Terrace/patio

Reviews of Novotel London West

4 out of 5
Novotel London West
1 Shortlands, Hammersmith, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1008 reviews" "
Rating 8 - Good. 331 out of 1008 reviews" "
Rating 6 - Okay. 154 out of 1008 reviews" "
Rating 4 - Poor. 91 out of 1008 reviews" "
Rating 2 - Terrible. 55 out of 1008 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Business traveler
Liked: Amenities
😊
Stayed 1 night in Mar 2024

6/10 Okay

julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from Odhi Johanes, Senior Guest Relations on Mar 21, 2024
Dear Julie,We would like to thank you for taking the time to leave this rating about your recent visit.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to the pleasure of seeing you again. Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and was able to check in without any issues with early access to the room. Size and cleanliness of the room excellent. All provisions throughout the hotel accessible and staff on hand to help.
Stayed 2 nights in Mar 2024
Response from Odhi Johanes, Senior Guest Relations on Mar 19, 2024
Dear Julie, Thank you for this positive review of your stay.We're delighted to hear that you found the room size and cleanliness to your satisfaction, reflecting our commitment to providing spacious and well-maintained accommodations. It's also great to know that our staff were readily available to assist you, ensuring a smooth and enjoyable stay. Your appreciation for the accessibility of provisions and the seamless early check-in process is much appreciated, as we strive to cater to our guests' needs with efficiency and care.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

8/10 Good

Owais

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Odhi Johanes, Senior Guest Relations on Mar 18, 2024
Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel never disappoints. Locations was perfect, train station was a 2 minute walk. Parking was about 20/night. Clean. Great stay
Stayed 4 nights in Mar 2024
Response from Odhi Johanes, Senior Guest Relations on Mar 11, 2024
Dear Denise,Thank you for your detailed feedback.We're thrilled to hear that our location was convenient for your travels, just a short walk from the train station and nearby attractions. It's wonderful to know you found our hotel clean and your stay enjoyable. While you mentioned the parking rate, we strive to provide competitive pricing for our central location, and we hope you found the overall value to be beneficial.Odhi Johanes, Senior Guest Relations

10/10 Excellent

Cristel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 3 nights in Mar 2024
Response from Odhi Johanes, Senior Guest Relations on Mar 8, 2024
Dear Cristel,Thank you for this kind review about your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 23, 2024
Dear Robert,Thank you for positively rating your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 23, 2024
Dear Max,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely clean hotel. A lovey stay!
Stayed 1 night in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 18, 2024
Dear Georgina,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

8/10 Good

Maria Sheryll D.

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were allowed to check in early. Receptionist was quite accommodating and made sure everything in the room was ready when we came back.
Stayed 2 nights in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 15, 2024
Dear Maria Sheryll,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.We look forward to welcoming you back.Best wishes,Odhi Johanes, Senior Guest Relations

4/10 Poor

Gustavo ary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very noise
Stayed 4 nights in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 15, 2024
Dear Gustavo Ary,Thank you for taking the time to review your stay.We're glad to learn that you found our rooms to be clean and appreciated the amenities provided. Our team strives to offer comfortable and well-equipped accommodations, and we're pleased that these aspects met your expectations. We note your concerns regarding noise levels and hotel condition, and while our rooms are designed with soundproof windows and we offer earplugs to enhance guest comfort, we regret if this did not suffice for your stay. Your experience with our service has also caught our attention. Providing excellent service is a priority for us, and it's important that we meet this standard consistently. We value all guest feedback as it helps us maintain and improve our high standards.We hope you will consider staying with us again in the future.Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Ivan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 14, 2024
Dear Ivan,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Christian

Response from Odhi Johanes, Senior Guest Relations on Feb 15, 2024
Dear Christian,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to look at from the outside but nice facilities and welcomkng staff. I can recommend it.
Stayed 2 nights in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 12, 2024
Dear Keith, Thank you for your feedback on your stay.We're delighted to hear that you appreciated our welcoming staff and the facilities we have to offer. It's great to know our efforts to provide a clean and comfortable environment have been recognized. While the exterior may be unassuming, we're glad that the interior met your expectations. We're also happy to note your satisfaction with the service and room amenities provided during your stay.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Zain

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, good location but the property was slightly dated. The bathtub in one of our rooms had a hole in that was just filled with polyfiller and not to a good standard and the ice machine in the corridor was filthy.
Stayed 1 night in Feb 2024
Response from Odhi Johanes, Senior Guest Relations on Feb 8, 2024
Dear Zain, Thank you for taking the time to share your experience with us.We're thrilled to hear that our staff made a positive impression and that you found our location convenient. Our team prides itself on delivering exceptional service and being situated just a short walk from both Hammersmith Apollo and the Hammersmith Underground Station. We regret to hear about the issues you encountered with the bathtub and the ice machine. Please rest assured that cleanliness and maintenance are of paramount importance to us, and we strive to ensure that all facilities meet the high standards our guests expect.We are also pleased to know that our room amenities contributed positively to your stay. Our guests often enjoy the added comfort of our Novotel Mattresses and the convenience of in-room facilities such as a minibar and air cooling system.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and well presented, the staff was polite and efficient. The hotel was ideal for our stay as it was convenient for our visit to the area. We would certainly stay there again.
Stayed 1 night in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 30, 2024
Dear Paul,Thank you for this feedback concerning your recent visit.We're delighted to hear that our team's efficiency and courteous service contributed to a pleasant stay for you. It's great to know that our commitment to cleanliness met your expectations, providing a comfortable and welcoming environment. We also appreciate your recognition of our hotel's ideal location for your visit to the area.We look forward to having you return.Best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Ann

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 23, 2024
Dear Ann,Thank you for taking the time to share this review of your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we may have the chance to welcome you back in the future. Kindest regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 16, 2024
Dear Colin,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local youths throwing nitrous oxide canisters out of their cars Hotel staff dealt well with this
Stayed 1 night in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 14, 2024
Dear Louise,Thank you for sharing the review of your stay with us.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope to see you again soon.Kind regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Tranaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 14, 2024
Dear Tranaldo,Thank you for this review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Simone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the range of breakfast goods. I liked that we got a quiet room. I didnt like how cold the room was and that the heating didnt work properly. I did t like that the toilet flush was broken.
Stayed 1 night in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 12, 2024
Dear Simone, Thank you for sharing your experience with us.We're delighted to hear that you enjoyed our diverse breakfast selection and were able to find tranquillity in one of our quiet rooms. It's regrettable to hear about the issues you experienced with the room temperature and the toilet flush. While our rooms are equipped with air cooling systems for your comfort, we apologize if this did not meet your expectations. We also have a dedicated maintenance team to address any in-room facilities concerns – your feedback is crucial in ensuring we maintain our high standards.We look forward to welcoming you back,All the best.Odhi Johanes, Senior Guest Relations

10/10 Excellent

Hala

Stayed 2 nights in Jan 2024
Response from Odhi Johanes, Senior Guest Relations on Jan 30, 2024
Dear Hala,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Mohammed

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Jan 3, 2024
Dear Mohammed,Thank you for sharing your experience with us.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay and would love to know how we could have better met your expectations.We all hope to welcome you back in the future for an improved stay.Wishing you a very Happy New Year,Odhi Johanes, Senior Guest Relations

8/10 Good

Abdolvahid

Stayed 4 nights in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 30, 2023
Dear Vahid,Thank you for this high rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Sending warm wishes for the festive season,Odhi Johanes, Senior Guest Relations

8/10 Good

Phillip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unhappy about one thing...when my party was ready to go to the airport, I asked the desk clerk to call us a cab. She did, but I'm not sure if it was a real cab, or her cousin doing some moonlighting. The word "Taxi" was nowhere on the car and the driver did not take credit cards. He insisted I go back into the hotel and get cash out of the ATM which I did. I would have called a real taxi, but we had a tight schedule and wanted to get to the airport soon.
Stayed 6 nights in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 31, 2023
Dear Phillip,It was a pleasure to receive this kind review of your time with us.We are glad that you had a pleasant stay with us and appreciated our convenient location. We look forward to having you return. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Verified traveler

Traveled with group
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 30, 2023
Dear Guest,Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back to Novotel London West in the future. Season’s greetings!Odhi Johanes, Senior Guest Relations

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Wonderful stay, great hotel.
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Clare, Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Spot on
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Matt,Thank you very much for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Roger,Thank you for your kind feedback.It is rewarding to know that you had a pleasant experience with us.We hope to welcome you back soon.Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Guest,Thank you for taking the time to share your experience with us.We're delighted to hear that you found our rooms clean and the overall hotel condition to be impeccable. It's also gratifying to know that you enjoyed the comfort of our rooms, complete with our Novotel Mattresses designed for a refreshing night's sleep. We note your rating on service and would like to assure you that our team is dedicated to providing exceptional service to all our guests. We continually strive to meet and exceed our guests' expectations and your feedback is valuable in this pursuit.We would love to welcome you again for another enjoyable experience.Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Gillian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just right for when you visit the Apollo. Definitely would stay again.
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Gillian,Thank you for sharing your review.We're delighted to hear that our proximity to the Apollo was perfect for your visit and that you would consider staying with us again. Your commendation on the cleanliness of our rooms is much appreciated, and it's wonderful to know that you were satisfied with the condition of our hotel and the services provided by our team. It's also great to hear that the amenities in your room met your expectations and contributed to a memorable stay.We hope to see you again soon, Kind regards,Odhi Johanes, Senior Guest Relations

8/10 Good

Zoe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 15, 2023
Dear Zoe,Thank you for sharing your opinion of your stay with us.We're pleased to know that you appreciated the cleanliness of your room and found our service to be attentive. Our team takes pride in ensuring a comfortable stay for our guests, and it's pleasing to know we met your expectations. Thank you for also recognising the comfort of our rooms, which we strive to maintain with features such as our Novotel Mattress.Wishing you all the best and looking forward to your next visit.Kind regards,Odhi Johanes, Senior Guest Relations

8/10 Good

karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 10, 2023
Dear Karen,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us.It would be a pleasure to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

8/10 Good

Tracey

Stayed 1 night in Dec 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 4, 2023
Dear Tracey,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Odhi Johanes, Senior Guest Relations

8/10 Good

daphne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional , clean , really comfy bed . Room a little tired , very good value for money .
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 4, 2023
Dear Daphne,Thank you for reviewing your recent stay with us.We're delighted to hear that you found the bed comfortable and the overall value of your stay to be very good. We appreciate your feedback on the room's condition and want to assure you that we continually strive to maintain and refresh our accommodations to ensure a pleasant stay for all our guests. It's wonderful to know that you experienced the cleanliness we pride ourselves on, and we're glad you enjoyed the amenities provided during your stay.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 19, 2023
Dear Dan,Thank you for taking the time to share your review with us.We're delighted to hear that you found our hotel's cleanliness and condition to be impeccable. It is also wonderful to know that our service met your expectations, contributing to a pleasant experience. We continuously work on enhancing our guest experience and your feedback is valuable in that process.We look forward to welcoming you back to our hotel in the future.Warm regards.Odhi Johanes, Senior Guest Relations

2/10 Terrible

Vladimir, Santa Rosa beach

Stayed 3 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Dec 15, 2023
Dear Vladimir,Thank you for your feedback.We’re sorry your stay did not meet your expectations. We would appreciate any suggestions on how we could have improved it.We hope to have the opportunity to welcome you back.Kind regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lovely hotel. We stay away with work a lot and the thing I noticed the most was how happy all the staff were. It created a wonderful atmosphere. Massive credit to those responsible. Really enjoyed our stay. Highly recommended
Stayed 2 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 26, 2023
Dear Tom, Thank you very much for this kind review.We're delighted to hear that our staff's cheerful demeanor contributed to a wonderful atmosphere during your stay. Our team strives to provide a welcoming environment, and it's heartening to know this was a highlight for you. Your high praise for the cleanliness of our rooms, the condition of the hotel, and the quality of service is greatly appreciated. We take pride in maintaining high standards across all areas to ensure guest satisfaction. It's also fantastic to see that our room amenities met your expectations, enhancing your overall experience with us.We look forward to seeing you again in the future.Best regards,Odhi Johanes, Senior Guest Relations

6/10 Okay

Craig

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Fine. Tolerable.
A very average 3 star stay. Rooms and hallways are a bit dated and tired. Reception and bar are more modern. Breakfast was average quality but really good selection. Overall, it was fine, and functional, but nothing to be excited about about.
Stayed 3 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 23, 2023
Dear Craig,Thank you for reviewing your stay.We're glad to hear that you found our breakfast selection to be diverse and satisfying. It's wonderful that you recognized the modern touches in our reception and bar areas. We appreciate your feedback regarding the room and hallway decor. Our hotel aims to provide a contemporary atmosphere, and we regularly review our facilities to ensure they meet our guests' expectations. We understand that comfort and condition are paramount, and we're currently evaluating enhancements to our guest rooms. We're sorry to hear that your stay did not meet your expectations in some aspects. Please rest assured that we are taking your comments seriously and looking into ways we can improve the guest experience. We value your input as it helps us to focus on what is important to our guests.We hope to welcome you back on future occasions.Best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service
Convenient location
Stayed 2 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 23, 2023
Dear Suzanne, Thank you very much for your feedback.We are happy that you found our location ideal for your needs.We hope you will give us another opportunity to deliver an improved experience on your next stay.Kind regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Po-Hung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for the service
Stayed 3 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 20, 2023
Dear Guest,Thank you for reviewing your recent stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future. Best wishes,Odhi Johanes, Senior Guest Relations

6/10 Okay

Annja

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel to Stay
Stayed 3 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 29, 2023
Dear Annja,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again.Kind regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
We found the Novotel London West hotel to be warm and friendly. The staff were very helpful and the room was clean and comfortable. We had breakfast and dinner, the menus were wide and varied and the food good. We will definitely stay there again if we are in the area as it is located near the Eventim Apollo theatre.
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 20, 2023
Dear Robert,Thank you for your kind review.We're delighted to hear that you found our establishment to be inviting and our team accommodating. It's wonderful to know that the cleanliness and comfort of your room met your expectations. We also appreciate your compliments on the variety and quality of our dining options. We're pleased that our location contributed positively to your stay, especially with its proximity to the Eventim Apollo theatre. Your feedback is invaluable, and we look forward to welcoming you back in the future.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Jan

Traveled with family
Very nice hotel near to the Apollo Hammersmith . So very convenient for the venue .
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 20, 2023
Dear Jan,Thank you for this kind review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We hope to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

8/10 Good

Beryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to return to.
All staff were efficient, friendly and helpful. Room clean. Good choice at breakfast although plates cold for cooked breakfast on first morning but not so for second morning. There were more snacks in room on second day. Ate in the restaurant which was very good. Overall very pleased with the hotel and would recommend.
Stayed 2 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 15, 2023
Dear Beryl,Thank you for taking the time to share your review.We are delighted to hear that our staff made a great impression on you with their efficiency, friendliness, and helpfulness. It's wonderful to know that you found our rooms clean and comfortable, and that you enjoyed our breakfast selection. We appreciate your feedback regarding the cold plates on the first morning and are glad that it was not an issue on the second day. Thank you for your kind words about our restaurant, and we're pleased that you had an enjoyable dining experience.We would be delighted to welcome you back for another stay in the future. Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

susan

Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 13, 2023
Dear Susan,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Tonya, Ft. Belvoir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right down the street from the concert hall. Extremely convenient. The staff was courteous and professional. I was extremely pleased I was able to check in immediately despite the fact I arrived at 0900. Coming from overseas, it was nice not to have to wait around until 1500. I would definitely stay here again.
Stayed 4 nights in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 10, 2023
Dear Tonya,Thank you for positively reviewing your stay.We are very happy to hear that you found our location convenient for your concert at Hammersmith Apollo and that our staff provided courteous and professional service.It's great to know that you were able to check in early after your overseas journey, as we always strive to accommodate our guests' needs whenever possible.We look forward to welcoming you again. Best regards,Odhi Johanes, Senior Guest Relations

6/10 Okay

Bruce

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not great
Rooms not clean. Terrible smell from sink, broken toilet seat and food from a previous guest left in the mini fridge.
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 10, 2023
Dear Bruce, We appreciate that you took the time to let us know your opinion of your experience with us.We are disappointed to learn about the cleanliness issues you encountered during your stay. Please be assured that we take great pride in maintaining high standards, and we have a dedicated housekeeping team that works diligently to ensure our rooms are in pristine condition. We apologize for the inconvenience you experienced and will address this matter with our team to ensure it does not happen again.We look forward to welcoming you back in the future. Best regards,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Ranbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 7, 2023
Dear Ranbir,Thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future. Best wishes,Odhi Johanes, Senior Guest Relations

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Stayed for one night, check in was very efficient, room was a nice size and had a good night's sleep. It was very busy at breakfast but we had no problem getting a table. Overall a very enjoyable start and would have no hesitation at staying here again.
Stayed 1 night in Oct 2023
Response from Odhi Johanes, Senior Guest Relations on Nov 1, 2023
Dear Phillip,Thank you for taking the time to review your stay.We are delighted to hear that you found our check-in process efficient and the room size to your liking. It's great to know that you had a good night's sleep on our comfortable Novotel mattresses. We appreciate your kind words about our breakfast service, and we're glad that you were able to find a table despite the busy morning.We hope to hear from you soon.Best regards,Odhi Johanes, Senior Guest Relations