Serviced apartment without the service!
Posted Oct 11, 2016 on Hotels
After travelling for 18+ hours, all I wanted to do was get to my hotel room, take a shower and unwind before going to bed. Now the reception is not where my apartment was and I had to walk another 15-20 minutes, despite it saying it was 7 minute walk... not with a large suitcase it isn't! I carried my heavy suitcase up around 8 flights of stairs (despite it saying 4), open the door to some guy standing inside my apartment. After a small chat, he tells me he is here to clean the shower and said I couldn't have one for at least 30 minutes. Throughout my stay, I thought someone would be in every day or at least every second day to give me fresh towel, etc however that wasn't the case. I never received a visit despite it being a serviced apartment. Anyway, a couple of days before I had to check out, I thought I'd check with reception to see if a staff member could assist me with taking my suitcase down stairs. I was told that this could be done and that if I no one came to my aid by 10:35 am, that I should call to see where they were at. 10:35 am came and I called only to be told that this isn't a service that is provided by the hotel and that I would need to pay extra for this, plus even if I had to pay extra this couldn't be done as they have a number of properties and the staff member that could potentially help was tied up with something else. A bunch of excuses and lies really! Will stay in a decent hotel in Central London, one with a lift and a working shower!