Meeting facility
Check availability

Reviews of Millennium Gloucester Hotel London Kensington

4 out of 5
Millennium Gloucester Hotel London Kensington
4-18 Harrington Gardens, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 622 out of 1511 reviews" "
Rating 8 - Good. 446 out of 1511 reviews" "
Rating 6 - Okay. 223 out of 1511 reviews" "
Rating 4 - Poor. 112 out of 1511 reviews" "
Rating 2 - Terrible. 108 out of 1511 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

George, Kennesaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, but it is in need of a renovation soon. The hairdryer installed in the bathroom is out of order (we found a dryer in a drawer after we reported the failed one); the 110 volt power plug above the desk doesn’t work; the heating and cooling system wasn’t optimal for the month of April (the staff said it was too early to activate cool air, and provided us a portable unit to help cool off a too warm room).
Stayed 3 nights in Apr 2024

10/10 Excellent

Lesbia

Liked: Cleanliness, property conditions & facilities
Everything good.
Stayed 1 night in Apr 2024

10/10 Excellent

romualdo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in excellent location
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your concierges were wonderful - especially Ali and Darko Cekov.
Stayed 7 nights in Feb 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. The room was good. However, we were a ittle disappointed that the window was dirty, and we couldnt look out of it very well.
Stayed 1 night in Apr 2024

10/10 Excellent

Rene Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaa
Stayed 4 nights in Apr 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A great location for visiting London, but very disappointing quality of furnishings and amenities in the rooms. This property is in GREAT need of modernization and re-modeling! One notable example was how the "marble" tiles around the bath were peeling off, exposing the rough tiles underneath. Again, quite disappointing..
Stayed 2 nights in Apr 2024

8/10 Good

steffan, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money in terms of location and access. It is a very solid and comfortable tourist class with a bit more hotel. Nice sized bathtub, and generally did the job very well. I would stay here again. Check-in staff were, BTW, very very nice!
Stayed 4 nights in Apr 2024

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and happy with the stay. Convenient location near the Underground tube station.
Stayed 9 nights in Mar 2024

8/10 Good

karsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and clean, sraff were helpful and polite, beds were very comfy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Emilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the location. hotel staff are friendly, helpful.. clean and comfortable.
Stayed 3 nights in Mar 2024

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location right next to the Gloucester Station was perfect for travel into London. Kensington Palace and Gardens are really close, there were two grocery stores less than a block away, and ample breakfast options less than a block away. Slight downsides were the courtyard of the hotel has a bar in it that played loud music one night (ended around 10PM though) and the shower/tube might be hard for some people to get into because it is elevated. Overall, would definitely stay here again and recommend it to other people.
Stayed 4 nights in Mar 2024
Response from Chris van Dam on Apr 3, 2024
Dear Todd,Thank you for your positive review and for choosing the Millennium Gloucester Hotel. We're pleased to hear that you found our location convenient and enjoyed the nearby amenities. Your feedback regarding the courtyard and shower/tub accessibility is noted, and we'll address these areas accordingly. We look forward to welcoming you back and appreciate your recommendation.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right at Gloucester tube station. A quick 15 minute walk to Hyde Park and Royal Albert Hall if you are seeing a show.
Stayed 3 nights in Mar 2024

10/10 Excellent

Pelumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room.
Stayed 1 night in Feb 2024

10/10 Excellent

Soran

Liked: Cleanliness, staff & service, property conditions & facilities
Proper Hotel building
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Soran,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Gary

Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in London, rooms were large and perfect for our family of 4
Stayed 2 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Ryan,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our great location and spacious rooms for your family. We hope to welcome you back soon for another wonderful stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Victoria,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to know that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Timothy, Bushkill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, friendly stuff. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Timothy,Thank you for your perfect rating and wonderful feedback about your recent stay at the Millennium Gloucester Hotel! We're delighted to hear that you enjoyed our great location, clean rooms, and friendly staff. We look forward to welcoming you back for another excellent stay in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Saeed

Liked: Cleanliness, staff & service
Excellent area
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Saeed,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our convenient location.We hope to welcome you back soon for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service
Good location and comfortable, clean rooms
Stayed 4 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Lorraine,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our convenient location and comfortable, clean rooms. We hope to welcome you back soon for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Rachael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only issue was with the air con unit. Great staff and room
Stayed 3 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Rachael,Thank you for your perfect rating and positive feedback! We're pleased to hear that you enjoyed our great location, staff, and room. We apologize for any inconvenience caused by the air conditioning unit and appreciate your understanding. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral Manager Millennium Gloucester Hotel

10/10 Excellent

kwaku

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, nice gym as well would recommend
Stayed 3 nights in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Kwaku,Thank you for your perfect rating and positive feedback! We're delighted you enjoyed the friendly and helpful staff, as well as our gym facilities. We appreciate your recommendation and look forward to welcoming you back soon to the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, good value for money, staff were very helpful
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Elaine,Thank you for your perfect rating and wonderful feedback! We're thrilled you found our location convenient, our prices reasonable, and our staff helpful. We can't wait to welcome you back for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Greeted from taxi by concierge and guided to disabled access. Checkin fine, the room was lovely but extremely hot with air conditioning fixed on full. Asked room service for help but she said it was broken, she said someone would come, they didn’t. I went down to reception asked for help, no one came, rang down, no one came. After 1 hour I want down again and was moved rooms. The room was clean but a bit of a downgrade from the previous one, no dressing gowns, tissues, water, hairdryer. I had to ask for breakfast tea and de caff coffee. Didn’t make a fuss as we had dinner booked before going to the Albert Hall. On leaving the concierge were very helpful, storing our luggage. When we returned to collect it later the concierge kindly charged my phone for me. Hopefully we will get to visit again without problems.
Stayed 1 night in Mar 2024

6/10 Okay

CONSTANTIN

Traveled with partner
Liked: Staff & service, property conditions & facilities
I really like the location and so easy to get to the Gloucester Road Station-Also probably one of the best breakfast buffet and congrats for this!!! I don't want to get in too many details -overall a good stay-maybe just please, please clean the elevators!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ahamefula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness
Stayed 4 nights in Mar 2024

6/10 Okay

Jenny

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Reception looks welcoming but the rooms need a refurb - poor maintenance. Cleaning needs improvement - check the inside of the lift doors! My sisters room had no tv remote; it appears the reason for that is the tv didn’t work!
Stayed 1 night in Feb 2024

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good but the room smaller than the mentioned in the website and i didn’t get the benefits
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection located, great for a weekend in London. Next to a tube station and very walkable as well. The room was a great size and comfortable. It was a good solo stay. I didn’t eat at the hotel so can’t comment on restaurants or bars
Stayed 3 nights in Feb 2024

4/10 Poor

Aeryn

Traveled with partner
Disliked: Staff & service
.
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalind

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Rosalind,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris van Dam on Mar 27, 2024
Dear Juan,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to know that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Kate

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Kate,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral Manager Millennium Gloucester Hotel

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Mohammed,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

2/10 Terrible

Andrew

Traveled with partner
Disliked: Staff & service
Didn't have a chance to stay as i booked the wrong date the hotel wouldnt change my booking ,my son was intensive care in hospital they wasn't intrested ,enjoy the money.
Stayed 2 nights in Feb 2024

6/10 Okay

Alexandru

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall my experience was average. The location of the hotel was good, it looked nice, room was spatious, staff were mostly polite and helpful, breakfast was good but the room was also dirty around the window, the window didn't fully close and there was a draft in the room. The room also had no heating and the hotel provided a portable heater. I don't know if that's a common occurence in London hotels and it wouldn't have been a big deal, but me and my wife recognised the heater instantly, it was a very cheap model that we previously owned and ended up throwing away because of how dodgy it was. Throughout our stay it would often randomly smell like burning for no reason and we didn't feel safe leaving it on overnight. We tried turning it off at the outlet when we checked out and it tripped the breaker and killed all the lights & the TV. Our stay wasn't bad but it did not feel like we were staying in a 4 star hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful hotel clean food hood and rooms comfortable within easy reach of tube station
Stayed 1 night in Feb 2024

10/10 Excellent

Kaitlin, Sherborne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive experience! The hotel surprised us with a room upgrade, elevating my stay. The staff’s generosity made a lasting impression. While the gym was decent, it didn’t overshadow the overall fantastic service and upgraded accommodations.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohshin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Excellent Hotel. Ideally situated for the tube station.Cannot fault it. Will be using this Hotel for my next visit to the Capital.
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 4 nights in Feb 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,high standards throughout,
Stayed 1 night in Feb 2024

8/10 Good

Robin

Liked: Property conditions & facilities
Couldn't find any room service
Stayed 6 nights in Feb 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and such good value. The location is perfect, a very safe area and loads to do. Hotel rooms are very large and great to have a large bath!
Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, nice area. Rooms a bit dated but nothing major really.
Stayed 2 nights in Feb 2024

4/10 Poor

Andrew

Traveled with family
Disliked: Amenities, property conditions & facilities
Bar closed at 11pm, no water in the morning for toilet, shower or basin. Had to purchase bottled water to brush teeth. Half of the lifts were out of order and no stairs other than fire exit which exited on to street
Stayed 1 night in Feb 2024