- Liked: Cleanliness, property conditions & facilities
Clean but no sound proofing in room :(
The good things about the hotel included: it is located close (5 mins) to an underground station (Knightsbridge on the Piccadilly service); definitely clean with good amenities. The hotel restaurant was worth a return trip as the cuisine - Chinese - was tasty. However, overall hotel service could have been better: acknowledging persons standing while waiting to be served at reception that you’d soon attend to them is basic common courtesy and to be expected especially for the higher cost of the hotel rather than ignoring one’s presence. On the down side, unfortunately, there was no sound proofing - in our room anyway - and so all the street noise 12 floors up was quite loud, slamming corridor doors and patrons chatting and passing in the corridors prevented a comfortable night’s sleep. If you’re a light sleeper, you’d struggle in this hotel. The internet was weak at best with numerous pausing of movies and shows both on the television set in the room as well as our mobile devices and my iPad; a great disappointment and surprise considering we were in the middle of London. Otherwise, must honestly rate our stay as average - the rating propped up by the cleanliness and hotel room amenities. However, considering the nightly rate; the latter IS to be expected. Sadly, won’t stay again in a hurry.