Ratings based on 3,538 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Dallas

Not a good hotel for summer

Posted Jul 12, 2017
Pros: It is very close to the London Bridge and several other attractions in the city. Most of them are few stops away on the tube.
Cons: Definitely need AC in each room
Unfortunately when we were staying it was really hot outside. The hotel has air conditioning in the lobby and hallways but not inside the room. We had to keep the door open to get some cross ventilation going.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Clean modern eco-friendly hotel.

Posted Jul 11, 2017
Very nice staff, simple breakfast free for kids, 10 minutes from Tower and Brooklyn bridges. Good for there price.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Marina, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Great location, very clean and friendly staff

Posted Jul 10, 2017
We stayed 3 nights and would stay again. Loved the market for breakfast so only had the breakfast once but when we did it was very good value.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Jayne, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Jul 9, 2017
Pros: location, very clean, modern
Cons: air conditoning so we could sleep with the window closed to avoid the early morning noise outside
good service from staff, no air conditioning, good location, a bit noisy in early morning
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Jul 5, 2017
Pros: His loction and his excellent service.
Location: Metro is very close.
Excellent place to stay! Excellent service! Very good breakfast.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager, Hotel Management
Dear Ben, thank you for taking the time to write a review on Expedia following your recent stay at the Novotel London City South hotel. I was delighted to hear that you overall enjoyed your stay with us and in particular found location and our service excellent. Thank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. Kind regards. Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Absolutely Fantastic!

Posted Jul 4, 2017
Lovely hotel amazing staff all very friendly and courteous couldn't have wished for a better place to stay! In a beautiful location within distance to lovely eateries and the river bank and sights. Perfect view of the shard! Clinks bar and hotel restaurant are also fab! Would highly recommend!
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear ckf25, What a wonderful review and we are so glad that we were able to provide such a memorable experience for you. It will be my pleasure to share your positive comments with the rest of our team. Kind regards, Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice hotel in great location.

Posted Jul 4, 2017
Pros: Location was great.
Location: Close to London Bridge, Globe Theater with pubs and shopping options.
This hotel is a great location, easily accessible to transportation, lots of nearby places to shop and eat. The hotel is clean, modern with friendly staff. I will stay there again in the future.
Comment from Hotel Management
Jul 18, 2017 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Lynn, thank you for taking the time to write a review on Expedia following your recent stay at the Novotel London City South hotel. I was delighted to hear that you overall enjoyed your stay with us and in particular found location, our leisure facilities and staff to be excellent. Thank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. Kind regards. Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice hotel close to the main attractions.

Posted Jun 5, 2017
Except for the A/C that is not like the ones we are used to in America ( be advice if you travel in winter months you won't have that problem) , everything else was perfect. Nice and comfortable rooms, staff very nice and helpful, hotel very close to metro station (London Bridge) and food markets ( walkable within two blocks) I will definitely recommend this hotel. My prays and thougths are with the people and visitors in London.
Comment from Hotel Management
Jun 15, 2017 by Eric Lambert - Front Office Manager , Hotel Management
Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards. Eric Lambert - Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very close to downtown

Posted May 28, 2017
Amazing Staff! Ameline, Veronica and Babay are very friendly and helped us to plan and provide us sound advise for our trips. Very close to the major attractions, my family will go back to this hotel again definitely
Comment from Hotel Management
May 28, 2017 by Eric Lambert - Front Office Manager., Hotel Management
Dear Jake, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely. Eric Lambert - Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Very nice hotel, modern furnishings.

Posted May 24, 2017
A modern, spotlessly clean hotel. Modern furnishings. Great location for anyone esp attending etc Venue-10 minutes walk. Great spot close to many lovely restaurants at Borough Market.
Comment from Hotel Management
May 28, 2017 by Eric Lambert - Front Office Manager., Hotel Management
Dear Andrea, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Eric Lambert - Front Office Manager.