First of all, room was not ready on arrival, been told that is being cleaned. Got keys an hour later, once inside it came clear that room is far from clean. Within 30 min my white socks were black, that's how clean the floor was. Balcony was in mess, bird's poo on chairs, glass parts terribly dirty, someone has left the lighter on the floor, keeping in mind that it's smoke free hotel. Staff fall short in service as well, had to ask numerous times to get any coffee to my room, as all left was decaff only. It took someone 4 hrs to pop in to make my sofa bed and again, just because I kept asking for it. Run out of toilet paper by morning, as only half used roll was the only one left. Suite with kitchenette booked for 3 people but only 1 plate, 2 mugs, 2 glasses available. I was able to leave my baggage before the check in and again after check out, which was a bonus, however both times, numbers in my bags were messed up and I struggle to get them back, which was just ridiculous and comments as "I hope you are not lying" from staff was highly inappropriate. Had a lovely river view, however all I could see at night was hands' marks on the window. Overall, lovely hotel, but for that money it fall short at many level.