Ratings based on 839 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location but pricey.

Posted Jul 9, 2017
Good location but pricey. Rugby fans filled the lobby hotel bar and entrance in the am....making it very difficult for hotel patrons to come and go.
Comment from Hotel Management
Jul 9, 2017 by Martin Errico, Hotel Management
Dear Anonymous, Thank you for taking time to review Park Plaza Sherlock Holmes. On behalf of the team, I apologise for the inconvenience you shared about the rugby event. We hope to have the possibility to welcome you back again. Kind Regards, Martin Errico Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Baddesley Ensor, Warks

One night stopover

Posted Jul 6, 2017
Pros: Red wine
Cons: Nearly everything
Location: Close to the tube
The rooms are tired and need renovating. I booked a suite that was small and overlooked air conditioners and a flat roof. Staff outside in the corridor could be clearly heard - not good.
Comment from Hotel Management
Jul 11, 2017 by Martin Errico, Hotel Management
Dear tim, Thank you for taking time to review Park Plaza Sherlock Holmes. I would like to apologise for the inconveniences you shared about your room. May I ask if this has been reported to reception? I am sure our team would have been more then happy to show you some more options. Please note, we do actually have different room categories. The room booked for you was a superior double, our entry category. I am sorry if the view was not suitable. I hope we will have the possibility to welcome you back and restore your faith in us. Kind Regards, Martin Errico Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Convenient hotel close to everything in a nice location.
Comment from Hotel Management
Jun 25, 2017 by Vahid Saadati, Hotel Management
Dear Valued Guest Thank you for taking your time for reviewing your recent stay with us, We are happy to see you were impressed by hotel location, We hope to welcome you back to our hotel , Kind regards Vahid Saadati Guest relations manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted May 30, 2017
Great location close to tube and walking distance to Regents Park and Oxford Street. Staff really helpful and friendly.
Comment from Hotel Management
May 31, 2017 by Aneta, Hotel Management
We are all delighted to hear that your stay was enjoyable and would like to thank you for your positive responses to the hotel, we truly appreciate it! On behalf of our entire staff here at the Park Plaza Hotels & Resorts we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Good comfortable hotel in a prime location.

Posted May 8, 2017
Highly recommend this hotel. Location is great and rooms are comfortable.
Comment from Hotel Management
May 8, 2017 by Martin Errico, Hotel Management
Dear Rahim, Thank you for taking time to review our property. We are really pleased to know that you enjoyed your recent stay with us. I hope we will welcome you back again. Kind Regards, Martin Errico Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Good location, but staff and rooms need some work

Posted Apr 25, 2017
I like the neighborhood, conveniently located by Baker Street underground station and a big park justa couple of blocks away. The bed and bedding are comfortable, but the hotel seems a bit shabby. The AC was not working in our room, after explaining that "no I didn't want a fan" I wanted the room to be a reasonable temperature, we were given a smaller room to sleep in for the night. We're out all the next day and returned to a hot room with a note from maintenance and a fan. We eventually moved to a different room for the evening. Another peeve, the fruit basket at the front desk was empty, I can understand this if you are staying in a value chain hotel, but I paid 200+ pounds per night and expected a bit more service at this price. The irritating thing is that there was quite a bit of fruit available on the breakfast line just a few feet away. I can't imagine that the expense to keep the fruit bowl stocked is that high, or that providing fruit to guests cuts significantly into their breakfast profits. I don't often post negative reviews, but was quite irritated by my stay here.
Comment from Hotel Management
Apr 27, 2017 by Martin Errico, Hotel Management
Dear Mike, Thank you for taking time to review our property. We valuate your feedback and we will use it to improve our operational standards. I apologise for the inconvenience you shared with us. I hope we will have the possibility to welcome you back to restore your faith in us. Kind Regards, Martin Errico Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CLE

Close to Baker St. Station and Westminster Univ.

Posted Apr 22, 2017
Friendly staff. Clean spacious room. Quiet room. Good wine selection.
Comment from Hotel Management
Apr 22, 2017 by Aneta, Hotel Management
Dear wdt25 I am delighted to hear that your recent stay with us at The Park Plaza Sherlock Holmes was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our rooms and perfect service. We hope to welcome you back in near future. With regards, Aneta Brombosz
5 out of 5
by Agnes

Great Experience at Park Plaza Sherlock Holmes

Posted Apr 19, 2017 on Hotels
II had a terrible experience with the air lines connections and luggage being lost. " Park Avenue Sherlock Holmes" was a welcoming fresh start to my trip. I loved everything about this hotel. My arrival date was supposed to be April 7 but did not arrive until very late April 8 and the greeting was refreshing after a tiring trip; I can't say enough about all of the employees especially Lavinia and Arnoold who I had the most interaction with. The room was clean - the breakfast and staff was great. I would recommend this hotel highly. Thank you for making the rest of my trip great!
Comment from Hotel Management
Apr 22, 2017 by Filipe DOmingues, Hotel Management
Dear Agnes, I am delighted to hear that your recent stay with us at The Park Plaza Sherlock Holmes was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our perfect service. It was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay. I hope that we have the pleasure of welcoming you back to The Park Plaza Sherlock Holmes very soon again. With regards, Aneta Brombosz
4 out of 5
by Stewart

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017 by Filipe DOmingues, Hotel Management
Dear Stewart, Many Thanks for taking the time to score us I was glad to know you had a pleasant time with us Hope to welcome you back soon Kind Regards Luana Giaveri Front Office Manager
4 out of 5
by A verified traveler

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
Apr 16, 2017 by Filipe DOmingues, Hotel Management
Dear Guest, Thank you for scoring your recent stay with us. We hope to welcome you back in near future. With regards, Aneta Brombosz