Ratings based on 277 Verified Reviews

4.7 out of 5
91% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Wonderful hotel. Excellent service.

Posted May 10, 2017
Wonderful hotel. Excellent service. Very pleasant Location. The bar has a very nice selection of creative cocktails and excellent peanuts and olives to munch on :D
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Elegant, gracious and perfect central London neighborhood, walking distance to almost everything
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Bathroom just a touch dated. Shower pressure isn't great. Bed a little uncomfortable. Brilliant staff; polished, friendly and professional. The lobby bar is sensational. Location is beyond first rate. Overall, though, a lovely experience. Recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

luxury and location

Posted Feb 10, 2017
A wonderful hotel in a perfect location. Near the galleries and the theaters. The room has been so comfortable and quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and friendly warm welcome

Posted Jan 23, 2017
Hotel staff, restaurants and facilities excellent. Location was pretty perfect too. Only downside was the room decor was a little dated compared to rest of the hotel but the helpfulness of the staff and the personal touch more than made up for it.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
3 out of 5
by A verified traveler

Overpriced

Posted Dec 30, 2016
Staff are friendly and the location is great its overpriced for what you get. The rooms are disappointing lacks style which was surprising. There's better hotels to stay in London for similar prices.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Loved it

Posted Dec 12, 2016
Amazing stay for a weekend with my husband. Staff could not have been more helpful. Fantastic cocktails, and an amazing room (The Dome Suite). Looking forward to coming back!
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location near Covent Garden

Posted Nov 24, 2016 on Orbitz
Pros: prime location, close to tube station, great staff, nice lounge, unique afternoon tea experience (Charlie and the chocolate factory) Con: room size was small