Ratings based on 2,749 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Unreponsive General Manager

Posted Dec 7, 2016
I just stayed at your hotel in London for 3 nights and had a terrible experience. I've been traveling Europe for 14 days prior, staying at over 4 hotels and my phone blew up at yours using the USB plug-in on the wall (apple phone and cable). According to the engineer there, the wires had short circuited and blew out my side of the entire 7th floor. This has never happened to me once traveling abroad and as soon as this happened, I tried contacting the hotel general manager. The staff members kept making excuses and did not help whatsoever. Tried emailing, calling, asking multiple staff members for the GM to get in contact with me and still no response. There's nothing worse than not being able to use your phone traveling alone, it was a pretty important and critical situation for me and all I wanted was for your staff to do the right thing. It's a shame that a "reputable" hotel like this has no sense of urgency nor response in taking accountability for any of this. I've even written on the facebook page and no response. Horrible enough that my phone blew up bc of your hotel but worst part is not one step of action was taken to rectify this situation. Still nothing from the GM................and it's been 7 days without a phone.
2 out of 5
by A verified traveler from PARIS 16

Catastrophe

Posted Nov 29, 2016
Pros: Rien; Décoration assez laide, personnel absent....
Cons: La propreté et le service client
Location: 2 excellents restaurants à deux pas de l'hôtel : Poissons et Chinois
Tout ne fonctionne pas que par télécommande.... en particulier la chasse d'eau des toilettes malgré l'intervention d'un technicien. Les toilettes du lobby sont détestables et sales c'est indigne d'un établissement avec tant d'étoiles Quelle déception pour une chambre à plus de 300£ la nuit!!
Comment from Hotel Management
Dec 8, 2016 by Victoria Bell, Hotel Management
Thank you for taking the time to share your experience, as it is only with such honest feedback that we can reflect on, and improve our service and product standards. I am so sorry to read that your stay was not as you had expected, we have taken on board your feedback and I sincerely hope that we will have the opportunity to welcome you back again soon in the future. Regards, Victoria Bell - Reception Manager
5 out of 5
by A verified traveler from new london, United States of America

Return visit to London

Posted Nov 29, 2016
I've never had a bad experience at this hotel so I keep going back. This time they were decorating for Christmas and everything was beautiful !
Comment from Hotel Management
Dec 3, 2016 by Victoria Bell, Hotel Management
Thank you for your lovely comments. I am delighted that you have enjoyed your stay and that you liked our Christmas decorations this year. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5 out of 5
by A verified traveler from Torino

Perfetto!!

Posted Nov 28, 2016
Ho soggiornato 3 notti con mia Moglie e mia figlia di 10 anni , l'hotel è in una posizione perfetta per raggiungere le principali attrazioni di Londra , pulitissimo con personale competente e cordiale . Dovessi tornare non avrei alcun dubbio dove soggiornare.
Comment from Hotel Management
Dec 2, 2016 by Victoria Bell, Hotel Management
Thank you for your wonderful comments. I am thrilled that you and your family had an enjoyable stay and look forward to welcoming you back again soon. Regards, Victoria Bell - Reception Manager
5 out of 5
by A verified traveler from Österreich

Posted Nov 11, 2016
Super Lage, super Hotel. Würde ich jederzeit wieder buchen!
Comment from Hotel Management
Nov 13, 2016 by Victoria Bell, Hotel Management
Thank you for your wonderful comments. I am delighted that you liked our great location and that you not hesitate to book again. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4 out of 5
by A verified traveler from Trinidad

Central

Posted Nov 7, 2016
Pros: Near to Victoria Station
Location: Apollo Theatre and good restaurants. I highly recommend a Korean fusion restaurant called Lime Orange.
I booked this hootel because I wanted something around Victoria Station. There was a special on the Hotel through Expedia so I booked it. Everything was very comfortable and quite modern. It is hard to say if it was value for money because I have not stayed in many London hotels. I do believe it is quite a highly rated hotel and I have nothing to say against that. The only issue I had was looking for a restaurant after a show about 10.00pm. I was under the impression that restaurants stayed open quite late but apparently not in that area even though the Apollo theatre is a few steps away.
Comment from Hotel Management
Nov 9, 2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear Mike, Thank you for your feedback and I am pleased that you enjoyed your stay with us. I hope we can welcome you back in the near future.
5 out of 5
by A verified traveler from Gatineau, Canada

Nice commfy hotel with great location

Posted Nov 1, 2016
Pros: The location was awesome only 2 minutes by foot from Victoria tube and train station. Reaaly clean, commfy and quiet
Cons: Nothing it was just perfect in all aspect. Restaurant Tozi also great
Location: Westminster abbey, Buckingham palace, London bridge and tower, Big Ben
Comment from Hotel Management
Nov 5, 2016 by Victoria Bell, Hotel Management
Dear Julie, thank you for your comments. I am thrilled that you have enjoyed your stay and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4 out of 5
by A verified traveler

Mostly a good experience with minor annoyances.

Posted Nov 1, 2016
Location: Grocery store, sandwhich/coffee shop, liquor store, all minutes away. Victoria Station (5 min walk) with shops. London Eye area approx 1.5 miles.
Beds are comfy, the service was inconsistent depending on who you encounter. If you go to the bar, see Patricia, helpful, accommodating and pleasant! The on premise Italian restaurant was fantastic, tapas style. The location was pretty awesome, grocery store, Sandwhich/coffee shop, liquor store, all minutes away. Some good restaurants close by, Victoria Station and Apollo theater, 5 min walk. Close enough to walk to London Eye area, approx 1.5 miles away. Housekeeping would leave my dirty dishes with curdled cream in it, didn't restock the mini bar daily and WORST of all, didn't restock my coffee most of the entire trip, (Wednesday to Monday) or would finally refill the coffee but not the hot chocolate, (my 10 year old was with me) or not restock the cream. PRETTY annoying. At check in, I was standing in line behind 1 other person, when the attendant finished with her, she disappeared through a door, let me know nothing, so I stood there like I was "next" in line for a good 5 mins, finally realized, umm, I guess she's not coming back, and then jumped in the only other line behind 4 other people checking in. I thought that was senseless.
Comment from Hotel Management
Nov 5, 2016 by Victoria Bell, Hotel Management
Thank you for taking the time to provide us with your valuable feedback. I am so sorry to read about the consistent inconveniences you have experienced during your stay with us. This is certainly not indicative of the high standards that we strive to achieve. We have taken on board your comments to revise and improve our service and product standards. I sincerely hope that we will have the opportunity to welcome you back again in the future. Regards, Victoria Bell - Reception Manager
4 out of 5
by A verified traveler from Vindafjord

Praktisk for Gatwick Expressen

Posted Oct 25, 2016
Pros: Fine rom og bad.
Cons: Lyd fra ventilasjonsanlegget..
Location: Grei beliggenhet, og når du finner ut hvilken vei du skal gå er det også kort avstand til det meste :-)
Hotell med store rom i forhold til det vi tidligere har hatt i London. Kommer gjerne tilbake hit.
Comment from Hotel Management
Oct 30, 2016 by Victoria Bell, Hotel Management
Dear Marit, thank you for your comments. I am delighted that you liked our great location and rooms. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4 out of 5
by A verified traveler from Sweden

Solid 4.

Posted Oct 24, 2016
Location: Breakfast cafe right across the street (5 metres) with great organic food. Lots of nice restaurants on street. Super close to Victoria Station.
A little street noise, on second floor, but not too bad. We had noisy neighbors though, our room had one of those double doors in to the next, I think that was why. We didn't hear anything from any other neighbors. Reading light from ceiling which is annoying if the other person is trying to sleep. AC loud. Bathroom floor not very clean, otherwise ok. Super friendly and accommodating staff! All in all a nice stay.
Comment from Hotel Management
Oct 27, 2016 by Victoria Bell, Hotel Management
Dear Lisa, thank you for taking the time to leave your comments. We have taken on board your feedback. I am pleased that overall you have enjoyed your stay and I hope that we will have the opportunity to welcome you back again soon. Regards, Victoria Bell - Reception Manager