Ratings based on 814 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good comfortable hotel in a prime location.

Posted May 8, 2017
Highly recommend this hotel. Location is great and rooms are comfortable.
Comment from Hotel Management
May 8, 2017 by Martin Errico, Hotel Management
Dear Rahim, Thank you for taking time to review our property. We are really pleased to know that you enjoyed your recent stay with us. I hope we will welcome you back again. Kind Regards, Martin Errico Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Good location, but staff and rooms need some work

Posted Apr 25, 2017
I like the neighborhood, conveniently located by Baker Street underground station and a big park justa couple of blocks away. The bed and bedding are comfortable, but the hotel seems a bit shabby. The AC was not working in our room, after explaining that "no I didn't want a fan" I wanted the room to be a reasonable temperature, we were given a smaller room to sleep in for the night. We're out all the next day and returned to a hot room with a note from maintenance and a fan. We eventually moved to a different room for the evening. Another peeve, the fruit basket at the front desk was empty, I can understand this if you are staying in a value chain hotel, but I paid 200+ pounds per night and expected a bit more service at this price. The irritating thing is that there was quite a bit of fruit available on the breakfast line just a few feet away. I can't imagine that the expense to keep the fruit bowl stocked is that high, or that providing fruit to guests cuts significantly into their breakfast profits. I don't often post negative reviews, but was quite irritated by my stay here.
Comment from Hotel Management
Apr 27, 2017 by Martin Errico, Hotel Management
Dear Mike, Thank you for taking time to review our property. We valuate your feedback and we will use it to improve our operational standards. I apologise for the inconvenience you shared with us. I hope we will have the possibility to welcome you back to restore your faith in us. Kind Regards, Martin Errico Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CLE

Close to Baker St. Station and Westminster Univ.

Posted Apr 22, 2017
Friendly staff. Clean spacious room. Quiet room. Good wine selection.
Comment from Hotel Management
Apr 22, 2017 by Aneta, Hotel Management
Dear wdt25 I am delighted to hear that your recent stay with us at The Park Plaza Sherlock Holmes was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our rooms and perfect service. We hope to welcome you back in near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Nice, charming hotel very near to the Baker St underground stop. Comfy accommodations and friendly staff.
Comment from Hotel Management
Apr 6, 2017 by Aneta, Hotel Management
Dear Guest, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back in near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Apr 3, 2017
Great standard hotel, easy walking distance to oxford street. Friendly and helpful staff. Our room was not big but everything we needed. Would stay again.
Comment from Hotel Management
Apr 4, 2017 by Luana Giaveri, Hotel Management
Dear Shelagh, Many Thanks for taking the time to share your valuable comment. I was happy to know you had a good stay with us and I really hope to welcome you in the nearest future. Kind Regards Luana Giaveri
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
The hotel location is very connivence, they provide good room service, it is nice hotel also provide free wifi in the guest room.
Comment from Hotel Management
Mar 26, 2017 by ANeta, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Park Plaza Sherlock Holmes, I'm so pleased to learn you had an enjoyable stay and were impressed by the location of the hotel and great service. I hope we have the opportunity to welcome you back again in the near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Nice place to stay, close to lots of things of restaurants, cafes and shops.
Comment from Hotel Management
Mar 24, 2017 by Luana, Hotel Management
Dear guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Kind Regards Luana Giaveri Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Very friendly staff. Poor lighting in the rooms, especially the bathrooms.
Comment from Hotel Management
Mar 18, 2017 by Martin Errico, Hotel Management
Dear Anonymous, Thank you for your feedback. We are glad to find out that you enjoyed the service provided by our staff. Thank you also for your comment about the lights. Your comment has been passed to our Chief Engineer who will look into it. We hope to welcome you back again, Kind Regards, Martin Errico Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hetfordshire

Perfect loation for a weekend in London

Posted Mar 13, 2017
We wanted a hotel in London to celebrate my 50th birthday weekend meeting various friends for meals, theatre, cinema and walks in the royal parks. Perfect! All the staff were so welcoming and helpful. There was even a cake and card waiting in our room when we arrived! The room itself was amazing - one of the recently refurbished rooms at the back of the hotel. I treated myself to a lovely relaxing massage too... Thank you all so much for your hospitality.
Comment from Hotel Management
Mar 13, 2017 by Aneta, Hotel Management
Dear Sunita, Thank you for taking the time share such a detailed review of Park Plaza Sherlock Holmes Hotel. I am delighted to read that this special Birthday occasion was a memorable experience with us and that you thoroughly enjoyed every aspect of your stay. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed. I look forward to welcoming you back to Park Plaza Sherlock Holmes soon again With regards, Aneta Brombosz
4 out of 5
Recommended
for Families
by A verified traveler from Tokyo

Good location, surprisingly quiet

Posted Mar 2, 2017
Pros: Location and polite staff
Cons: Better room temperature control
Location: Very convenient for Baker St. station and Madame Tussauds
We had to be close to Baker St station, hence we chose this hotel. The room was at the back of the hotel and was quiet and bright. Better than I expected. The staff were not English, but spoke good English and were polite and helpful. My 11 year old son and I enjoyed dinner in the restaurant. Madame Tussauds is just around the corner. The room was a bit hot, but we could open the windows.
Comment from Hotel Management
Mar 3, 2017 by shh_gmr@pphe.com, Hotel Management
Dear Rupert, Thank you for your comments, we have taken on board your feedback. I am glad you liked the location and great staff .We hope to welcome you and you family back in the future. With regards, Aneta Brombosz