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Reviews of The Biltmore Mayfair, LXR Hotels & Resorts

5 out of 5
The Biltmore Mayfair, LXR Hotels & Resorts
44 Grosvenor Square, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 109 reviews" "
Rating 8 - Good. 20 out of 109 reviews" "
Rating 6 - Okay. 9 out of 109 reviews" "
Rating 4 - Poor. 6 out of 109 reviews" "
Rating 2 - Terrible. 3 out of 109 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Milan

Stayed 2 nights in Jan 2024
Response from Edson Moreira - Director of Rooms on Feb 13, 2024
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 Good

ricardo

Stayed 5 nights in Dec 2023
Response from Edson Moreira - Director of Rooms on Jan 9, 2024
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 Excellent

Erich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
Stayed 2 nights in Dec 2023
Response from Edson Moreira - Director of Rooms on Dec 31, 2023
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 Good

Salah, SAFAT

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
Stayed 8 nights in Nov 2023
Response from Edson Moreira - Director of Rooms on Dec 5, 2023
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 Okay

Jean

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
Stayed 3 nights in Nov 2023
Response from Edson Moreira - Director of Rooms on Nov 13, 2023
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 Excellent

Jorge, PUNTA DEL ESTE

Stayed 5 nights in Oct 2023
Response from Edson Moreira - Director of Rooms on Nov 30, 2023
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 Excellent

Noam, san antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was perfect in location, service and cleanliness.
Stayed 7 nights in Sep 2023
Response from Edson Moreira - Director of Rooms on Sep 14, 2023
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 Excellent

Lucio

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Edson Moreira - Director of Rooms on Sep 5, 2023
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 Okay

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
Stayed 3 nights in Aug 2023
Response from Edson Moreira - Director of Rooms on Aug 24, 2023
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Poor

Sara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
Stayed 2 nights in Jul 2023
Response from Edson Moreira - Director of Rooms on Aug 6, 2023
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 Excellent

Sudesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2023
Response from Edson Moreira - Director of Rooms on Jul 31, 2023
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 Excellent

Rayyan

Stayed 8 nights in Jul 2023
Response from Edson Moreira - Director of Rooms on Aug 9, 2023
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 Okay

Jeetan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
Stayed 1 night in Jul 2023
Response from Edson Moreira - Director of Rooms on Jul 17, 2023
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Poor

Juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Edson Moreira - Director of Rooms on Jul 15, 2023
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 Okay

Omar

Traveled with partner
Liked: Property conditions & facilities
Meh
Stayed 6 nights in Jun 2023
Response from Edson Moreira - Director of Rooms on Jul 4, 2023
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jun 2023
Response from Edson Moreira - Director of Rooms on Jun 20, 2023
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 Okay

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Edson Moreira - Director of Rooms on Jun 18, 2023
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 4 nights in Jun 2023
Response from Edson Moreira - Director of Rooms on Jun 11, 2023
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 Terrible

Tsim

Disliked: Cleanliness, amenities, property conditions & facilities
I log a compliant
Stayed 9 nights in Apr 2023
Response from The Biltmore team. on May 1, 2023
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Response from Edson Moreira - Director of Rooms on Mar 23, 2023
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 Terrible

Juergen

Stayed 2 nights in Mar 2023
Response from Edson Moreira - Director of Rooms on Apr 10, 2023
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 Poor

martina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
Stayed 2 nights in Feb 2023
Response from Edson Moreira - Director of Rooms on Mar 6, 2023
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 Excellent

Anastasia

Stayed 1 night in Jan 2023
Response from Edson Moreira - Director of Rooms on Mar 6, 2023
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 Excellent

ANNETTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfortable beds and tasty breakfast.
Stayed 2 nights in Jan 2023
Response from Edson Moreira -Director of Rooms on Mar 6, 2023
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 Good

Abdolkarim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good location

10/10 Excellent

frederico, petrolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 Excellent

Hang Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. Quick check in and check out.
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 Terrible

Zoe

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

David

Stayed 6 nights in Oct 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 Good

Yurilyn, Santo Domingo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
Stayed 6 nights in Sep 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 Excellent

Laila

Stayed 4 nights in Sep 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 Excellent

Marcos, The Woodlands

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
Stayed 4 nights in Sep 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 Okay

Peter

Stayed 2 nights in Sep 2022

10/10 Excellent

Bassam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
Stayed 4 nights in Sep 2022
Response from Edson Moreira - Director of Rooms on Nov 4, 2022
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 Excellent

Daniel, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
Stayed 5 nights in Aug 2022

4/10 Poor

T

Stayed 1 night in Aug 2022

6/10 Okay

DARYL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
Stayed 1 night in Aug 2022

8/10 Good

Elizabeth, Kirkland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice large and comfortable rooms. Cleanliness was good but I found a lot of hairs in our room/bathroom and also during my dining experience. But great otherwise.
Stayed 3 nights in Jul 2022

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location, beautiful/spacious suite, delicious breakfast in nice indoor/outdoor café, cool bar, and relatively good value via Expedia booking for Mayfair area. Hotel is impeccably presented and amenities/services are 5 star. Bathroom comes with Toto washlet, heated marble floor, and very nice shampoo products (small issue is that some bottles are twist shut and impossible to open, which the hotel should address with their suppliers).
Stayed 4 nights in Jul 2022

10/10 Excellent

Rodecia

Stayed 6 nights in Jun 2022

6/10 Okay

Vida

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff not very accommodating.
Stayed 1 night in Jul 2022

10/10 Excellent

Elliot

Stayed 2 nights in Jun 2022

4/10 Poor

Kishore

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The air condition is very bad. I stayed 3 nights with no sleep. 3rd night they gave me another room to sleep around 3 am. That is also not good with air conditioning. the room is at 25 degrees centigrade. It is really high time for the air conditioner systems upgrade
Stayed 1 night in Jun 2022

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Brittany Jayde

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Biltmore is an ultra luxurious stay right in the heart of Mayfair, one of the most beautiful neighborhoods in London! The location is superb, placing you right in walking distance of fabulous shops, cafes, and historic sights. The service was second to none. Asif Bajwa, the Restaurant Manager, Alessandro, and Christopher at the front desk were the epitome of 5-star service. The Biltmore is clearly vision driven, and it was an absolute pleasure to stay here. We will stay again on our next trip to London.
Stayed 2 nights in Apr 2022
Response from The Biltmore Mayfair on Apr 27, 2022
Dear Brittany, Thank you so much for your generous review of The Biltmore Mayfair. We are so pleased that you enjoyed your stay with us and felt well looked after by our team. We look forward to welcoming you back when you are next in London. Best Wishes, The Biltmore Mayfair

8/10 Good

Nelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Amit Jaitly on Apr 19, 2022
Dear Jodie, Thank you for taking the time to leave a review of The Biltmore Mayfair, we are so pleased that you enjoyed your stay with us. We hope to welcome you back again soon! Best Wishes, The Biltmore Mayfair

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
Amaxing service. Wish they had spa facilities!
Stayed 4 nights in Mar 2022
Response from The Biltmore Mayfair on Mar 10, 2022
Dear Ayesha, Thank you for taking the time to leave feedback of The Biltmore Mayfair, we are so pleased to hear that you enjoyed your stay. We are always looking for ways to improve, so your feedback will be taken into consideration. We hope to welcome you back again soon. Best Wishes,