Ratings based on 3,563 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Great hotel with very good location

Posted Aug 19, 2017
Very nice hotel close to public transportation, waterfront and Borough Market.
Comment from Hotel Management
Aug 19, 2017 by Eric Lambert - Front Office Team Leader, Hotel Management
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Welcome home

Posted Aug 17, 2017
We found the hotel was in a great location, and was a welcome place to stay for our short break in London.
Comment from Hotel Management
Aug 17, 2017 by Eric Lambert - Front Office Manager, Hotel Management
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.
2 out of 5
by A verified traveler from norfolk

Not impressed

Posted Aug 5, 2017
Pros: The gym was ok.
Cons: To have a true description of the room, Extra beds to be more comfortable Better pillows Small details in room, dog eared paper work.
Location: Wasn't keen on location. Close to two tube stations but didn't feel safe at night in the area with children
Firstly Expedia need to think about their wording; 'Room with a view' shouldn't constitute a brick building from a filthy window! I take my children away once a year to London as a treat and try hard to find a hotel that is special so a room with a view of the Shard looked like a treat....... They were disappointed. The room was ok, nothing special , extra bed was rock hard and pillows were lumpy. Shower was a pain to get to spray in the right direction and had to take plug out of sink as didn't work. Breakfast was very busy and had to go into the dinner restaurant, slightly inconvenient , air conditioning was on and was very cold . I did ask for it to be turned off, as was shivering, but was told it would take an hour to work so no point. Staff kept hovering to see if we had finished as needed our table. Ten years of visiting London, this was one of my most disappointing visits.
Comment from Hotel Management
Aug 13, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Lynn, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice location. Good breakfast. Decent rooms

Posted Aug 5, 2017
Carpet in the room could had been cleaner. Good breakfast. Nice location. Excellent staff
Comment from Hotel Management
Aug 13, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear steli, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Families
by A verified traveler from petach tikva

nice hotel in good location close to london bridge

Posted Aug 3, 2017
Pros: good location and friendly staff
the hotel is clean the staff were friendly . the hotel has great location
Comment from Hotel Management
Aug 13, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Tomer, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards. Babaye Traore - Assistant Front Office Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, USA

Decent Hotel that needs a little help!

Posted Jul 22, 2017
Pros: Location, cleanliness, breakfast
Cons: Shower unit should be replaced. Often no hand towels available.
Location: Tate Modern Museum, London Bridge
I was in London on business for a week. The hotel was located well for my business purposes. I never had more than one hand towel, and when I asked for more, I was told there weren't any available. The shower leaked every time and flooded the bathroom floor. That definitely should be fixed.
Comment from Hotel Management
Aug 17, 2017 by Eric Lambert - Front Office Manager, Hotel Management
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA. USA

Great location by Borough Market

Posted Jul 22, 2017
Pros: Location, staff.
Cons: Cleanliness of bathroom.
Location: Borough Market, Thames Walk, Founders Arms.
This Novotel was a great spot to stay, with wonderful staff. Sadly the room had a leak in the bathroom that dripped water which they could not fix and we had a pretty soiled towel in bathroom. Otherwise a very enjoyable stay.
Comment from Hotel Management
Aug 13, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Sean, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Babaye Traore - Assistant Front Office Manager.
2 out of 5
by A verified traveler from Dallas

Not a good hotel for summer

Posted Jul 12, 2017
Pros: It is very close to the London Bridge and several other attractions in the city. Most of them are few stops away on the tube.
Cons: Definitely need AC in each room
Unfortunately when we were staying it was really hot outside. The hotel has air conditioning in the lobby and hallways but not inside the room. We had to keep the door open to get some cross ventilation going.
Comment from Hotel Management
Aug 13, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Manjit, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Clean modern eco-friendly hotel.

Posted Jul 11, 2017
Very nice staff, simple breakfast free for kids, 10 minutes from Tower and Brooklyn bridges. Good for there price.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Marina, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Great location, very clean and friendly staff

Posted Jul 10, 2017
We stayed 3 nights and would stay again. Loved the market for breakfast so only had the breakfast once but when we did it was very good value.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Jayne, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Babaye Traore - Assistant Front Office Manager.