Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
91% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Jersey, Channel Islands

Always excellent

Posted Mar 9, 2016
Pros: Pretty much everything.
Cons: I would be quite happy if the hotel by and large stayed exactly as it is!
Location: Right in the middle of London: you couldn't have a better location for entertainment or, for that matter, the City.
I have stayed at this hotel many times now and the experience - as you perhaps would expect from a five star establishment with rates to match - is consistently excellent: service, facilities, location, comfort - no doubt there are those out there with the most exacting requirements who will find things that could be improved but I honestly cannot fault anything about the hotel. The staff are friendly and efficient, the rooms are well maintained and quiet (what a joy!), the facilities lovely, the lobby bar one of the best places in London (to my mind) to just sit and watch the world go by.
5 out of 5
by A verified traveler from Copenhagen, Denmark

London weekend

Posted Mar 7, 2016
Hotel is perfectly located near Covent Gardens. Walk to all theaters, shopping and restaurants. Room was comfortable, fresh and clean. Daily notes on things to do and weather from staff was helpful. Loved the Lounge atmosphere. The indoor pool was a great option for your children to blow off some steam. Room service was delicious and the staff were pleasant and always helpful. Would highly recommend and return.
5 out of 5
by A verified traveler

Very thoughtful.

Posted Mar 1, 2016
Front desk staff sent a birthday Amenity to my room. Everyone. Helpful and kind. Great place to stay.
4 out of 5
by Aidan

This traveler left a rating score only Posted Feb 17, 2016 on Hotels
5 out of 5
by A verified traveler

Christmas at One Aldwych

Posted Dec 27, 2015
Pros: relaxed
Location: bis Westminster und Tower Bridge fußläufig, viele kleine Lokale und Läden in der Nähe samt Theater
...vom gefüllten Weihnachtstrumpf bis zu Weihnachtscocktails und afternoon tea alles perfekt
5 out of 5
by Gary

This traveler left a rating score only Posted Dec 17, 2015 on Hotels
5 out of 5
by Tsutomu from 日本

Warm welcomed staff

Posted Dec 14, 2015 on Hotels
12月5日記録的な嵐のアイルランドから、深夜フェリーと長距離バスを乗り継いでロンドン市内にやっとのことでたどり着き、当ホテルに12時に到着。到着時のホテルの玄関ドアにいたホテルマンのすがすがしい立居ぶるまいと笑顔に安堵し、フロントへ案内され、チェックイン時間前にもかかわらず部屋を用意してくれた。フロントの女性スタッフも笑顔が晴れ晴れとした表情で救われた。暖かい出迎えが何より。 部屋の狭さが玉にきずですが、全体的には金額もそれ相応ですがベットの硬さやまくらなどもちょうどよく安眠できました。周辺は、ミュージカル劇場が多い地域なので、それを楽しみにする方には便利なホテルです。地下にはジムやプールもあり、宿泊客は利用できます。今回は1泊だけであったのでジムの利用はできず、またミュージカル鑑賞もしていないのでせっかくの施設や立地を活用できなかったことが悔やまれます。
3 out of 5
by A verified traveler

ok hotel, v.g location for theatres on The Strand

Posted Dec 11, 2015
Pros: The location was very good for theatres on The Strand.
Cons: tea and coffee facilities in the room
Location: The location was very good for theatres on The Strand.
there are plus points and negative points about this hotel..there were no tea and coffee facilities in the room, on first flush of the toilet it leaked! however on report of this it was fixed that evening.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2015 on Hotels
5 out of 5
by A verified traveler

Posted Dec 5, 2015
Real example of how to bring luxury to a small room. Very impressed