Ratings based on 828 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Convenient hotel close to everything in a nice location.
Comment from Hotel Management
Jun 25, 2017 by Vahid Saadati, Hotel Management
Dear Valued Guest Thank you for taking your time for reviewing your recent stay with us, We are happy to see you were impressed by hotel location, We hope to welcome you back to our hotel , Kind regards Vahid Saadati Guest relations manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted May 30, 2017
Great location close to tube and walking distance to Regents Park and Oxford Street. Staff really helpful and friendly.
Comment from Hotel Management
May 31, 2017 by Aneta, Hotel Management
We are all delighted to hear that your stay was enjoyable and would like to thank you for your positive responses to the hotel, we truly appreciate it! On behalf of our entire staff here at the Park Plaza Hotels & Resorts we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Good comfortable hotel in a prime location.

Posted May 8, 2017
Highly recommend this hotel. Location is great and rooms are comfortable.
Comment from Hotel Management
May 8, 2017 by Martin Errico, Hotel Management
Dear Rahim, Thank you for taking time to review our property. We are really pleased to know that you enjoyed your recent stay with us. I hope we will welcome you back again. Kind Regards, Martin Errico Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Good location, but staff and rooms need some work

Posted Apr 25, 2017
I like the neighborhood, conveniently located by Baker Street underground station and a big park justa couple of blocks away. The bed and bedding are comfortable, but the hotel seems a bit shabby. The AC was not working in our room, after explaining that "no I didn't want a fan" I wanted the room to be a reasonable temperature, we were given a smaller room to sleep in for the night. We're out all the next day and returned to a hot room with a note from maintenance and a fan. We eventually moved to a different room for the evening. Another peeve, the fruit basket at the front desk was empty, I can understand this if you are staying in a value chain hotel, but I paid 200+ pounds per night and expected a bit more service at this price. The irritating thing is that there was quite a bit of fruit available on the breakfast line just a few feet away. I can't imagine that the expense to keep the fruit bowl stocked is that high, or that providing fruit to guests cuts significantly into their breakfast profits. I don't often post negative reviews, but was quite irritated by my stay here.
Comment from Hotel Management
Apr 27, 2017 by Martin Errico, Hotel Management
Dear Mike, Thank you for taking time to review our property. We valuate your feedback and we will use it to improve our operational standards. I apologise for the inconvenience you shared with us. I hope we will have the possibility to welcome you back to restore your faith in us. Kind Regards, Martin Errico Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CLE

Close to Baker St. Station and Westminster Univ.

Posted Apr 22, 2017
Friendly staff. Clean spacious room. Quiet room. Good wine selection.
Comment from Hotel Management
Apr 22, 2017 by Aneta, Hotel Management
Dear wdt25 I am delighted to hear that your recent stay with us at The Park Plaza Sherlock Holmes was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our rooms and perfect service. We hope to welcome you back in near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Nice, charming hotel very near to the Baker St underground stop. Comfy accommodations and friendly staff.
Comment from Hotel Management
Apr 6, 2017 by Aneta, Hotel Management
Dear Guest, Thank you for staying with us. We appreciate your feedback. We hope to welcome you back in near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Apr 3, 2017
Great standard hotel, easy walking distance to oxford street. Friendly and helpful staff. Our room was not big but everything we needed. Would stay again.
Comment from Hotel Management
Apr 4, 2017 by Luana Giaveri, Hotel Management
Dear Shelagh, Many Thanks for taking the time to share your valuable comment. I was happy to know you had a good stay with us and I really hope to welcome you in the nearest future. Kind Regards Luana Giaveri
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
The hotel location is very connivence, they provide good room service, it is nice hotel also provide free wifi in the guest room.
Comment from Hotel Management
Mar 26, 2017 by ANeta, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Park Plaza Sherlock Holmes, I'm so pleased to learn you had an enjoyable stay and were impressed by the location of the hotel and great service. I hope we have the opportunity to welcome you back again in the near future. With regards, Aneta Brombosz
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Nice place to stay, close to lots of things of restaurants, cafes and shops.
Comment from Hotel Management
Mar 24, 2017 by Luana, Hotel Management
Dear guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Kind Regards Luana Giaveri Front Office Manager
5 out of 5
by sheila

Wonderful stay

Posted Mar 22, 2017 on Hotels
What a wonderful hotel! The rooms were very comfortable and clean. The staff was very nice and helpful. The concierge was very helpful in helping us get transportation to the airport and train station. I really appreciated being able to store our luggage at the hotel while we left for a few days. There is a nice bar in the lobby and room service was good and quick. There are several restaurants and stores in the area. We chose this area because it was close to The London Clinic. I hope we can stay here again when we come back to London.
Comment from Hotel Management
Mar 24, 2017 by Filipe DOmingues, Hotel Management
Dear Shella, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Kind Regards Luana Giaveri Front Office Manager