

Posted Jan 20, 2017 on Hotels
Great location, 15 mins from heathrow by train and you are in the hotel. Small rooms. A little noisy but ok.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for taking your time to review your recent stay with us. It is a pleasure to hear you found the hotel perfectly located on the doorstep of Paddington Station. Perfectly positioned for your trip on the Heathrow express just 15 minutes from Heathrow airport. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director
3 out of 5
by A verified traveler

Convenient hotel

Posted Jan 17, 2017 on Hotels
Good location and transportation. But the room was small. Nice and friendly staffs .convenience
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking your precious time to review your recent stay with us. Situated just a few minutes from Paddington Station, the Mercure London Paddington Hotel has excellent transport links that whisk you straight to mythical London sights like Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. We strive to ensure all guests have a memorable positive experience. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director
4 out of 5
by Kenneth

Convenient location for Paddington

Posted Jan 7, 2017 on Hotels
Needed a place to stay before catching a flight from Heathrow. Very convenient location close to Paddington Station and Heathrow Express service. Check-in and out was quick and efficient, and the staff were friendly welcoming. Unfortunately the elevator went out of service just after check-in and was still broken at check-out... on the plus side, good for cardio, but still an inconvenience (hence the 3 rating for Property Service and Condition). Breakfast (in the adjacent restaurant) was very good, with a wide selection and efficient, courteous service.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Situated just a few minutes from Paddington Station, the Mercure London Paddington Hotel has excellent transport links that whisk you straight to mythical London sights like Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. But you can also easily walk to Hyde Park, Oxford Street and Marble Arch, or to Notting Hill Gate and Kensington. Thank you for your honest feedback. We look forward to welcoming you back in the near future. Kind regards, Sonya Young Operations Director
3 out of 5
by JuanGodofredo

Convenient

Posted Dec 30, 2016 on Hotels
Small room
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for taking your time to rate your recent stay. We do hope to have the pleasure of welcoming you back in the very near future. Kind regards Sonya Young Operations Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Mercure Hotel

Posted Dec 14, 2016
Pros: Location and cleanleness of the rooms.
Cons: I have nothing to say that would have made our stay at the hotel better. For us, it was a great place to stay.
Location: The hotel is just steps from the Paddington tube and train station. Lots of restaurants and pubs close to the hotel. Safe area.
Our room had recently been upgraded and was very pleasant but very small. The bathroom was very small too, but had been upgraded. The room was very clean, the bed was very good and the bathroom was cleaned and spotless everyday. The location next to Paddington Station and tube station more than made up for the small sized room. There are lots of restaurants and shopping on the street and the area felt very safe even at night. I would recommend this hotel. The staff were friendly and helpful at all times. We would definately stay at this hotel again.
Comment from Hotel Management
Dec 15, 2016 by Sonya Young, Hotel Management
Situated just a few minutes from Paddington Station, the Mercure London Paddington Hotel has excellent transport links that whisk you straight to mythical London sights like Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. You can also easily walk to Hyde Park, Oxford Street and Marble Arch, or to Notting Hill Gate and Kensington. Thank you for your kind comments on the cleanliness of the bedrooms. I am delighted you would have no recommendations to have improved your stay. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Very convenient location

Posted Dec 4, 2016 on Wotif
Pros: Only two minutes walk to Paddington station. Excellent staff. Although situated in an extremely busy area, the rooms are sound proof.
Location: Very easy to travel to any part of London. Ideally located if arriving and departing by the Heathrow express.
Attentive and friendly staff. Value for money. Took the Heathrow express and arrived earlier than the prescribed check-in time but the friendly staff said that's no problem as a room was available.
Comment from Hotel Management
Dec 9, 2016 by Sonya Young , Hotel Management
The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star contemporary boutique hotel. Situated just a few minutes from Paddington Station, the Mercure London Paddington Hotel has excellent transport links that whisk you straight to mythical London sights like Trafalgar Square, Covent Garden, Buckingham Palace or the Houses of Parliament and Big Ben. All London’s famed museums, art galleries and shops are accessible from our centrally located establishment. But you can also easily walk to Hyde Park, Oxford Street and Marble Arch, or to Notting Hill Gate and Kensington. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Easy access to transportation and several restaura

Posted Dec 2, 2016
Pros: Ease of transportation and close to large park for exercising
Location: Right by Paddington Station and great if you like running. Hyde Park is a short jog away.
Enjoy London with ease of finding hotel by local transportation
Comment from Hotel Management
Dec 5, 2016 by Sonya Young, Hotel Management
Thank you for taking your precious time to review your recent stay with us. It is a pleasure to receive your fantastic feedback. The Mercure London Paddington Hotel offers you the convenience of a central location next to Paddington Station and the comfort of an elegant 4 star contemporary boutique hotel. I am delighted you thoroughly enjoyed your stay and found the access easy to transportation around the city and beyond. We look forward to welcoming you back in the very near future. Kind regards, Sonya Young Operations Director