Breakfast area

Reviews of No.5 Maddox Street

4.5 out of 5
No.5 Maddox Street
5 Maddox Street, Mayfair, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 160 out of 238 reviews" "
Rating 8 - Good. 62 out of 238 reviews" "
Rating 6 - Okay. 9 out of 238 reviews" "
Rating 4 - Poor. 5 out of 238 reviews" "
Rating 2 - Terrible. 2 out of 238 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Valentina N on Jan 31, 2024
Dear Justin,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

8/10 Good

Mitesh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
no lift especially on top floor, walking upstairs is hard as no carpet
Stayed 1 night in Dec 2023
Response from Valentina N on Jan 31, 2024
Dear Mitesh,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am happy to see you have overall enjoyed your stay in our Luxury Serviced Apartments.We do advertise prior to reserving an Apartment there is no lift at No 5 Maddox Street and we try the best way we can to always assist our guests with their luggage upon their arrival and departure from the property.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

10/10 Excellent

Dahnish

Stayed 1 night in Dec 2023
Response from Valentina N on Jan 31, 2024
Dear Dahnish,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have enjoyed your stay in our Luxury Serviced Apartments.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

10/10 Excellent

Corey

Liked: Cleanliness, room comfort
The property was very clean. Amazing location, spacious entire process with seamless.
Stayed 4 nights in Dec 2023
Response from Valentina N on Jan 31, 2024
Dear Corey,Thank you for taking the time to leave your positive feedback with regards to your stay at No 5 Maddox Street.I am delighted to see you have found our Luxury Serviced Apartments to be spacious and liked the cleanliness.The location is a factor that a lot of our guests take into account, indeed.I do hope that we will have the opportunity to host you again in the future.Kind regards,Valentina NFront of House ManagerLiving Rooms

10/10 Excellent

Tayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy to get in and out. Large space and very comfortable. Staff is great.
Stayed 2 nights in Nov 2023
Response from Valentina N on Nov 15, 2023
Dear Tayla, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you enjoyed the size and comfort of the Apartment, as well as the level of service that our staff provides.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Nitzan

Business traveler
Liked: Cleanliness, room comfort
It was a pleasure staying in the property, relaxing and quiet. The location is amazing. The apartment includes everything, kitchen fully equipment, super clean and lovely staff. Will definitely back again 
Stayed 2 nights in Oct 2023
Response from Valentina N on Nov 1, 2023
Dear Nitzan,Thank you for taking the time to leave your positive feedback with regards to your recent stay at No 5 Maddox Street.I am delighted to know that you have enjoyed your stay with us and have found our Apartments to be relaxing, quiet, well-equipped and clean.I have shared your nice comments with the team as well.I do hope that we will have the opportunity to host you again in the future should your travels bring you back to central London.Kind regards,Valentina NFront of House ManagerLiving Rooms

10/10 Excellent

Michael, Naples

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel/apartment in Mayfair. Walkable to many of the historical sites that London has to offer. Numerous restaurants in the area. Hotel staff was communicative and helpful. The only negative thing I can say is, the place needs a lift. We were on the the 4th floor and it was 71 steps to get there.
Stayed 3 nights in Aug 2023
Response from Valentina N on Sep 11, 2023
Dear Michael, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you found our staff to be communicative and helpful.I am sorry to hear you found the amount of stairs to be challenging; we do advertise prior to reserving an Apartment that regrettably there is no lift in the property, and we do always offer assistance with the luggage upon arrival or departure. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed the clean apartment centrally located to everything
Stayed 3 nights in Jul 2023
Response from Valentina N on Jul 23, 2023
Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that you enjoyed the cleanliness of the Apartment and amenities provided.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

David Mark

Stayed 1 night in Jul 2023
Response from Valentina N on Sep 15, 2023
Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Will be returning
Truly wonderful. Very friendly. Property was clean, modern and we felt safe.
Stayed 1 night in Jun 2023
Response from Valentina N on Jun 25, 2023
Dear Mark, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also glad to know that you found the property clean, modern, and safe. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Wesa

Stayed 1 night in Jun 2023
Response from Valentina N on Jun 25, 2023
Dear Wesa, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location! Laundry service is available, but onsite laundry for guest use would be a great addition.
Stayed 1 night in May 2023
Response from Valentina N on Jun 1, 2023
Dear Kimberly, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I am also happy to know that the laundry service was useful for you. I have shared your suggestion regarding on-site laundry for guest use to our higher management so we can look into improving our service.I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

8/10 Good

Matt

Liked: Cleanliness, room comfort
Great staff
The staff were excellent, couldn’t have been more helpful. The rooms were on the hot side and AC wouldn’t work for us. Apart from that we’d happily return.
Stayed 1 night in May 2023
Response from Valentina N on May 28, 2023
Dear Matt, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed your overall stay with us and were pleased with the level of service that we provide. I am sorry to hear you the air conditioning inside of your Apartment was not working during your stay; we have since inspected the issue and we hope that this was not too detrimental to your stay with us.I have shared your comments regarding the Apartment to our higher management so we can look into improving and keeping up the high standard we pride ourselves on. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

8/10 Good

Eric Keith, Montreal

Liked: Cleanliness, amenities
The room was nice and the staff were very helpful. However, the air conditioner in the bedroom leaked water continuously so we could not use it.
Stayed 7 nights in May 2023
Response from Valentina N on May 15, 2023
Dear Eric Keith, Thank you for taking the time to leave your constructive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the Apartment and the level of service that we provide. I am sorry to hear you had an issue with the air conditioning unit in the Apartment; we have since fixed the issue and we apologise if this was detrimental to your stay with us.I have shared your comments regarding the Apartment to our higher management so we can look into improving and keeping up the high standard we pride ourselves on. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Lindsey, Elmhurst

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel in an even better location. The individuals running the reception area are beyond helpful and we would recommend staying here to anyone!
Stayed 4 nights in May 2023
Response from Valentina N on May 10, 2023
Dear Lindsey, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House Manager Living Rooms

10/10 Excellent

Alastair

Stayed 1 night in Apr 2023
Response from Valentina N on May 15, 2023
Dear Alastair, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see that you have enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

4/10 Poor

Lisa

Traveled with partner
Disliked: Property conditions & facilities
The property is not like the pictures it was small and noisy banging of doors kept waking us up
Response from Valentina N. on Dec 30, 2022
Dear Lisa,Thank you for providing your feedback with us at No.5 Maddox Street.We are sorry to hear that there was noisy banging inside of the property during your stay with us.We were not made aware of any issues you may have had with your Apartment whilst you were staying with us; we would be happy to take effective action and would have tried to ensure a comfortable stay if we were made aware of these comments.I do hope you will give us the opportunity to amend your experience of our Apartments in the future.King regards,Valentina N.Front of House Manager

2/10 Terrible

Angela

Disliked: Cleanliness, room comfort
Disappointing
We booked but left on arrival as the apartment was really not what we had hoped. Smelt damp and musky the rug on the floor was dirty and old. I am still waiting for the hotel and yourself to send my refund
Stayed 2 nights in Oct 2022
Response from Valentina on Oct 27, 2022
Dear Angela,Thank you for taking the time to leave your constructive feedback with regards to your visit at No 5 Maddox Street, even though you chose not to stay with us.Your comments have been passed on to higher management and action will be taken to ensure other guests of ours do not have an experience like this.Kind regards,Valentina NDuty ManagerLiving Rooms

10/10 Excellent

Robyn

Stayed 10 nights in Sep 2022
Response from Valentina N on May 15, 2023
Dear Robyn, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

8/10 Good

john richard

Stayed 4 nights in Jul 2022
Response from Valentina N on May 15, 2023
Dear John Richard, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Kedene

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient! Staff was very helpful and location in the center of shopping & dining!
Stayed 3 nights in Jun 2022
Response from Valentina on Jul 28, 2022
Dear Kedene, Thank you for leaving your constructive feedback of your recent stay with us at No 5 Maddox Street. I am happy to see that you have thoroughly enjoyed your stay with us and the location of the Apartments was convenient for your travels. I will also make sure to pass on your nice comments to the team. I do hope we will have the chance to host you again in the future should your travels bring you back to Central London. Kind Regards, Valentina N. Duty Manager Living Rooms

10/10 Excellent

Emma

Liked: Cleanliness, room comfort
Location excellent
Spacious apartment, very clean. Location was excellent. All the shops, cafes & restaurants on your doorstep. Soho & Chinatown just mins walk away. Underground link just 2 mins walk away.
Stayed 2 nights in Jun 2022
Response from Valentina N on Jul 15, 2022
Dear Emma, Thank you for taking the time to leave your constructive feedback with regards to your recent stay at No 5 Maddox Street. I am delighted to see you have enjoyed your stay thoroughly. Our Apartments are indeed located conveniently a breath away from Regent Street which makes it convenient for all sorts of travellers. I am also happy to see you enjoyed the space the Apartment had to offer. I will make sure to pass on your praise to the Housekeeping team. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina N Duty Manager Living Rooms

10/10 Excellent

John

Liked: Cleanliness, room comfort
Brilliant location, lovely staff and great accommodation. Will definitely use again
Stayed 1 night in Jul 2022
Response from Valentina on Jul 4, 2022
Dear John, Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street. I am delighted to see that you have enjoyed your stay and you find the location of our Apartments to be ideal for your trip to London and will make sure to pass your praise on to the staff members. I also am happy to know the space the Apartments have to offer has been to your satisfaction. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

10/10 Excellent

Sam

Liked: Cleanliness, room comfort
Perfect city centre base
Maddox Street was an ideal base for exploring central London - 2 minutes walk to Oxford street and Carnaby street. The apartment was great since we were in town for a few days it made a huge difference having more space than a hotel room.
Stayed 3 nights in Jun 2022
Response from Valentina on Jul 4, 2022
Dear Sam, Thank you for taking the time to leave your constructive feedback with regards to your recent stay with us at No 5 Maddox Street. I am delighted to see that you have enjoyed your stay and you find the location of our Apartments to be ideal for your trip to London. I also am happy to know the space the Apartments have to offer has been to your satisfaction. I hope we will have the opportunity to host you again in the future should your travels bring you back to central London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

6/10 Okay

Courtney

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Floors very dirty. Have to climb 6 flights of stairs. Note in room to call concierge for anything, but no phone number for them anywhere. 1 A/C unit worked, 1 didn’t. Staff was nice, but this was not a VIP property by any means!!!!
Stayed 4 nights in Jun 2022
Response from Valentina N on Jun 12, 2022
Dear Courtney, Thank you for taking the time to leave your constructive feedback of your stay with us at No 5 Maddox Street. Please accept my apologies for any inconvenience caused during your stay with us. It is mentioned at the time of booking that the property has no lift and finding our contact details online is possible. We also have the concierge number written in the directory inside the Apartment. Regrettably, we had not been informed of any issue with the air-conditioning unit in the second bedroom, otherwise we would have been more than happy to assist you with this as our maintenance team is on site every day and they are happy to help. I am happy to know our staff members were nice and will make sure to pass on your nice comments to them. Your overall feedback has been passed on to higher Management in order to ensure we take action on the points mentioned and we improve ourselves. I do hope that should your travels bring you back to central London, you will be giving us the opportunity to amend the image you have of our Apartments. Kind Regards, Valentina Niaka Duty Manager Living Rooms

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apt. Right near many shops and restaurants. Very convenient!
Stayed 3 nights in Jun 2022
Response from Valentina N on Jun 12, 2022
Hello Denise, Thank you for taking the time to leave your feedback for your stay with us at No 5 Maddox Street. I am happy to see you have enjoyed your stay and the location was to your convenience. I hope we will have the opportunity to host you again in the future. Kind Regards, Valentina Niaka Duty Manager Living Rooms

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious apartment. Could walk everywhere from it's location. Lovely that it has an outside terrace too. One tiny criticism, could do with a lick of paint. White walls are looking a bit tired but that would not put me off booking again or recommending to others.
Stayed 2 nights in Jun 2022
Response from Valentina on Jun 7, 2022
Dear Louise, Thank you for your honest feedback. We are happy to know that overall your stay at No 5 Maddox Street has been to your satisfaction and you enjoyed the convenient location our Apartments offer. I have passed on your comments to our Maintenance Manager so we can bring the standards of our Apartment to an excellent degree. I am looking forward to welcoming you again in the future should your travels bring you back to London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

10/10 Excellent

Parminder

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great check in staff, made sure I was comfortable and showed me the room.
Stayed 1 night in Mar 2022
Response from Valentina on May 20, 2022
Dear Parminder, Thank you for taking the time to leave your feedback and also for choosing No 5 Maddox Street as your host in central London. I am delighted to see that our staff members have assisted you for your stay with us and ensured you are comfortable. I will make sure to pass on your praise to them. I do hope that we will have the opportunity to host you again in the future, should your travels bring you back to London. Kind Regards, Valentina Niaka Duty Manager Living Rooms

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great location and accomodation
Stayed 3 nights in Mar 2022
Response from Valentina N on May 15, 2023
Dear David, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, room comfort
Good quality and value
Very good value for the amount of space in a very good central London location - close to Oxford circus and Regent Street.
Stayed 1 night in Jan 2022
Response from Valentina N on May 15, 2023
Dear Paul, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Valentina N on May 15, 2023
Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, room comfort
Great place
Superb in every way
Stayed 2 nights in Dec 2021
Response from Valentina N on May 15, 2023
Dear Stewart, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
An unbeatable location, just off Regent St, but surprisingly calm and quiet. The apartment was comfortable, spacious and well-equipped.
Stayed 2 nights in Jul 2021
Response from Valentina N on May 15, 2023
Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to see you enjoyed the location of the property as it is indeed something that attracts a lot of our guests and I am happy to see it was ideal for your visit to London as well. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

8/10 Good

Alice

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2020
Response from Valentina N on May 15, 2023
Dear Alice, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Valentina N on May 15, 2023
Dear Guest, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
A truly fantastic place - location, style, service , decor, ambiance - all 10/10
Stayed 1 night in Mar 2020
Response from Johan on Mar 11, 2020
Dear Elliot, What a lovely review! Thank you so much for sharing your great experience. It was a wonderful to have you with us! We truly hope we will get the pleasure to accommodate you soon again. Thank you and I hope you'll have a lovely day. Kind regards, Johan Christof House manager

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was nice and clean and staff very helpful. Location great. However, alot of things were not working in the room eg T.V., the heating via air-conditioning, kettle etc.. And if you have a problem with stairs ask which floor you're on.
Stayed 1 night in Dec 2019
Response from Umesh on Dec 17, 2019
Dear Guest, Thank you for staying with us here at No.5 Maddox Street. We appreciate your feedback in regards to your stay. Apologies for the items that were not operational during your stay. This will be looked into immiediately and please let us know if we can extend a discounted stay upon your return.

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Umesh on Dec 10, 2019
Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Umesh Patel on Nov 13, 2019
Dear Guest, Always great to hear back from out guests! I will share your feedback with the team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find! It was nice having a living room and full kitchen to come "home" to at the end of a long day of walking around London. The only thing that some might find challenging is climbing the stairs because there is no lift. When we arrived, Alessio, the concierge on duty, insisted on carrying both of our heavy bags all the way up...and did so with a smile. A welcome basket with tea, coffee, fruit and chocolate and a checkout basket of pastries were pleasant surprises. This hotel is in a great spot - close to lots of shops, tube stations, restaurants, pubs +++. We'll hopefully be able to return soon!
Stayed 4 nights in Oct 2019
Response from Umesh on Nov 5, 2019
Dear Guest, I I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff Great location Clean Good facilities Pastries on Sunday morning great
Stayed 2 nights in Oct 2019
Response from Umesh on Oct 23, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Marisa, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fabulous property centrally located to shops, restaurants, theater district, underground. It is spacious and gives more options thsn s hotel room. The staff are wonderful especially Sam. We would definitely return here for another trip.
Stayed 5 nights in Sep 2019
Response from Umesh Patel on Sep 23, 2019
Dear Marisa, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place to stay. We really enjoyed our stay at 5 Maddox Street and would definitely stay again.
Stayed 2 nights in Sep 2019
Response from Umesh Patel on Sep 20, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Steve, Huntington Beach, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience here was positive in every way. The apartment was nicely appointed, perfectly clean. We were pleasantly surprised by the services -- we didn't realize the property has daily hotel-like service, cleaning the kitchen, replace linens etc. The staff was enjoyable and very helpful. And best of all is the location. This is right in the middle of the fashion district, but adjacent to soho. So to the west we loved walking through Grosvenor square (be sure to get a latte at the little trailer cafe) and Hyde Park. [Note that the Santander bike rental is 100 yards south of the Hyde Park entrance at Upper Brook Street.] To the east one block is all of Soho --- with its endless collection of eclectic restaurants and shops -- and the theatre district. We attended 3 plays, all within easy walking distance.) To the North and South up and down Regent Street, all the cool upscale shops, including an Apple Store. Oxford Circus is very close to the North, which is the launching point to go anywhere by tube. 200 year old All Souls Church if a 5 minute walk North on Regent for Sunday services, which we attended. (Where John Stott preached for many years.) The location is just off Regent Street far enough to avoid the noise --- so we found the location pleasantly quiet as well. Yes, there are stairs (no lift), which was well documented in the reviews -- and we were happy to climb the stairs as part of daily exercise routine!
Stayed 8 nights in Aug 2019
Response from Umesh Patel on Sep 15, 2019
Dear Steve, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Craig

Stayed 1 night in Sep 2019
Response from Valentina N on May 15, 2023
Dear Craig, Thank you for taking the time to leave your positive feedback with regards to your stay with us at No.5 Maddox Street. I am delighted to know that you enjoyed your stay with us. I do hope we will have the opportunity to host you again in the future, should your travels bring you back to central London. Kind regards, Valentina N Front of House ManagerLiving Rooms

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Umesh Patel on Aug 16, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Umesh Patel on Aug 16, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Umesh Patel on Aug 16, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Umesh Patel on Aug 16, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous feedback. We hope to welcome you again as our guest.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy to get to locations...in room kitchenette was lovely...apartment feel was great.
Stayed 2 nights in Jul 2019
Response from Umesh Patel on Aug 16, 2019
Dear Guest, I trust this message finds you well. Thank you so much for the generous review. We hope to welcome you again as our guest.