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Reviews of 11 Cadogan Gardens, The Apartments and The Chelsea Townhouse by Iconic Luxury Hotels

5 out of 5
11 Cadogan Gardens, The Apartments and The Chelsea Townhouse by Iconic Luxury Hotels
11 Cadogan Gardens, Knightsbridge, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 507 reviews" "
Rating 8 - Good. 117 out of 507 reviews" "
Rating 6 - Okay. 38 out of 507 reviews" "
Rating 4 - Poor. 18 out of 507 reviews" "
Rating 2 - Terrible. 10 out of 507 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fabulous!
Stayed 2 nights in Jan 2024
Response from Sarah on Apr 18, 2024
Dear Mark,Thank you very much for your great feedback!We really hope to welcoming you back soon again.All the best,Sarah

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing as well as the service. Two things were disappointing: no minifridge in the room and the restaurant was not so great. The service at the restaurant was disappointing as well as the breakfast selection.
Stayed 5 nights in Mar 2024
Response from Sarah on Apr 14, 2024
Dear Diego,Thank you very much for taking the time to write such a lovely review! We do provide mini fridges upon request and apologies if this was not communicated to you. We are also sorry that you were disappointment with our breakfast. Can you please give us some more details? We appreciate your feedback and hope to welcoming you in the near future again.All the best,Sarah

10/10 Excellent

Heide

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s as great as it ever was. I love this hotel. It’s my favorite in London!
Stayed 1 night in Mar 2024
Response from Sarah on Mar 29, 2024
Dear Heide,Thank you very much for taking the time to submit your feedback!We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again in the near future.All the best,Sarah

10/10 Excellent

annie-jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really is a fabulous hotel! The service is excellent, rooms excellent with a turn down service and the room always topped up with water and fresh towels. The breakfast was plentiful and with a great selection.
Stayed 2 nights in Mar 2024
Response from Sarah on Mar 29, 2024
Dear Annie-Jane,Thank you very much for taking the time to submit your feedback!We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again in the near future.All the best,Sarah

8/10 Good

Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable. There is a great vibe about this hotel. Most staff are extremely helpful. One thing to be mindful is that the complimentary gratuity can be charge to your card at the checkout without communicated, at least clearly, in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in tony Chelsea. Close to (60m walk) Pavilion Road (Ottolenghi Bakery, shops, bars, cafes). You pay for the location. Service at concierge was very professional. I felt safe as a solo female traveller in the area. Room was small but well-considered.
Stayed 4 nights in Mar 2024
Response from Sarah on Apr 14, 2024
Dear Shannon,Thank you very much for taking the time to write such a lovely review! We appreciate your feedback and hope to welcoming you in the near future again.All the best,Sarah

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very helpful l staff
Stayed 3 nights in Feb 2024
Response from Sarah on Mar 29, 2024
Dear Joseph,Thank you very much for taking the time to submit your feedback!We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again in the near future.All the best,Sarah

10/10 Excellent

JON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where excellent and property Keep well.
Stayed 5 nights in Feb 2024
Response from Sarah on Mar 29, 2024
Dear Jon,Thank you very much for taking the time to submit your feedback!We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again in the near future.All the best,Sarah

10/10 Excellent

Maria, Buenos Aires

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel in one of the most elegant boroughs of London. We love this area which is very quiet, not a place for bouget tourism, but if you wished to live as a londoner let's go to this hotel. And there is wonderful shoppping just two blocks from 11 Cadogan Gardens.
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023

8/10 Good

Emily

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
While there were several hiccups during the booking process and the initial room, the staff was incredibly dedicated to making it right and the trip ended well. Compliments to a very dedicated staff. Location is 10/10, get breakfast included, Hans’ is terrific, and enjoy exploring the area.
Stayed 4 nights in Dec 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely hotel, great position and excellent staff but whatever you do, don’t book Room 47, the single room in the Chelsea Townhouse unless you are profoundly deaf or an insomniac, because of the incredibly noisy extract just outside the window
Stayed 1 night in Nov 2023

4/10 Poor

Lars

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was worn out. Furniture needed to be replaced. Breakfast very limited and not tasty. Concierge service poor
Stayed 5 nights in Nov 2023

8/10 Good

JOANNE

Business traveler
Liked: Cleanliness, staff & service, room comfort
Beautiful, old well positioned hotel. Wonderful staff & service. The room was small with old fixtures and fittings and could do with provision of an expresso machine, eco friendly amenities and full length mirror, other than that it was perfect!
Stayed 2 nights in Nov 2023
Response from Sarah on Nov 14, 2023
Dear Joanne,Thank you very much for your lovely feedback.We hope to welcoming you in the near future again.Kind regards,Sarah

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sarah on Nov 14, 2023
Dear Margaret,Thank you very much for your lovely feedback.We hope to welcoming you in the near future again.Kind regards,Sarah

10/10 Excellent

W J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah on Oct 27, 2023
Dear Mr Fox,Thank you very much for your lovely feedback! We really appreciate it and are delighted that you enjoyed your stay The Chelsea Townhouse.We hope to welcoming you soon again!All the best,Sarah

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Staff very accommodating and helpful. Only one thing to mention was absence of fridge in room. It’s nice to put water in fridge to keep it cold overnight.
Stayed 2 nights in Oct 2023
Response from Sarah on Oct 27, 2023
Dear Eileen,Thank you very much for your lovely feedback! We really appreciate it and will make sure to add your preferences to your profile.We hope to welcoming you soon again!All the best,Sarah

10/10 Excellent

anthony

Stayed 4 nights in Oct 2023
Response from Sarah on Oct 17, 2023
Dear Anthony,Thank you very much for your amazing feedback!We really appreciate it and hope to welcoming you soon again.Wishing you a lovely day.Kind regards,Sarah

4/10 Poor

MIKE

Disliked: Staff & service, amenities, property conditions & facilities
Average and poor services. Don't believe the senior management team really care or understand what real customer service is. They're not visible therefore no leadership to demand high standards. They believe only their own publicity.
Stayed 1 night in Oct 2023
Response from SK on Oct 27, 2023
N/A

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning period property with beautifully appointed rooms
Stayed 1 night in Sep 2023
Response from Sarah on Oct 2, 2023
Dear Paul,Thank you very much for your lovely feedback!We are delighted to hear that you enjoyed your stay and hope to welcoming you back again soon.Kind regards,Sarah

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sarah on Sep 16, 2023
Dear Kathryn,Thank you very much for taking the time to submit your feedback. We are delighted that you enjoyed your stay and hope to welcoming you back soon.Kind regards,Sarah

8/10 Good

Tareq

Stayed 7 nights in Aug 2023
Response from Sarah on Sep 4, 2023
Dear Tareq,Thank you very much for staying at 11 Cadogan Gardens and submitting your feedback! We hope to welcoming you in the near future.Kind regards,Sarah

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel with wonderful employees. I loved every minute of my stay. It was comfortable, well designed, and in a fabulous location. Perfect for my one night solo stay. I will definitely be staying again next time I am in London.
Stayed 1 night in Aug 2023
Response from Sarah on Aug 23, 2023
Dear Amanda,Thank you very much for your message and lovely feedback!We are delighted that you enjoy your stay and hope to welcoming you back again soon.Kind regards,Sarah

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sarah on Sep 4, 2023
Dear Abby,Thank you very much for staying at 11 Cadogan Gardens and submitting your feedback! We hope to welcoming you in the near future.Kind regards,Sarah

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Sarah on Aug 23, 2023
Dear Kelley,Thank you very much for your lovely feedback!We are delighted that you enjoyed your stay and hope to welcoming you back again soon.Kind regards,Sarah

10/10 Excellent

Claude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Jul 2023
Response from Sarah on Jul 27, 2023
Dear Claude, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us and hope to welcoming you back soon.All the best,Sarah

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Sarah on Aug 23, 2023
Dear Nicholas,Thank you very much for your message and apologies for the delay in replying to you on here. We had some technical issues and respond to each review.Can you please share your experience during your stay with us?Kind regards,Sarah

8/10 Good

TSZ KIN RONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Travelers should know that 11 Cadogan Gardens actually has two hotels, one of which is updated (and more modern looking), and Draycott is very traditional and classic (and arguably more dated). I am not sure how Expedia or hotel management assigns rooms to travelers, but I got a room in the Draycott Hotel. Room: It was a large room inside the draycott, definitely one of the biggest I've ever stayed at in London. The washroom was also impressively large, with double sinks, a full tub and separate shower. Just like the rest of the property, the room is classic british, but somewhat dated. Housekeeping took longer than expected to prepare our room but seeing the size afterwards I could see why. Location in the Chelsea district, lots of streets to walk around in and slightly less busy than other parts of London, has a more residential feel which can be a nice retreat after a long day of sight seeing.
Stayed 1 night in Jul 2023
Response from Sarah on Aug 23, 2023
Good afternoon,Thank you very much for your message and we do apologies for the delay in replying to you on here. We had some technical issues and respond to each review.We really appreciate your feedback and hope to welcoming you in the near future again.Kind regards,Sarah Kind regards,Sarah

10/10 Excellent

Helen

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Sarah on Jul 19, 2023
Dear Helen,Thank you very much for your feedback.We rally hope to welcoming you in the near future again.All the best,Sarah

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice comfortable property in a central location that suited us very very nicely
Stayed 2 nights in Jul 2023
Response from Sarah on Jul 19, 2023
Dear David,Thank you very much for your feedback.We rally hope to welcoming you in the near future again.All the best,Sarah

4/10 Poor

amanda

Stayed 2 nights in Jul 2023
Response from Sarah on Aug 23, 2023
Dear Amanda,Thank you very much for your message and we apologies for the delay in replying to you on here. We had some technical issues and responding to each review.we are very sorry to hear that you did not have a good stay with us. Can you please share your experience? Kind regards,Sarah Kind regards,Sarah

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times now and the hotel is always wonderful. Service is superb, we can walk everywhere we want to go and if not, taxis and The Tube are easy. Always a pleasure.
Stayed 4 nights in Jun 2023
Response from Sarah on Jul 19, 2023
Dear Claire,Thank you very much for your feedback.We rally hope to welcoming you in the near future again.All the best,Sarah

10/10 Excellent

Alphonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Sarah on Jul 19, 2023
Dear Alphonso,Thank you very much for your feedback.We rally hope to welcoming you in the near future again.All the best,Sarah

4/10 Poor

Jay

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Caroline, Great Dunmow

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, with amazing Chelsea Flower Show installation. Staff excellent. Room very nice but quite expensive.
Stayed 1 night in May 2023

8/10 Good

Yuji

Traveled with family
Liked: Cleanliness, staff & service
Good but not value for money on comfort.
Good service but small and no view room. Location is good but Sloan square area is renovated and bit difficult to find the right bus station ..
Stayed 2 nights in May 2023

6/10 Okay

Jane

Stayed 1 night in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel tucked away just off Sloane Square
Stayed 1 night in Apr 2023
Response from Sarah on May 2, 2023
Dear Elizabeth,Thank you very much for staying with us and for your lovely feedback.We hope to welcoming you soon again.Kind regards,Sarah

10/10 Excellent

Keith, Brooklyn

Stayed 2 nights in Apr 2023
Response from Sarah on May 2, 2023
Dear Keith,Thank you very much for staying with us and for your lovely feedback.We hope to welcoming you soon again.Kind regards,Sarah

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11 Cadogan is Perfect
Fantastic location. Beautiful room and bath. Staff could not have been more helpful and solicitous. Plan to be a repeat customer.
Stayed 5 nights in Mar 2023
Response from Sarah on Apr 7, 2023
Dear Susan,Thank you very much for your lovely feedback!Please do get in contact with us when you wish to return to 11 Cadogan Gardens.We look forward to welcoming you soon again!All the best,Sarah

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like staying in an exclusive club or elegant private home. The hotel is wonderfully English with a series of elegant but intimate and comfortable public rooms. No risk of “open plan” anything at this special hotel. The service is personal and outstanding—each member of staff makes you feel as if you are the only guest there. This hotel is one of a kind for London, which in my experience has many fine hotels.
Stayed 4 nights in Mar 2023
Response from Sarah on Apr 7, 2023
Dear Susan,Thank you so much for taking the time to complete your review, and I am delighted that you enjoyed your stay with us. We really do appreciate your feedback, especially the additional written comments that you have left about our staff.We hope to welcoming you very soon again.All the best,Sarah

10/10 Excellent

Jacqueline

Stayed 3 nights in Mar 2023
Response from Sarah on Apr 7, 2023
Dear Jacqueline,Thank you so much for taking the time to complete your review, and I am delighted that you enjoyed your stay with us. We really do appreciate your feedback and hope to welcoming you in the near future again.Kind regards,Sarah

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2023

6/10 Okay

Philip

Traveled with partner
Ok but not good enough.
Stayed 4 nights in Mar 2023
Response from Sarah on Mar 7, 2023
Dear Philip,Thank you very much for taking the time to provide a feedback. We are very sorry to hear that you did not fully enjoy your stay with us. Can you please tell us a bit more why you were not satisfied? We look forward to hearing back from you.Kind regards,Sarah

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but don’t rest on your laurels.
The hotel is lovely and the staff pleasant and attentive. Room big, very quiet with a comfortable bed. I would say some attention to detail was lacking - cleaning products left in room by housekeeping, one cake of soap for 4 day stay, heated towel rails not working, confusion as to wether we’d checked in or not, all of which should not happen at a 5 star hotel but in truth didn’t really impact our stay.
Stayed 5 nights in Feb 2023

10/10 Excellent

Cherie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy boutique hotel. Love the library room, mirror room, fireplace lounge room. Beautiful neighborhood. Behind the hotel is a small alley Pavilion road, full of charming shops, eateries and Sloane square is less than 3 mins walk from the hotel. Staffs (Finn, Bella, and many others…)are VERY helpful and nice. They went out of their way to make you feel at home. I was given a small room with a “unique”bathroom sink at the beginning. The sink has 2 different faucets (taps), one with only hot water and one with very cold water. Since I don’t know how to use it, I got frustrated and complained to the front desk, they switched me to another room, which I am very happy about. I also did research on the type of sink faucets, it was an old style for safety reasons. This hotel was build over 100 years ago. Back in the day, hot water was supplied by a storage tank often placed in the loft. It would heat up the water over time, so it would never be as fresh and could get contaminated during the process. Hence, it was decided to keep hot and cold water separately in order to keep cold water safe to drink.
Stayed 3 nights in Feb 2023

10/10 Excellent

marjorie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Sarah on Jan 25, 2023
Dear Marjorie,Thank you so much for taking the time to complete your review, and I am delighted that you enjoyed your stay with us. We really do appreciate your feedback and hope to welcoming you in the near future.Kind regards,Sarah

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay. Perfect neighbourhood, next to Pavilion Road and Sloane Square. Charming, quaint and very attentive boutique hotel. Complete with small but functional gym. And just in case you missed it, the separate hot and cold taps in the bathroom sink reminds one that you are really in London.
Response from Sarah on Jan 25, 2023
Dear Pamela,Thank you so much for taking the time to complete your review, and I am delighted that you enjoyed your stay with us. We really do appreciate your feedback and hope to welcoming you in the near future.Kind regards,Sarah