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Novotel London Waterloo

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Executive Room, 1 Queen Bed with Sofa bed | In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
Premium Room, 1 Queen Bed (Executive) | In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing

Overview of Novotel London Waterloo

UNESCO Sustainable Travel Pledge

Novotel London Waterloo

4-star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
113 Lambeth Road, London, England, SE1 7LS

Explore the area

  • Popular LocationWestminster Abbey12 min walk
  • Popular LocationLondon Eye14 min walk
  • Popular LocationBig Ben14 min walk
  • AirportLondon (LCY-London City)35 min drive

Room options

About this area

London

Novotel London Waterloo is located in London City Centre, a neighborhood in London, and is near a metro station. Buckingham Palace and The British Museum are cultural highlights, and some of the area's notable landmarks include Big Ben and Tower Bridge. Looking to enjoy an event or a game? See what's going on at O2 Arena or Wembley Stadium.

What's nearby

  • St. Thomas' Hospital - 7 min walk
  • Westminster Bridge - 12 min walk
  • Westminster Abbey - 12 min walk
  • London Eye - 14 min walk
  • Big Ben - 14 min walk

Getting around

  • Lambeth North Underground Station - 10 min walk
  • Vauxhall Station - 14 min walk
  • London City Airport (LCY) - 35 min drive

Restaurants

  • The Corner Cafe - 3 min walk
  • Zeitgeist - 6 min walk
  • The Three Stags - 7 min walk
  • Cafe Ishaq - 8 min walk
  • Hikari Sushi & Noodle Bar - 8 min walk

About this property

Novotel London Waterloo

4-star eco-friendly hotel near London Eye
A short walk from Big Ben, Novotel London Waterloo provides a coffee shop/cafe, a playground, and an arcade/game room. The onsite restaurant, Elements, features brunch. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Full breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Coffee/tea in the lobby, multilingual staff, and meeting rooms
  • Concierge services, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews speak highly of the overall value and helpful staff
Room features
All guestrooms at Novotel London Waterloo include perks such as 24-hour room service and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
More amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Italian, Portuguese, Romanian, Slovak, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 24 per night)
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6 AM–10 AM: GBP 18 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Fitness center
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center (2153 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

More properties to consider

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night, plus a deposit of GBP 10 per night

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: GBP 18 per person (approximately)
  • Self parking fee: GBP 24 per night
  • Pet deposit: GBP 10 per night
  • Pet fee: GBP 10 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Frequently asked questions

Is Novotel London Waterloo pet-friendly?

Yes, pets are allowed at this property. There's a deposit of GBP 10 per night and a fee of GBP 10 per pet, per night.

How much does it cost to stay at Novotel London Waterloo?

As of Oct 5, 2022, prices found for a 1-night stay for 2 adults at Novotel London Waterloo on Oct 23, 2022 start from $181.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel London Waterloo?

Self parking is available for GBP 24 per night.

What time is check-in at Novotel London Waterloo?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Novotel London Waterloo?

Check-out is at noon. Late check-out is available for GBP 50 (subject to availability).

Where is Novotel London Waterloo located?

This family-friendly London hotel is located in the historical district, within a 15-minute walk of St. Thomas' Hospital, London Eye, and Big Ben. Trafalgar Square and Buckingham Palace are also within 2 mi (3 km). Lambeth North Underground Station is 10 minutes by foot and Vauxhall Station is 14 minutes.

Can I cancel my reservation for free at Novotel London Waterloo and receive a full refund?

Yes, Novotel London Waterloo offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London Waterloo cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 486 out of 1000 reviews
5 - Excellent 49%
Rating 4 - Good. 417 out of 1000 reviews
4 - Good 42%
Rating 3 - Okay. 66 out of 1000 reviews
3 - Okay 7%
Rating 2 - Poor. 18 out of 1000 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 1000 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Claire
Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel was convenient and staff nice, but the room was dirty, particularly the bathroom and the pastries at breakfast were so stale you could have built a hotel with them. Overall not worth even half what we paid.
Stayed 1 night in Sep 2022

5/5 Excellent

Stephanie
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very conveniently located close to the London Eye, London Dungeon, Imperial War Museum and Waterloo station. Close enough to transportation (subway and bus). Very quiet in the room. Comfortable beds. Clean bathrooms. The only negative would be that the hotel needs to redo the carpets in the hallways and rooms (stains) and train a little better the reception staff (did not have dining recommendations available, had to go on the internet - which we could also do). Cannot comment on the breakfast, we opted to buy breakfast along the river Thames in front of the house of Parliament which was great.
Stayed 2 nights in Aug 2022

1/5 Terrible

Ahmad
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad service and rooms
Stayed 11 nights in Aug 2022

5/5 Excellent

Michael
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to the river and the Eye. Also very close to Big Ben and other attractions. The hotel is very nice, well maintained and has restaurant facilities.
Stayed 2 nights in Aug 2022

2/5 Poor

Rebecca
Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst nights sleep I’ve had in a long time- the pillows were awful, lumpy and need to be replaced. No alternative ones in the cupboard like most hotels. Mattress was like sleeping on a rock, and my sons sofa bed had a 3-4 inch gap right down the middle not just the usual joint that you’d find with a sofabed. Customer service not great, emailed ahead to ask for a fan in the room, they replied saying they had air conditioning and ignored the request for a fan. When we arrived we asked again only to be told they had ran out as they had given them to other guests. Great location and easy to find, walkable to lots of places. Overall quite disappointing and wouldn’t stay here again.
Stayed 1 night in Aug 2022

4/5 Good

Caroline
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly helpful staff
Stayed 3 nights in Aug 2022

5/5 Excellent

Anthony
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Nice perk is the sofa bed can actually split into two twin beds!!!
Stayed 5 nights in Jul 2022

5/5 Excellent

Muthuraj, Creve Coeur
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Aug 2022

1/5 Terrible

Ashish
Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room carpet was soiled and had spots. The surface wasn’t clean properly. We switched our hotel.
Stayed 6 nights in Jul 2022

2/5 Poor

Neil, Burlington
Traveled with family
Disliked: Property conditions & facilities
Hotel had potential but too many little things took away from the experience. The shower drain was blocked and flooded the bathroom on our first day. Someone came to fix it but it never worked well. TV functions like the channel guide stopped working after a couple of days. The air conditioning unit in the room rattled when operating. Toilet paper was never properly replenished and we had to call down for more. Pillows were worn out and stained. One day the main floor button on the elevator stopped working so we were stuck taking the stairs. For the equivalent of $300 CAD/night these things should never be happening at any hotel. Really too bad because the location is great.
Stayed 7 nights in Jul 2022