Ratings based on 3,358 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Capelle aan den IJssel

prima verbllijf

Posted Nov 30, 2016
Pros: mooie badkamer en volgens mijn kinderen een fijne sauna. De pancakemachine bij het ontbijt was leuk en lekker.
Cons: n.v.t. alles prima in orde
Location: centrale ligging helaas hadden wij een vast schema en de nabije activiteiten paste daar niet in. Wel een levendige buurt met alle voorzieningen.
Fijne ontvangst en aardig personeel. Mooie ruime kamer en schoon sanitair. Dichtbij trein en metro ook een leuke markt op 5 minuutjes afstand. Het hotel zag er naar mijn idee van buiten niet uit zoals op de foto. Daar lijkt het op een hoek te staan. Ontbijt was goed maar vond het wel prijzig beter even achter het hotel naar de Breakfastclub lopen. Zeer goed en ietsje voordeliger erg sfeervol.
5 out of 5
by A verified traveler from CONDRIEU

Très bon hôtel

Posted Nov 28, 2016
Pros: personnel très aimable et très serviable. Chambre très spacieuse et propre. je recommande.
Location: Hôtel situé à proximité du london bridge et très proche de nombreux restaurant. également proche du centre.
Nous sommes parti 3 jours à londres. Super ville, surtout pendant la période de Noel ou la ville est très éclairée et décorée. Il y a également de nombreux marchés de noel ! Super période pour partir à Londres.
Comment from Hotel Management
Dec 2, 2016 by Eric Lambert Front Office Manager., Hotel Management
Dear Tiffany, Je vous remercie pour votre commentaire. Cela est très agréable et je suis sûr que mon équipe sera heureuse d'apprendre que vous avez aimé votre séjour. Nous espèrons vous accueillir de nouveau dans notre hôtel. Cordialement, Eric Lambert Front Office Manager.
4 out of 5
by A verified traveler

Posted Nov 23, 2016
Super Hotel für Kurzurlaub in London. Sehr zentral gelegen. Alle Sehenswürdigkeiten zu Fuß erreichbar
Comment from Hotel Management
Nov 27, 2016 by Eric Lambert Front Office Manager., Hotel Management
Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Eric Lambert Front Office Manager.
5 out of 5
by A verified traveler

Hotel perfetto per vacanze a Londra

Posted Nov 22, 2016
Pros: TUTTO. PERSONALE - STANZE - PULIZIA - COLAZIONE - POSIZIONE - CHECK OUT POSTICIPATO
Cons: NESSUNO
Location: La posizione è centralissima e si riesce a visitare Londra tranquillamente a piedi.
Ho soggiornato in questo Hotel per un weekend londinese e devo dire che perfetto è troppo poco per tutto. Ottima l'accoglienza dove è presente anche del personale italiano in caso di problemi con la lingua. Favolose le stanze. Siamo stati in una stanza in 4 persone (2 adulti e 2 ragazzi) e di sicuro non manca lo spazio. Perfette in tutto, il bagno molto spazioso e la pulizia è perfetta in tutto l'hotel. La colazione spettacolare... dal dolce al salato soddisfa tutte le esigenze e di continuo viene rimpiazzato tutto quello che si finisce. La posizione è a dir poco perfetta per poter girare in tranquillità a piedi le principali attrattive londinesi praticamente si trova quasi su una sponda del Tamigi, la linea nera della metro è a due passi e vicino ci sono sia un Bancomat che un Market. Ottima la palestra e fantastici la Sauna ed il Bagno Turco che rigenerano dopo una giornata in giro. Hotel spettacolare in tutto... consigliato.
Comment from Hotel Management
Nov 22, 2016 by Eric Lambert Front Office Manager, Hotel Management
Dear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit. I look forward to welcoming you back again soon. Kind regards, Eric Lambert Front Office Manager.
5 out of 5
by A verified traveler from Cornwall

Great location very near Tate Modern and the Chard

Posted Nov 21, 2016
Pros: Location, staff, facilities.
Cons: The food, although good was a little pricey as were the bar drinks but this is to be expected!
Location: The hotel is literally a few minutes walk from London Bridge stations. The Chard and Tate Modern are both a short walk away.
Great staff, couldn't be more helpful. Very accommodating and customer service was second to none.
Comment from Hotel Management
Nov 22, 2016 by Eric Lambert Front Office Manager., Hotel Management
Dear Alexandra, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Eric Lambert Front Office Manager.
5 out of 5
by A verified traveler from US

Nice hotel Close to All London Atrractions.

Posted Nov 13, 2016
Pros: Closeness to tube and attractions. Room design and cleanliness. Staff knowledge of city and transport. Breakfast and amenities.
Location: Location is the most outstanding plus, with it is easy to get anywhere in London from this location.
The hotel has everything you will need for business or travel. There are more than enough plugs tor charging all your devices. The WiFi and and the many cable TV channels work very well. The breakfast is hearty and offers a wide variety for every taste. Hotel is very close to Borough Market and a very short walk to the London Bridge tube and train station. The staff is very professional and are a lot of fun to chat with or get directions to any part of the city. I found Eric, Babaye, Andrea, Valeria, and the Dutch young man and the young Polish gentleman and Anka in housekeeping particularly helpful. I woulld whole heartedly recommend and be quick to stay with them again.
Comment from Hotel Management
Nov 22, 2016 by Eric Lambert Front Office Manger., Hotel Management
Dear Benjamin, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Eric Lambert Front Office Manger.
5 out of 5
by A verified traveler

Ottimo

Posted Nov 7, 2016
Pros: ottima accoglienza, hall confortevole, stanza perfetta, buffet molto ricco, wifi superveloce e illimitata. Qualità Novotel una garanzia in Italia e all'estero.
Cons: Difficile avere un vero espresso e cappuccino standard Italia.
Location: metro a 5 minuti .
Comment from Hotel Management
Nov 22, 2016 by Eric Lambert Front Office Manager, Hotel Management
Dear Vito, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Eric Lambert Front Office Manager.
5 out of 5
by A verified traveler from PARIS

Personnel très chaleureux, qui parle français!

Posted Nov 3, 2016
Pros: La propreté partout et l'amabilité de tout le personnel
Cons: Aucun tout est parfait!
Location: Quartier de London Bridge, à voir the Shard, la tour de verre de 310 m de haut, la plus haute d'Europe, Borough Market, plus vieux marché de Londres
Hotel très bien tenu, bonne isolation acoustique, chambre confortable pour 4 pers, accueil souriant et personnel disponible, station de métro à 3 minutes, marché, commerces à deux pas, à recommander !
Comment from Hotel Management
Nov 8, 2016 by Eric Lambert Front Office Manager, Hotel Management
Dear Guest, Je vous remercie pour votre commentaire. Cela est très agréable et je suis sûr que mon équipe sera heureuse d'apprendre que vous avez aimé votre séjour. Nous espèrons vous accueillir de nouveau dans notre hôtel. Cordialement. Eric Lambert Front Office Manager
3 out of 5
by A verified traveler

Hotel ben servito dai mezzi pubblici

Posted Nov 1, 2016
L'hotel si presenta bene le camere sono ben arredate ma non spaziose. Code interminabili per fare colazione alla mattina. Nel week and in cui abbiamo soggiornato per oltre 24 ore non c'è stato wi-fi
Comment from Hotel Management
Nov 5, 2016 by Eric Lambert Front Office Manager, Hotel Management
Dear Guest, Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly, kind regards. Eric Lambert Front Office Manager
5 out of 5
by A verified traveler

Sehr Zentrale Lage, dennoch ruhig

Posted Oct 25, 2016
Städtereise als Familie, sehr freundliches Personal, zuvorkommend, hilfsbereit, alle Highlights super erreichbar
Comment from Hotel Management
Oct 31, 2016 by Eric Lambert Front Office Manager, Hotel Management
Dear Guest, Vielen Dank für Ihre freundlichen Worte und die Komplimente. Ich freue mich, dass Sie Ihren Aufenthalt genossen haben und hoffe Sie bald wieder willkommen heißen zu dürfen. Mit freundlichen Grüßen, Eric Lambert Front Office Manager.