Ratings based on 1,628 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Hong King

Good Location!

Posted Jul 20, 2016
Location is good, very close to underground station, good restaurants and major attractions!! The room is too small for 2 adults and 2 children, they just convert a normal room couch to a bed and add another small bed next to it and they charge for a 4-person room!
5 out of 5
by A verified traveler from CP

Hôtel très bien situé.Personnel très professionnel

Posted Jul 14, 2016
Hôtel très bien situé. Personnel très professionnel. Excellent accueil. Chambres très bien agencées et calmes.
Comment from Hotel Management
Jul 21, 2016 by Christine Brink, Hotel Management
Thank you for taking the time to share your experience with us. We are pleased to see that you had an enjoyable stay. We look forward to welcoming you back.
5 out of 5
by A verified traveler

todo excelente

Posted Jul 12, 2016
Personal muy amable . Hotel muy céntrico y buen comunicado. Desayuno perfecto. Todo excelente y la piscina un acierto.
Comment from Hotel Management
Jul 14, 2016 by Christine Brink, Guest Relations, Hotel Management
Thank you for taking the time to share your experience of your recent stay. We are very happy to see that you had an enjoyable stay and we look forward to welcoming you back in the future.
5 out of 5
by A verified traveler

18th birthday celebrations

Posted Jul 11, 2016
Pros: staff
Location: After being there 4 times we are just used to the location and only a 15 minute walk to the London eye and other attractions,tube about 3 minutes away
This is our 4th time staying at this hotel staff are so helpful and it was my nieces 18th birthday and they had put balloons a small cake birthday card and chocolates in the room then at breakfast staff brought another birthday cake and sung happy birthday
Comment from Hotel Management
Jul 14, 2016 by Christine Brink, Guest Relations , Hotel Management
We are so glad that you keep choosing to stay with us. Thank you so much for taking the time to share your thoughts on your experience. We hope that your niece enjoyed her celebrations and will have happy memories of this for the future. See you again soon!
4 out of 5
by A verified traveler from Charlotte, NC

Fantastic location just south of the Thames

Posted Jul 7, 2016
Location was ideal - a block from the Southward tube station, 10 minute walk to Blackfriar's station, 10 minute walk to Waterloo station. Plus, plenty of great pubs and restaurants within a few blocks. This was a family vacation for a week, and the room was set up with a queen bed and two singles for my two children. The room was spacious enough to where we didn't feel too crowded. There were a couple of issues with the room set-up -- there is a clouded glass wall between the bathroom and the sleeping area so when someone goes into the bathroom and turns on the bathroom light in the middle of the night, it illuminates the sleeping area. Not great for a light sleeper like me, and there is no night light in the bathroom. Also, the shower tended to seep water onto the floor due to the way the shower door was installed. Not a huge deal, but annoying. The front desk staff was polite and courteous and helped us check in early. The housekeeping staff did well to deal with the mess of clothes my children strewn about but each day we had to request more towels because they weren't stocking our room with enough towels for each of us. Another day, one of the pillows was missing a pillowcase. These are minor things...overall our stay was very good.
Comment from Hotel Management
Jul 8, 2016 by Christine Brink, Guest Relations, Hotel Management
Thank you for taking the time to share your experience with us. We are very pleased to see that you had an enjoyable stay and look forward to welcoming you back!
5 out of 5
by A verified traveler from Castellanza

holtel pulito, in ottima zona

Posted Jul 7, 2016
Pros: Le camere e il bagno spazioni con ogni comfort
Cons: L'indizaione dell'hotel fuori dalla stazione metro. Essendo segnalata l'indizazione di un altro Novotel lì vicino, trae in inganno.
Location: Situato vicino stazione metro ma a pocchi passi da Westminster. Zona tranquilla ma ben servita da locali.
L'hotel era moderno, pulito, in ottimo stato e con una serie di servizi aggiuntivi. Situato in una zona tranquilla ma ben servita dai mezzin e a pochi passi dal centro di Londra. Personale molto cortese e check-in e out veloci.
Comment from Hotel Management
Jul 14, 2016 by Christine Brink, Guest Relations, Hotel Management
Thank you for all your feedback about your stay. We are happy to see that you had an enjoyable stay and that the location was to your satisfaction. I am sorry that you found signage near the Metro station to be confusing, this is certainly not our intention. We hope that we will be able to welcome you back in the future. Thank you again for your thoughts.
5 out of 5
by A verified traveler from Vermont, USA

Nice hotel close to city center

Posted Jul 6, 2016
Pros: see above
Cons: Breakfast was very expensive unless you booked it with the room. We would decided to have breakfast elsewhere.
Location: see above
We enjoyed our stay at Novotel Blackfriars. The room was clean and efficient, the hotel staff friendly and helpful, public transport (tube) was next door and the Thames was at a 5 minute walk. There were many nice restaurants and pubs close by: Indian, Thai,Turkish, Cuban, etc. and food stores as well. The rooms had been renovated.
Comment from Hotel Management
Jul 14, 2016 by Christine Brink, Guest Relations , Hotel Management
We are so pleased that you enjoyed the location and found the choice of restaurants in the local area a benefit. We happily note that the staff made you feel welcome and were attentive to your needs. We hope to welcome you back soon. Thank you for choosing to stay with us.
4 out of 5
by A verified traveler

Strak en netjes modern

Posted Jul 5, 2016
Hotel mooi en goed onderhouden. Zwembad helemaal top. Eten en drinken ook goed!
Comment from Hotel Management
Jul 14, 2016 by Christine Brink, Hotel Management
Thank you for your kind words about your stay. We are so pleased that you enjoyed it and look forward to welcoming you back
5 out of 5
by A verified traveler from germany , south

New Hotel close to Shops, Restaurants And Tube

Posted Jun 25, 2016
Lovely welcome, The kid was made a Priority which was lovely And unexp. Staff throughout stay except. Friendly. Thanks
Comment from Hotel Management
Jun 27, 2016 by Christine Brink, Hotel Management
Thank you for taking the time to share your experience of your recent stay. We are glad that it was an enjoyable one. We are so please to hear that you and your family were made to feel welcome. We will be happy to share your kind words with our team. We hope it will not be long until we are able to welcome you back.
5 out of 5
by A verified traveler

Novotel review

Posted Jun 14, 2016
Simply said, I would not have a problem booking a room at the Novotel Blackfriar. Thank you
Comment from Hotel Management
Jun 14, 2016 by Christine Brink, Guest Relations, Hotel Management
Thank you so much for your feedback. We are glad that you had a positive experience and would be happy to welcome you back. See you again soon!