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Reviews of Normandie Hotel

2.5 out of 5
Normandie Hotel
96 Sussex Gardens, Paddington, London, England

Reviews

5.6
Rating 10 - Excellent. 46 out of 665 reviews" "
Rating 8 - Good. 136 out of 665 reviews" "
Rating 6 - Okay. 202 out of 665 reviews" "
Rating 4 - Poor. 148 out of 665 reviews" "
Rating 2 - Terrible. 133 out of 665 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

charles

Liked: Cleanliness, amenities, property conditions & facilities
good hotel limited staff atfront desk sometimes nobody.Cant understand whey they placed me 6 floors upstaire.There were no occupation on lower floors.My only interaction with staff was the cleaner.
Stayed 1 night in Feb 2024

2/10 Terrible

Atri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Patricia Lynn

Stayed 7 nights in Nov 2023

2/10 Terrible

Richard

Business traveler
Disliked: Staff & service
Don’t stay here - ever.
I didn’t get in to stay as they lock their doors at 10pm. They hide this rule behind some link. Why isnt it upfront. All I can hope is that I get my money back - which they took two days before the stay!!!
Stayed 1 night in Dec 2023

2/10 Terrible

Marrietta De

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only provided portable electric heater which is not enough to heat the room at -2degrees. We tried asking for another heater but reception was closed at night. Woke up with staffs talking loudly in the hallway. Water in the shower is either too cold or boiling hot. Was told they have luggage service only to find out luggage should be collected at 1:30pm or else at 10pm as there will be no staff available in the reception.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. They should have their hotel license revoked and get reissued a new one for fraud. No reception. Nowhere to sit in the room. No heating. Bathroom sink blocked. Bathroom an ice cave. Moldy shower. I remember now why I only book first night on Expedia never two nights unless I know the property already. I stayed in a great place on Sussex Gardens in September; their neighbours are running lovely hotels. Why can't they. Disgusting. Avoid at all costs.

4/10 Poor

Peter

Stayed 1 night in Nov 2023

4/10 Poor

Nik

Business traveler
Liked: Cleanliness, staff & service
Poor wifi
Hotel was fine for a budget hotel. What was disappointing was the wifi. Almost no signal and when there was it was ery slow.
Stayed 1 night in Nov 2023

4/10 Poor

Nagma

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wanted a break away from the hustle and bustle of a hectic week at work with my husband, came across this hotel via Expedia, read the reviews some negative some positive, even the price was right. However I did not expect a cold shower!! Water was cold and when we tried to brave overselves to have a shower the shower tray filled up with water within minutes, this was due to the plug hole being slightly blocked. When we went out that night, there was no one to tell, so my husband said just leave it as we are only here for 2 nights. The only 2 things that were good was location and the beds were comfortable.
Stayed 2 nights in Oct 2023

2/10 Terrible

April

Disliked: Staff & service, amenities, property conditions & facilities
Not a 24/7 Desk. Arrive 11am to leave luggage hotel locked sign only check in 3:30- to? Call number for help. not one answered. Left luggage at another hotel. When I checked in at 3:50pm and said something to desk person he acted like he didn’t understand English even though we were in England. Rude. Room smelled beds from the 1950s view of dead plants and. Brick wall. Total scam on description. If only hotel in London don’t come or sleep at airport. Nasty!
Stayed 2 nights in Oct 2023

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
no one at check out when my son arrived. when he was given a room the bad was so badly broken it could not be slept in, he was given another very small room several floors up (no lift). shower was very dangerous - electric shocks, which he reported. would not recommend at all, cheap and cheerful is one thing - this was a whole other thing!
Stayed 2 nights in Sep 2023

4/10 Poor

Charlotte

Disliked: Cleanliness, property conditions & facilities, room comfort
One to avoid
It wasn’t good. Ragged curtains, no towels, the shower didn’t work. On the bed, the thinnest blanket imaginable.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Eugene

Stayed 1 night in Sep 2023

6/10 Okay

Michael, NY

Liked: Cleanliness
I very much appreciated an early checkin after my long flight. Room was small but okay, bed was soft and comfy. The shower regulator broke, so the water was either freezing or boiling; I complained multiple times but the issue was never addressed. I might stay here again if the price was right, but it wouldn't be my first choice.
Stayed 7 nights in Sep 2023

6/10 Okay

Ronnie j

Stayed 6 nights in Sep 2023

10/10 Excellent

Gillian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Central London
Excellent value for fairly central London. No frills but very very clean & comforable & excellent out-of-hours-check in service. Ideally situated for London Tube & buses. Thank you
Stayed 1 night in Sep 2023

2/10 Terrible

Barbara

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay
absolutely horrendous not even hot water in the shower is provided
Stayed 1 night in Sep 2023

6/10 Okay

Kjell

Traveled with family
Stayed 5 nights in Sep 2023

2/10 Terrible

Charlie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
Absolutely awful Hotel - Don’t stay here !
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Mike

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel email bouncing back. Telephone not answered. Door locked and no-one around when we arrived as scheduled at 3.00 pm. Cards not accepted so we had to walk to Edgeware Road to get cash. Breakfast no longer available. No chair in room - just a small double bed. We stayed here at the Normandie a few years ago when it was nice. This was so bad that we checked out a day early - no-one to hand the keys too. Take this disaster hotel off your list.
Stayed 2 nights in Sep 2023

6/10 Okay

Anand Kumar

Business traveler
Good for price
Nice area near to Paddington and Lancaster gate station. Easy to navigate and rooms are good for the price. Cons :they provide towels of size for hand washing only and not for bath.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Stayed 1 night in Aug 2023

2/10 Terrible

Cruz

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Negatives - Purported wifi non-exsistent, bathmat size towel for a doll, stairs from a horror film (but only an issue if you are placed above first floor and have heavy luggage), bathroom could double as a wet sauna, non existent front reception (you will need a cell phone to call the hotelier to check in) and last of all, the size of the room matches the towel provided, ie for a doll. Positives - location was great, the view was nice, the room did have housekeeping (who provided a fresh dolls towel daily and made the bed), the hotelier provided a replacement fan when advised that the one in the room could not be connected given it was an EU fan, there is a tv although limited reception, and in the end, I suppose you have a roof over your head - which is a positive.
Stayed 4 nights in Aug 2023

8/10 Good

david

Liked: Staff & service
It was fine... comfortable, cheap for the area, no food on site but its just a place to sleep
Stayed 4 nights in Jul 2023

2/10 Terrible

Jenilee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel!!!!
One positive thing about the hotel, lots of services around. I let u guess for the rest. It was terrible. This hotel should be removed on hotels.com
Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Timothy, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the area of Paddington where it is close to the train station to get around the city and the hotel staff was able to take care of us for our room and appreciated the stay.
Stayed 8 nights in Jul 2023

2/10 Terrible

e

Disliked: Cleanliness, staff & service, property conditions & facilities
Non existing reception for check out. Been checked out by a cleaner. Non existing luggage room and told would be left in the streets once cleaner js gone. Had a blocked sink impossible to use and shower too
Stayed 1 night in Jul 2023

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Anabella

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Its close to downtown location is realy the only thing I would praise. After seing the most recent reviews I sent an email to confirm the presence of a lift, it came back for the adress couldn't be found, I tried to call an no one answered... As I feared, there's NO lift and we were put on the 2nd floor, which meant 4 flights of super narrow stairs with two pieces of heavy luggage. We complained and the lady at the desk just stared at us and said, "it's only second flor!" (clearly english wasn't her molther tongue and I gathered that going into an argument with her wouldn't change anything) The room was a triple instead of a double twin, but we appreciated the extra space, the rug was stained and seamed altoghether dirty, there was no kettle, although on the site they say there is, and not evena glass for drinking. The bathroom was incredibly smal with no space for puting our "toiletries" , not even the toothbrushes. But the most unbelievable thing was that (as was related in other rviews): THE SHOWER DIDN'T WORK! I showered with almost boiling water for the water taps didn't work to regulate the water temperature. My 13 year old and I stayed for only two nights and but if we had had to stay longer I would have probably changed hotel and asked for a refund! Realy, be careful for the price is not even that good. As I have been seeing on the expedia site there are other cheap options in the same area that couldn't be worse than this!
Stayed 2 nights in Jul 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jackie

Basic but clean
Very basic , but close enough to Hyde park . No tea making facilities No drinking glasses No large towels just hand towels No charging points No toiletries.
Stayed 2 nights in Jul 2023

2/10 Terrible

Asel

Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Traveled with group
Stayed 1 night in Jul 2023

6/10 Okay

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

alberto, San Ysidro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe location. Great staff and clean room.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
The hotel was clean, and staff pleasant. There was no hot water available which was quite disappointing. The reception staff was not always available for assistance.
Stayed 7 nights in Jun 2023

6/10 Okay

Rod

Liked: Cleanliness, staff & service
Cheap and cheerful
The hotel was ok for the price but a few things could easily be improved on. My shower only had hot water. I told the staff everyday but nothing was done to fix it. On the last day I was allowed to use a shower in another room. The mattress was quite lumpy and uncomfortable.
Stayed 3 nights in Jun 2023

2/10 Terrible

Matthias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Kelly

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t check in or get hold of anyone.
I got to the hotel later than planned but couldn’t get in. No one answered the phone or the door even though it says reception is manned until midnight. Had to stay somewhere else.. and still can’t get my money back because no one answers the phone.., don’t bother wasting your money, stay elsewhere
Stayed 1 night in Jun 2023

2/10 Terrible

Harish

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad hotel not recommended
Did not enjoy the stay at all. On arrival you had to ring to gain entry. On checking in no information was given just my room number. So I unpacked and then came straight down to get the Wi-Fi code and ask why no tea and coffee in the room. Reception was shut so I rang the number …. No answer I rang at least 15 times in the space of 2 hours and still no answer even returning to Liverpool 3 days later I am yet to receive a reply for missed calls text messages and emails. As I was on business for 3 days I was up at 5 each morning and not back until 12/1am. No hot water day or night to shower. Beautiful weather but we all like hot water available !!!! Not a great place to stay and certainly will not stay again. I am a big believer not to post hasty comments until resolved by the management but when you don’t get a reply or acknowledgment then you deserve to be lambasted.
Stayed 3 nights in Jun 2023

4/10 Poor

Deanna

Liked: Cleanliness
Disliked: Staff & service
No-one was available when I arrived at the time I had said I would be there (2 to 3 PM). No-one answered the phone. The man at the hotel next door had a key and let me in after a long wait. There was no-one at the desk most of the time. The housekeeper was lovely and efficient. She provided a clean good pot for heating water for tea, and she straightened the room each day and left fresh towels. In spite of my request at least a week before arrival, I was assigned to room 8, in which previous guests had reported bedbugs. There were no bedbugs…but this written request was completely ignored, probably never read. Two nights there was no hot water. For three days there was no wifi. When it finally re-appeared it contained a strange security warning such as I had never seen. There was never any breakfast (which I would have not eaten because I noticed that the city had not given the best report on their kitchen). These old hotels in this area are never bright and shiny but they are usually adequate. If you want bright-shiny you must pay a lot more! And COVID has been a real set-back…so expect to ask for your tea/coffee pot which was taken away for a while. But, in my opinion, it is not safe to be locked in a tall, old building at night with no-one on hand to notice or assist with problems such as fire, illness, unruly guests. And do not bother with communication or requests prior to your arrival. I do not believe they are read.
Stayed 9 nights in Jun 2023

8/10 Good

Sebastien

Liked: Cleanliness
Staff non existant
Staff non existant
Stayed 7 nights in May 2023

4/10 Poor

David, YORK

Business traveler
Disliked: Cleanliness, property conditions & facilities
No one available on checkout in the morning No hot water for shower in the morning Used condom wrapper on the bedside table (I hm took a photo)
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ghost Hotel with Invisible staff
I stay in London each week for work and move around, well this place nice clean room etc, but no kettle coffee/tea as stated in my room description. Could not get hold of reception over 3 days as i wanted as above plus iron and hairdryer. Very basic. Dreadful customer service, well none exactly l didnt see anyone, won't stay again.
Stayed 2 nights in May 2023

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A hotel has to have the basic amenities.. hot water and a good mattress. In this case we had days that There was no hot water and the mattress was broken. Was a really bad experience. Also there wasn’t anyone to talk about this.
Stayed 4 nights in May 2023