Good location, disappointing quality and staff
Posted Sep 18, 2016
This hotel is in a good location, with very close and easy access to the Piccadilly and District underground lines, which will get you to most touristy locations with ease, as well as directly to/from Heathrow and St. Pancras International. That said, for the cost I paid to stay here, the quality of the hotel, and certainly the staff, simply wasn't up to expectations. Staff members are often distracted, not very knowledgable, and not eager to help. For example, there is a doorman, and in my 4.5 days here, he successfully opened the door for me once. The rest of the time he was off talking to another staff member, or just not paying any attention. This is certainly a silly complaint, though serves as a decent example of the general lack of dedication from the hotel's staff.
I also found the bed not particularly comfortable, the sheets pull right off with the comforter, the gym lacks equipment (one of the machines is missing a cable that would double its functionality), the elevator is incredibly slow, and there is a fair bit of noise bleed from outside (we were on floor 2.)