Ratings based on 3,999 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phila, PA

Good value for the money

Posted Jun 10, 2017
It is a pretty clean hotel with incredibly friendly and helpful staff at the front desk. They go out of their way to make you feel comfortable - definitely, deserving a positive recommendation.
Comment from Hotel Management
Jun 15, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Irina, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services and we are very delighted to read that you enjoyed your stay. I will share your lovely comment with all our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Veronique Delattre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Not Air Conditioner

Posted Jun 7, 2017
Pros: Location, Modern
Cons: Air Conditioning
Location: Great location, London Tower, London Tower Bridge, Thames River, easy to get all the Tourist Buses, Subway just few steps from the Hotel
- Location is good - But the bad part was no air conditioner, the room was warm or hot all the time, impossible to sleep by nights, the reason they gave us was that is the way the system works, just circulating the air, very bad excuse we could not sleep, same the Novotel Paris, our first time at Novotel, next time if they do not have air conditioning I will not use them - Staff friendly they know about that, and Gave us a fan, they are good.
Comment from Hotel Management
Jun 15, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you enjoyed our location and our staff. About the air conditioning, I am sorry that our air cooling system did not meet your expectations because as mentioned on our website we do not have air conditioning. If you put it ON it will get colder as it is working according to the season. Thank you again for sharing your experience, Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent east end location.

Posted Jun 7, 2017
Pros: Location
Cons: More towels in the room.
Location: Tower of London, Liberty Bound restaurant, Jack the Ripper Tour.
Included breakfast was amazing. Tons of variety and everything fresh. Room was small but clean; also very quiet. Walking distance to two different subway stations and the Tower of London. Lots of places to eat.
Comment from Hotel Management
Jun 15, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Amanda, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you enjoyed our location and breakfast. About the towels, our team is at your disposal 24/7 for any request you have. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, safe area. Close to Tower Hill underground

Posted Jun 7, 2017
Room was a little small, but then again there was 4 of us. Perfect size for 2. Clean, up to date. We don't regret anything about our stay here.
Comment from Hotel Management
Jun 15, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Guest, Dear Guest, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you don't regret anything about your stay :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Modern hotel in great location.

Posted May 30, 2017
Location: Tube station and river clipper very close. Tower Bridge and Tower of London right on your doorstep.
Very friendly and helpful reception staff. Easy check in. Room modern and clean. Great restaurant with good food.
Comment from Hotel Management
Jun 1, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Brad, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you enjoyed our location, staff, room and restaurant. I will share your comment with all our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Great location, close to underground station.

Posted May 30, 2017
This hotel is excellent, location is superb and the rooms were clean & comfortable. Staff were very friendly and approachable.
Comment from Hotel Management
May 31, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Alan, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services. We are delighted to read that you enjoyed our location, room and staff. I will share your lovely comment with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel close to The London Bridge

Posted May 29, 2017
Pros: The best thing about this hotel is its location,as it is very close to the Subway station and walking distance to many attractions of London.
This hotel is centrally located with The Tower Bridge and The London Bridge at walking distance.The hotel staff is awesome,very helpful and courteous.
Comment from Hotel Management
May 29, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Sitwat, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Nice hotel close to Tower Bridge

Posted May 27, 2017
This hotel is close to Tower Bridge and subway. There are many restaurants and amenities in the walking distance. It's nice and clean. Staff is friendly and helpful.
Comment from Hotel Management
May 29, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Travelers, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler from WI

Posted May 26, 2017
Did not clean room one day. Shower drain did not work took two days to fix
Comment from Hotel Management
May 26, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Steve, Thank you for taking the time to tell us about your experience at the Novotel London Tower Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comment with the service concerned to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location. Great staff.

Posted May 24, 2017
Pros: Staff. Location. Cleanliness.
Location: Really close to both the Tower of London and Tower Bridge. Walking distance to great markets. Decent pubs also within blocks.
Every question, every request was met with a smile and resolved both efficiently and courteously. Francesca was extremely helpful and patient with, what I felt was a dozen questions about navigating the city. The rooms were clean and bigger than I expected. The location was near two Underground stations and within walking distance of several great sites. I would recommend this hotel to anyone. I'm looking forward to visiting other Novotel locations in the future based on my experience here.
Comment from Hotel Management
May 25, 2017 by Veronique Delattre - General Manager, Hotel Management
Dear Melissa, Thank you for taking the time to review your stay at the Novotel London Tower Bridge. It is always a pleasure to receive feedback in order to always improve our services and I will share your lovely comments with our team and especially Francesca. We are delighted to read that you enjoyed your stay in our hotel thanks to our location, room and staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,