Ratings based on 4,002 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from London

Do not stay at this hotel

Posted Sep 21, 2017
Pros: internet
Cons: Everything- absolutely everything
Location: good location
booked probably the second most expensive room, reception staff unfriendly, said will sent us a complimentary bottle of wine, they never did, lobby so small and poor, room absolutely tiny, old and beaten up, one armchair, no little table, just uncomfortable, the impression was given time of booking it looks at the London eye, just could see top of the wheel, blocked by buildings in front, breakfast was the poorest excuse for a buffet, the cheapest ingredients possible, juices all made from bottle concentrate, either too sweet or too weak, bread choice sad, just the worst breakfast I have ever had, considering I was charged 70£ for two people, the décor of the hotel, from some seventies movie, old, and unfashionable. Bathroom had a bathtub which was way too high to get in and downright dangerous to get out, very basic kettle with few satchels of tea and coffee like some cheap motel, really wished I booked some 2 start hotel instead of this place, can't imagine it being worse. Do not book this hotel if you can help it. not a good experience considering it was to be a great treat for my wife on her birthday. Very very disappointed.
5 out of 5
Recommended
for Couples
by A verified traveler from South Wales

Excellent hotel, convenient for West End and City

Posted Sep 16, 2017
Pros: The restaurant was excellent, both in menu and staff service. The lifts were quick and easy so our room on floor 13 with its great views was great.
Cons: would have liked a second chair in the room.
Location: River trip from Wesltminster Pier to Tower Hill for Tower of London and Katherine's Dock area. Walk or bus to Trafalgar Square and National Gallery
The excellent weather enabled us to do some nostalgic wandering during our 80th birthday celebrations! We really enjoyed the experience.
Comment from Hotel Management
Sep 16, 2017 by Alba Rey, Hotel Management
Dear David & Sheila, Thank you for taking the time to leave such a complimentary review following your recent stay with us. I was so pleased to hear that the level of service your received exceeded your expectations, I will gladly pass on your comments to my colleagues. We do hope you will return to Park Plaza County Hall again very soon. Kind regards, Alba Rey Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Reception staff were very helpful

Posted Sep 15, 2017
Pros: Location and facilities very good
Cons: Breakfast!!! Fresh air to rooms
Location: Close to Waterloo Station and the London Eye providing easy access to all the popular London sights
Overall generally a very good hotel in an excellent location, but it has airless rooms as there is no natural ventilation and the cooked breakfast was so awful, that reception granted a full refund.
Comment from Hotel Management
Sep 15, 2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for sharing your feedback with all of us. We are delighted to read that you had a great stay in our hotel and that you loved the location and the facilities. We do hope to see you back soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect city hotel

Posted Sep 11, 2017
Pros: Excellent
Location: Right by Westminster bridge.2 minutes from the Southbank 5 minutes casual walk from Waterloo Station
The room was used by my friend Wendy Sissons from Cape Town.She loved the seating area very adequate small kitchen comfortable bed fast check in and the excellent gym. Staff were brilliant.
Comment from Hotel Management
Sep 11, 2017 by Smriti, Hotel Management
Dear Richard We are pleased to receive such a wonderful comments from you. We do agree with the hotel being located in nice location. We are glad that Ms Sissons had a amazing stay with us. We look forward to welcoming you back to Park Plaza County Hall. Kind Regards Smriti Srivastava Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Awesome London central hotel

Posted Sep 8, 2017
Location is great and facilities and breakfast are very good. We had a Junior Suite that was perfect for our family. The rooms are very clean, bathroom is perfect, the shower was working very very well and that is all we needed after each full day: a nice bed and a perfect shower. Breakfast is very well organized and has everything your heart desire including a chef that can prepare something on the spot in case you prefer your eggs or ham in a different way. The coffee machine is so fancy, it prepares your cappuccino in 20 seconds. We highly recommend it for staying in central London. Staff is so nice and very helpful. We liked it a lot! Walking distance to London Eye, Big Ben, Parliament Buildings, Westminster Abbey, Trafalgar square and more.
Comment from Hotel Management
Sep 9, 2017 by Alba Rey, Hotel Management
Dear Ina, Thank you for your very kind words and for taking the time to write such a positive review following your recent stay. I was so thrilled to read that the facilities, the room and central London location exceeded your expectations, I will share your review with my team. We do hope to see you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, Texas

nice hotel close to main attractions, good area

Posted Sep 7, 2017
Pros: Friendly Staff and clean rooms, good area
Cons: the only thing I didn't like is all the construction around the area
Location: Only a few block from the pier and London Eye, Elizabeth Tower, The Themz river, etc
We stayed at the Park Plaza County Hall in London and we had a great time, very comfortable and clean hotel close to a lot of the main attractions, situated in a very good area!
Comment from Hotel Management
Sep 8, 2017 by Alba Rey, Hotel Management
Dear JR, Thank you for taking to time to share your feedback. We are delighted to read that you had a pleasant stay in our hotel and that you loved the location. We do hope to see you back soon! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio. TX

Great Experience

Posted Sep 5, 2017
Pros: Updated rooms and bed quality
Cons: Improve the price of the morning breakfast
Location: Great location - super close to London Eye, metro, Thames, Parliament, Westminster Abbey, Churchill War Room, St. James Park and Buckingham Palace.
Hotel had great amenities and was very clean and updated. Very close to major attractions and the metro. I would definitely return to this hotel again. The breakfast in the morning could be a bit cheaper hence why I didn't eat there everyday, which would have been significantly more convenient.
Comment from Hotel Management
Sep 6, 2017 by Smriti, Hotel Management
Dear Rich Thank you for reviewing your recent. We are glad to read that you enjoyed your stay with and already planning your next stay with us. We hope to see you soon. Best Regards Smriti Srivastava Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Very clean, Friendly helpful staff, perfect locati

Posted Sep 4, 2017
Pros: a/a
Cons: a/a
Location: a/a
This hotel is in a fantastic location only a few minutes walk to Waterloo station and the same to Westminster Bridge. The Queens walk is right there and you have unfettered access to transit or simply to continue South into the vibrant south London area. The room was clean, washroom large for European standard, bedding new and fresh, the bed very comfortable. Gym facilities were excellent as was the free guest laundry. The staff were very friendly and seemed to enjoy working at the hotel. They had a very positive attitude and took the extra step. Great spot at a reasonable price - recommended.
Comment from Hotel Management
Sep 6, 2017 by Smriti, Hotel Management
Dear Tony Thank you for reviewing your recent stay with us. We are glad to read that you found the hotel location perfect for your holiday. Our team always strive to provide best service and they will be happy to receive such a lovely comments from you. We would like to welcome you back to Park Plaza County Hall should your travel brings you back to London. Best Regards Smriti Srivastava Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Nice view and comfortable. The room service was awesome.
Comment from Hotel Management
Sep 6, 2017 by Smriti, Hotel Management
Dear Guest Thank you reviewing your recent stay with us. We are glad to read that you had a comfortable stay and you enjoyed the room service. We would like to welcome you back should you visit London in future. Best Regards Smriti Srivastava Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newbury, England

Excellent location, very comfortable suites

Posted Aug 29, 2017
We really enjoyed our stay at the Park Plaza County Hall. Wonderful location right next to the London Eye! Very pleasant staff, especially the staff at breakfast; prompt service inspite of being very busy. The suites are spacious and perfect for a family of 4. Beds including the sofa bed are very comfortable. Good size bathrooms with a walk in shower as well as a bath tub, loved the Elemis toiletries! Lovely hotel, would certainly come back.
Comment from Hotel Management
Aug 29, 2017 by Alba Rey, Hotel Management
Dear Prachi, Thank you for taking the time to review your recent stay with us at Park Plaza County Hall hotel. I was delighted that you chose to stay with us and had such a memorable time. It is our primary aim to exceed the expectations of all of our guests. We are looking forward to welcoming you back. Kind regards,