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Reviews of Nobu Hotel London Shoreditch

5 out of 5
Nobu Hotel London Shoreditch
10-50 Willow Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 811 reviews" "
Rating 8 - Good. 163 out of 811 reviews" "
Rating 6 - Okay. 44 out of 811 reviews" "
Rating 4 - Poor. 26 out of 811 reviews" "
Rating 2 - Terrible. 26 out of 811 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, lovely ambience and super clean rooms. Would recommend the premium room for extra space and storage. Perfect place to celebrate our anniversary! Nobu cafe does great food.
Stayed 2 nights in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Hollie, thank you for sharing such a wonderful comment and for choosing us to celebrate your anniversary. We are happy to know that our Premium room was suitable for you. Lino Leite, Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property that is in a vibrant part of London and just a 30 min walk distance to the Emirates Stadium. Lovely room with an excellent bathroom and comfortable bed. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Mark, thank you so much for your lovely feedback, we are so happy to know that you had a wonderful stay and our location was convenient for you. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

Joanne, London

Liked: Cleanliness, staff & service, property conditions & facilities
Super hotel. Staff very friendly and helpful. Room was ready early, couldn’t fault it.
Stayed 1 night in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Joanne, thank you for taking the time to share such a wonderful feedback. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. They accommodated out early check in request. Great breakfast
Stayed 1 night in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear James, thank you for taking the time to share your feedback and for highlighting our wonderful staff members. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great. Really nice room and great ambience. I would definitely return.
Stayed 2 nights in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Emmanuel, thank you for taking the time to share your feedback. We are glad to know that you had a great experience staying with us. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

TOMMY, LADERA RANCH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Tommy, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from staff, beautiful room aesthetic, good dining options. Finish within the rooms didn’t feel as high end as nearby hotels with a similar price point e.g. 100 Shoreditch, but still a lovely stay regardless!
Stayed 1 night in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Lauren, thank you for taking the time to share your feedback. We are to know that you had a lovely stay. Kindest regards, Lino Leite, Front Office Manager

4/10 Poor

Charlotte

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Charlotte, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

10/10 Excellent

Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were amazing!
Stayed 1 night in Apr 2024
Response from Lino Leite on Apr 24, 2024
Dear Cleveland, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

10/10 Excellent

ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Nobu Shoreditch.We traveled with our pre teen daughters, the really enjoy the japanese theme and tea at the bar. Clean and quiet hotel in the center of trendy Shoreditch. Great restaurants, stores and market within walking distance. Great front staff, corteous and friendly. Nina, Chris, the other ladies and guys that forgot their names were all incredible, cheeers, thank you for doing our stay so pleasant.
Stayed 6 nights in Mar 2024
Response from Enrico Monacchia on Apr 11, 2024
Dear Ariel,thank you for your lovely words. It is amazing to hear you enjoyed your recent stay at Nobu Hotel London Shoreditch and you had fun. I will surely sharing your feedback with our great front office team and we all hope to see you soon again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Laiton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing property
Stayed 3 nights in Apr 2024
Response from Elena Flondor on Apr 8, 2024
Dear Laiton,Thank you for sharing your feedback from your recent stay with us.We are happy to hear you had a lovely time and hope to see you again.Kind Regards,Elena FlondorDuty Manager

10/10 Excellent

Eniolaoluwa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite from beginning to end. I had a lovely stay. I made use of almost all hotel facilities and was very pleased with all. Hotel made special effort for my birthday with cake in room and a gift from the spa which was a nice surprise. Staff were welcoming, friendly and attentive to all my needs. Their response time to any query or requests was impeccably fast! The room was large, spacious with a walk-in closet, sofa bed, bathtub / shower. Exceeded my expectations size wise for sure. The hotel and room were pretty dark, lights only adjusted to a dim lighting at its highest and the hallways / lift were really dark too as many others have noted. But that would be the only downside and given everything else which was perfect, I didn’t mind so much. Thank you Nobu.
Stayed 1 night in Apr 2024
Response from Enrico Monacchia on Apr 4, 2024
Dear Eniolaoluwa,thank you so much for taking the time to share your lovey feedback about your most recent stay at Nobu Hotel London Shoreditch. It is such a pleasure to read you have enjoyed your stay with us and a pleasure for us to welcoming you for your special occasion. We hope to see you soon again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on Apr 4, 2024
Dear Stephen,thank you so much for sharing your feedback with us. We hope to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on Apr 2, 2024
Dear Cameron,thank you for taking the time to share your feedback with us. We are very happy you enjoyed your time at Nobu Hotel London Shoreditch.Looking forward to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

6/10 Okay

Nugzar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Misleading information from staff.
Stayed 4 nights in Mar 2024
Response from Elena Flondor on Mar 29, 2024
Dear Nugzar,Thank you for sharing your feedback from the recent stay with us.One of our Management Team has reached out via email.Kind Regards,Elena Flondor

10/10 Excellent

Daniel, Carefree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Elena Flondor on Mar 29, 2024
Dear Daniel,We are happy to see you had a great stay and we hope to see you again.Kind Regards,Elena FlondorDuty Manager

6/10 Okay

Alia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Decidedly average. The room was nothing special. Small, dark, and with a terrible view looking into an alley. No coffee in the room either. Breakfast was absolutely bizarre, possibly the worst I’ve experienced. Small, with weird choices, and not great quality. Overall nothing felt 5 star about the place.
Stayed 1 night in Mar 2024
Response from Elena Flondor on Mar 21, 2024
Dear Alia,Thank you for sharing your feedback about your recent experience with us.One of our Management Team has reached out via email.Kind Regards,Elena FlondorDuty Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on Mar 18, 2024
Dear Gabrielle,thank you for sharing your feedback with us. Looking forward welcoming again soon at Nobu Hotel London Shoreditch.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Sabina

Stayed 3 nights in Mar 2024
Response from Enrico Monacchia on Apr 4, 2024
Dear Sabina,thank you so much for sharing your feedback with us. We hope to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and hotel was superb.
Stayed 1 night in Jan 2024
Response from Enrico Monacchia on Mar 18, 2024
Dear Michael,thank you for sharing your feedback with us. We are looking forward to welcome you again, soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room ..
Stayed 3 nights in Feb 2024
Response from Elena Flondor on Mar 5, 2024
Dear Ken,Thank you for your feedback from your recent stay, we have a note of your comment concerning the room size and we would happy to show you alternative options.We hope yo see you again.Kind Regards,Elena FlondorDuty Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Enrico Monacchia on Mar 9, 2024
Dear Nigel,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Satpal, Pluckley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible hotel
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on Mar 9, 2024
Dear Satpal,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Ravi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really modern, clean and great location. Nobu Bar was incredible. Service at times was not what initially expected. Had to call services 4 times to clean dirty that was in our room The level of noise generated by other rooms at inappropriate hours was awful. You can hear everything through the walls. No security to check rooms when they are playing loud music at 6am.
Stayed 1 night in Feb 2024
Response from Vinnie on Feb 20, 2024
Dear Ravi,Thank you for taking the time to post your feedback, I am pleased to see that you had a nice stay. I am sorry to see that you have found the service to be lacking, please know your feedback has been noted and your comments will be used to ameliorate our services.I hope we will have the pleasure to welcome you back again soon.Kind regards,Vinnie

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on Feb 16, 2024
Dear Lino,thank you for the feedback shared with us. We hope to see you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Marius

Stayed 6 nights in Dec 2023
Response from Enrico Monacchia on Feb 16, 2024
Dear Marius,thank you for the time taking to share your feedback with us. We are happy to see you enjoyed your recent stay with us. Looking forward welcoming you back.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Hope to be back!
Stayed 1 night in Jan 2024
Response from Delia on Feb 3, 2024
Dear Alexandra,Thank you for your review! We are looking forward to welcoming you back soon.Warm Regards,Delia Maria ZagliDuty Manager

8/10 Good

Mykell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lino Leite on Jan 13, 2024
Dear Mykell, thank you for taking the time to share your feedback. Kindest regards, Lino Leite. Front Office Manager.

2/10 Terrible

Micael

Stayed 4 nights in Dec 2023
Response from Enrico Monacchia on Jan 29, 2024
Dear Micael,thank you for sharing your feedback. I am sorry to learn you left the hotel dissatisfied. Please feel free to reach us directly as we would love to hear more about your experience.Best RegardsEnrico MonacchiaDuty Manager

2/10 Terrible

Virginia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t impressed. Hotel riding on its name. Very disappointing stay. Steam room didn’t work. Staff weren’t overly helpful. Certainly not a five star hotel. Struggle for it to be a 4 star. Felt like a complete waste of time and money. Would not stay or recommend.
Stayed 1 night in Dec 2023
Response from Lino Leite on Jan 6, 2024
Dear Virginia, thank you for sharing your insight. the team has sent you a personal note to discuss your feedback further. Kindest regards, Lino Leite. Front Office Manager.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LinoLeite on Jan 2, 2024
Dear Alexander, Thank you for sharing your feedback. Lino Leite, Front Office Manager

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Nathan,thank you for choosing Nobu Hotel London Shoreditch to celebrate your special occasion. I am glad you enjoyed your stay with us. We hope to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well overpiced per night and no breakfast. No in room facility to make tea or coffee. Discraceful £1 25 charge to bring coffee from counter to table 6 ' away
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Mike,thank you for your feedback. I will be in contact with you shortly, to discuss this further.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Bruna,thank you very much for your nice feedback. We hope to have the opportunity to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

anthony

Stayed 1 night in Dec 2023
Response from Lino Leite on Jan 6, 2024
Dear Anthony, thank you for your feedback. Lino Leite, Front Office Manager.

8/10 Good

Arron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Arron,thank you for sharing your important feedback with us. We are looking forward to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Carlos,I am very happy to learn you enjoyed your recent stay with us. We hope to have you back in the new year.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Ron

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and great area. The staff at the hotel were really great and always kind, helpful and responsive to anything we needed. And there are great restaurants, coffee shops and the Sunday flower market all within walking distance!
Stayed 5 nights in Dec 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Ron,thank you for the nice feedback shared. I am happy you liked the hotel and you had the chance to visit the surrounding area. We hope to see you soon in the new year.Best Regards,Enrico MonacchiaDuty Manager

8/10 Good

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Guest,thank you for taking the time to share your feedback with us. We hope to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

magen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Magen,thank you for taking the time to share your feedback with us. We hope to have the chance to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enrico on Dec 6, 2023
Dear Guest,thank you so much for taking the time to share your feedback with us. I am happy to hear you enjoyed your recent stay at Nobu Hotel London Shoreditch. We are looking forward to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

6/10 Okay

Nikolaos

Disliked: Property conditions & facilities, room comfort
It’s London - you’ll never get a good feeling here
Nobu hotel has a nice-ish room. The amenities were o k. The building was beautiful. The linen was not the best quality. The toilet seat was askew, the seams between the stone tile work were a bit grimey. Heating on cold night was difficult. You may want to bring a space heater when it is below 3 degrees Celsius. Build quality of the fittings was lacking (chipped lacquer work, worn knurling, etc). I think they may want to remind us that were were in their cheapest room. Front of house was more miss than hit. Filling out addresses and asking for consent for a deposit again is not smooth. They could have just put a holding charge on the card at check in and taken our consent for that earlier (it was only 100 GBP). Just another London hotel with more potential than actual value.
Stayed 1 night in Dec 2023
Response from Lino Leite on Dec 5, 2023
Dear Nikolaos, thank you for taking the time to share your feedback with us. It was a pleasure to have you with us and we are sorry if you left our hotel a little bit disappointed. We aim to provide excellent guest experience and facilities for our guest but we are also always trying to improve because in Nobu Hotel London Shoreditch we thrive for the best and your feedback most surely will help us to be better. Kindest regards, Lino Leite, Front Office Manager.

6/10 Okay

M

Stayed 1 night in Dec 2023
Response from LinoLeite on Dec 5, 2023
Dear M, thnak you for sharing your feedback. Kindest regards, Lino Leite, Front Office Manager.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lino Leite on Dec 5, 2023
Dear Anonymous, thank you for sharing your feedback. Kindest regards, Lino Leite, Front Office Manager.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED OUR STAY!
Stayed 2 nights in Nov 2023
Response from Lino Leite on Dec 3, 2023
Dear Nicole, thank you for your feedback. We love your review! Cannot wait to have you back. Kindest regards, Lino Leite, Front Office Manager.

10/10 Excellent

Fiona

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurant.
Stayed 1 night in Nov 2023
Response from Lino Leite on Dec 3, 2023
Dear Fiona, thank you for sharing your feedback.Kindest regards, Lino Leite, Front Office Manager.

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lino Leite on Dec 3, 2023
Dear Daniela, thank you for your feedback. Kindest regards, Lino Leite, Front Office Manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel. Breakfast is incredible. Staff very attentive and helpful.
Stayed 2 nights in Nov 2023
Response from Lino Leite on Dec 3, 2023
Dear James, thank you so much for sharing your comment and for the kind words. Looking forward to seeing you again. Kindest regards, Lino Leite, Front Office Manager.

10/10 Excellent

Heather

Stayed 4 nights in Nov 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Heather,thank you for taking the time to share your feedback with us. I am happy to see you enjoyed your recent stay with us. Please come to visit us again in 2024.Best Regards,Enrico MonacchiaDuty Manager

6/10 Okay

Matty

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Enrico Monacchia on Dec 29, 2023
Dear Matty,thank you for the feedback shared with us. We wish you an happy New Year and we hope to see you soon.Best Regards,Enrico MonacchiaDuty Manager