Indoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews of One Aldwych

5 out of 5
One Aldwych
1 Aldwych, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 386 out of 505 reviews" "
Rating 8 - Good. 92 out of 505 reviews" "
Rating 6 - Okay. 16 out of 505 reviews" "
Rating 4 - Poor. 8 out of 505 reviews" "
Rating 2 - Terrible. 3 out of 505 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is too much trouble for the staff at the One Aldwych. They made our stay feel very special. This is a hotel that I would definitely recommend and would return to.
Stayed 1 night in Jan 2024

10/10 Excellent

Marya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, centrally located.
Stayed 4 nights in Dec 2023

10/10 Excellent

arali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely friendly and helpful. The housekeeping was excellent, friendly staff, felt very welcoming
Stayed 5 nights in Dec 2023

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Room was small and pleasantly decorated, a single wardrobe and no drawers meant we lived out of our suitcase for the stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done rooms and great service
Stayed 6 nights in Nov 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy and modern property with great amenities. We loved the live jazz from the hotel lobby and the complimentary food & beverage bar in the rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Oct 2023

8/10 Good

Kevin, Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively small and as such service was very personal. As Expedia Gold status members it was disappointing not to be offered a room upgrade without any explanation from the staff member checking us in as to why, even though the hotel didn’t appear to be full. However, the room we were allocated was nicely decorated but it was disappointingly small for a luxury hotel. In spite of this we did enjoy our stay, the hotel is in a great location, for theatres, restaurants and sight seeing. The staff were also very friendly. Would I choose this hotel the next time we visit London, probably not.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lois

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all the attractions. Hop on and off stop was out our front door. Out theatre was 5 minutes walking. Easy walk to Buckingham Palace. At Covent Gardens full of great restaurants!!! Bar was fun. Pool nice. Staff so helpful. Our room was perfect!!!
Stayed 4 nights in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A high quality experience (except for breakfast)
Reception desk could not have been more helpful in finding a better room (more light, seating, and a bath) within the same category (when I pointed out that our room was a let down compared to the, ahem....aspirational photos shown on Hotels.com). Only slightly bad taste left in the mouth was from Breakfast. Unless you really can't be bothered to leave the hotel, go out! Pain au chocolate, bowl of bircher muesli, 4 coffees, one terrible quality vegetarian 'full english' thing, plus service, £77! Coffee was Costa-level, no better, Veggie thing awful. Go to Delauney a hop, skip and jump up the road. Noticed a clank or two from the plumbing (as another reviewer wrote somewhere), but it seemed to be from our room when we were using the taps - ie manageable, albeit perhaps not ideal given 5*/cost etc. But not a big deal for us.
Stayed 1 night in Sep 2023

10/10 Excellent

Kirill

Stayed 2 nights in Sep 2023

10/10 Excellent

Hima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish
Stayed 1 night in Sep 2023

10/10 Excellent

Silvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location in theater district
The location we very convenient particularly if you are going to the theater. Service was wonderful and while the room was small it had high end amenities. If they could only cook eggs correctly it would be perfect.
Stayed 3 nights in Aug 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kevyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and courteous staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 2 nights in Aug 2023

10/10 Excellent

Pedram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing experience at One Aldwych. The hotel communication before and during our stay was excellent. It is a very comfortable hotel and as soon as we had a request, the staff responded quickly. The location of the hotel is perfect. Totally recommended. We will go back.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Judy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about it. Beautiful quiet rooms incredibly friendly helpful staff.
Stayed 8 nights in May 2023

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service with a friendly and supportive staff. Great location with walking distance to restaurants, shows, and transportation.
Stayed 5 nights in Apr 2023

4/10 Poor

anne

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We pulled up in two taxis with lots of luggage and no porter or doorman came out to help us. They just stood inside and watched us! The hotel plumbing is awful, when the bathtub drained it flooded the shower! It is also extremely noisy when you flush toilets and pipes make whining noises. There were only full toiletries in the shower, not next to the bath tub. Street noise is clearly heard in the rooms. Hotel staff called the room 3 times while the do not disturb light was on waking us up. Also, there is no hotel restaurant for two days of the week, just bar snacks. This should be a 4 star hotel, not 5. Stay elsewhere in London (Connaught, Claridges, Beaverbrook, Cadogan, etc etc), One Aldwych is poor value for money.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
This place is outstanding. Staff is amazing and every request is accommodated. Don’t stay anywhere else. It is small and never feels crowded
Stayed 4 nights in Mar 2023

10/10 Excellent

Phoebe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Staff - exceptionally helpful. Particular thanks to Firah on reception and Stefano at Concierge
Stayed 1 night in Feb 2023

10/10 Excellent

anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff fabulous location, Top draw.
Stayed 1 night in Feb 2023

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice room.
Stayed 1 night in Dec 2022

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Fabulous welcome, really beautifully decorated for Christmas. Fabulous swimming pool and spa area. Really stunning bedrooms in a recently refurbished hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Anja

Stayed 3 nights in Dec 2022

10/10 Excellent

Wing-Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and helpful staff

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! The rooms were amazing. I was staying in a basic room but it was so soothing and completely outfitted with the most delightful details including a Dyson hairdryer. The staff was very helpful and friendly. I was referred here by a partner at a big law firm as his go-to in London and he was right! Thank you!
Stayed 2 nights in Oct 2022

10/10 Excellent

Antonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2022

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful room. Staff were so friendly and helpful and even gave my daughter a little teddy bear when we checked out. It was a little noisy but I guess that can't be helped when you're so close to the theatres and bars.
Stayed 1 night in Sep 2022

10/10 Excellent

Michele E

Stayed 2 nights in Sep 2022

10/10 Excellent

Peggy A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Excellent hotel with outstanding service!
Stayed 1 night in Sep 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in the heart of the theatre district and close to Covent Garden. Welcoming staff and the pool was excellent too.
Stayed 1 night in Aug 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury hotel in London
Amazing stay, so relaxed just after one day. The room was great, food and cocktails matched and service went the extra mile and then some.
Stayed 1 night in Aug 2022

10/10 Excellent

Liesbet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xx
Stayed 4 nights in Jul 2022

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

yusef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel nicely renovated friendly staff. Complimentary mini bar. I will definitely come back
Stayed 5 nights in Jul 2022

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This my favorite hotel in the world. Very professional staff, consistently good service.
Stayed 2 nights in Jun 2022

10/10 Excellent

Nupur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property. Exceptional service. Great location.
Stayed 3 nights in Jun 2022